Holiday Inn Resort Orlando Suites - Waterpark

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1612 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Fantastic hotel for kids and adults

    Reviewed by Happiness213874() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is a waterpark and hotel, so clearly it is a lot of fun for families. It's amazingly clean considering the number of small children running around. The marketplace has one restaurant, not gourmet, but good and offers kids free breakfast and dinner. There are also fast foods restaurants and a cafeteria style area to eat in. An arcade and 4D movie theater give your kids more than enough to do. But this is Orlando and a lot of hotels offer a lot to keep families coming. But what sets this hotel apart is the staff. There is not a high enough rating that I could give. From the moment we stepped out of our car, we were greeted by friendly, helpful staff who went out of there way to do whatever they needed to to make our stay special. If you are looking for 5 star dining and posh rooms, this isn't the place for you. But if you are looking for a place to stay (1 mile from Disney & free shuttles to parks) where you and your kids can relax, have fun and not worry about whether they knock over their OJ at the breakfast table, then this is the place for you. Tons of fun, great price, close to Disney, and a staff that is over the top fantastic! Special thanks to Mo - for helping us and making my granddaughter believe she is a princess, to Teddy - for making sure my scooter made it on and off every Uber and shuttle we took and Michael at the front desk who took the time to move our room to a better location when he saw that I walked with a cane.

    Disappointed...

    Reviewed by hourinjeff(Hallandale Beach, Florida) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have always loved it here and have raved about it to our friends & family as well on social media- despite reading so many subpar reviews, we gave them 5 stars In the past (we have since removed that review). This experience, truthfully, has been a 1 star. Our room smellEd of feces/mould, our bunk bed was broken, traumatizing our kids, seeming as though my son on the top bunk was sinking down on my daughter at the bottom, the floors were all damaged- not the standards we are accustomed to. We got back to the room very late on Tuesday night (Oct.8, 2019) so we hadn’t noticed the broken bed, etc until after 11pm. The lady we spoke to on Tuesday night was nice, she put notes to move our room to 744 on Wednesday, once the party checks out. She told us her shift was ending at midnight & advised us to call in the morning. The woman we spoke to Wednesday morning was terrible. She was not helpful and seemed either completely confused or incompetent. Long story short- she did nothing, and my family suffered. Our family has been through a lot, this was the only time we could get away and try to distract our kids from reality. This holiday inn ruined our only vacation. The deals may look good, but when you factor in extra daily parking fees & $30 a day resort fees, it works out to the same as many other hotels. PS that picture of my son breaks my heart- he made himself a makeshift bed using a chair and night table- shame on you holiday inn.

    Horrible service

    Reviewed by Ericka M() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My experience has not been that great. I have never stayed at a hotel that runs out of wash cloths. This happened not once but twice. When we checked in the sheets had a stain in them..... The next day the room wasn't even cleaned. We got to the room after 10pm. There was no toliet paper, and no clean linens and the hotel desk staff didn't seem as if it was anything unusual. We got a 50 credit to be applied to our balance but we don't have a balance so not sure how that'll work. Glad Disney offers alot of options away from here or it would be a bust.

    family fun

    Reviewed by Belinda D() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved it,coffee pot didn't work but within 10 min we got a new one. Wish we had more time to have stayed there and we will be back. Restaurants were very good and the kids loved the waterpark and games offered. Do wish the park could be open till maybe 7 as the kids didn't want to leave.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Best bartender.... EVER!

    Reviewed by Navigator30791() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Yuri was so much fun... even entertained the kids and really added to our trip! Nothing like a great cosmo after a long day at the parks. He made great food suggestions and was so attentive. We had a great time Thanks yuri!