Holiday Inn Resort Orlando Suites - Waterpark

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1766 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    No Refund

    Reviewed by Roverts321() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I too had booked this hotel for the first week of October and had to cancel due to Covid. I was told they are not providing refunds. Hard to believe a large corporation such as IHG refuses to refund people for things not within their control.

    Poor Business Practice

    Reviewed by mccabefamilyf() on Oct 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Just like many other people in the review section here we had a reservation in March, which was cancelled due to COVID. We have yet to receive a refund of the money and have called many times just to get a run around and endless calls on hold. This is a very poor way to run a business and its a shame the larger Holiday Inn corporation has not stepped in to make things right. I would definitely not recommend staying here due to their business practices.

    Individual ratings:

    Service

    Service-1

    Will not refund money due to their closure - STAY AWAY!!!

    Reviewed by debbP1110WT(West Falls Church, Virginia) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had reservations for March that had to be cancelled due to closing of hotel due to Covid. Have made numerous attempts to get refunded, but they will not refund our payment. I understand delays due to Covid but from March until now - over 6 months - it is not understandable. If this is how they do business, I would stay far away!!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Cancled febuary, still havnt got my refund. Everytime I call, I keep getting the run around.

    Reviewed by Darrin8133() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was going to stay here one night before checking in for a week at disney, but I cancled as soon as disney announced that they were closing. Disney gave me a full refund two days after I cancled. I called here immediately after disney and this place is still saying they can't issue a refund even after 6 MONTHS! I will defenantly not stay here once I come back down to Florida.

    Took my Money

    Reviewed by kylem939() on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Booked 2 rooms for March after staying several times. Had to cancel because they closed the amenities due to Covid-19.Didn’t seem right to travel and put others at risk since I am a healthcare worker. 6 months later still no refund. Spoke to IHG customer service several times still promise me a refund and call back I am still waiting.... ( I have recordings of customer service). Very frustrating, this has happened to many people. $1200.00 gone! I would be surprised to see this resort reopen. They have now deleted all their Facebook Pages. IHG should make this right with some type of credit!!!