Majestic Elegance Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 20009 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Life style

    Reviewed by briancQ1915ZG() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Roberto and Walter and Jose from entertainment they really amazing and talented glenny and Roberto from bar they amazing too it’s a great service the people here so friendly too I’m so grateful for spend my time here ????????????

    This hotel has lost it’s game!

    Reviewed by osul5997(Orlando, Florida) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My colleague and I arrived at 4:30, anticipating a nice drink on the beach before dinner...no such luck. Our fawning but inept check-in person took 45 minutes to “find” our reservations then another 45 to find “great” rooms for us and process our credit cards and issue room keys. No information provided about hotel layout or amenities, no help with a dinner reservation (despite constant assurances that “I’ve got you covered”). Assigned the rooms backwards, forgot to issue our wrist bands, requiring another 30 minutes at reception. My “great” room overlooked dead grass and an empty pond with a stained bottom (as opposed to the lush and beautiful grounds on the other side). My colleagues’ had no toilet flush, phone inoperable, half empty beverage containers, and dirty towels on the sink area. So another 45 minutes with a very young “manager” who finally changed his room out but refused to compensate us in any way. Check in nightmare complete at 8:30. Food was mediocre at best ... we tried a beachfront seafood restaurant on the second night but walked after waiting 30 min for a bottle of wine to come (no food orders taken yet) only to have the wrong wine show up. Jacuzzi in my colleague’s second room didn’t work...finally got someone from maintenance to “fix” it after numerous calls ... but nothing was done. Nobody answers the phone at reception! On a positive note, the beach is beautiful and the staff for the most part very friendly. This hotel is really 3 hotels in one: Majestic Colony, Elegance, and Mirage...but only the Mirage is fully open...so they are short on staff and rooms. Maybe once we are post-COVID and they fully re-open they will get their game back! For now...unless you are a glutton for punishment, give it a miss.

    Individual ratings:

    Location

    Location-4

    Service

    Service-1

    Value

    Value-1

    Amazing !

    Reviewed by McFleury44() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome time! Service was very friendly, Roberto wander and Jose they are amazing drinks were amazing and food was awesome! I strongly recommend the hibachi grill! Beach and pools were absolutely beautiful! 10/10 recommend !

    Great trip

    Reviewed by stephaniecE2262AP() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    FANTASTIC resort!!! The rooms are so beautiful, the food was delicious, the drinks are amazing but the best of all was the staff!!! Rosa and Maxima are absolutely amazing. I can't wait to go back really soon

    Vacation experience

    Reviewed by 15marianelam() on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    To start off this COVID situation does not help. But while vacationing at the majestic elegance had a great tune with some of the staff members. This guys are by the beach are bar thanks to Toby, Fernando, Francisca y Yeny. Also Luis at the steak house. Great atmosphere and attitude by this guys. Also one of the lobby supervisors Ygris together with the blob by bar personnel. Visit this place and come see this staff they will help you and make you feel at home.