Secrets Cap Cana Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7505 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great trip to cap Cana with friends

    Reviewed by jdeprofio(Girard, Ohio) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a amazing experience at secrets cap Cana. They set you up with a butler/concierge that takes care of whatever you need during your vacation. Ours was Matiel Reyes and he was so easy to communicate with about anything we needed the entire time. He had rose petals sent to our room one day and had champagne for us regularly as well as beer, water,and coffee. The pool was fun as well as the beach. Dinners were all good and the shows and lobby bar were fun spots at night.

    It’s All About the Staff....

    Reviewed by NYC_LadyALO(New York City, New York) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort and beach is beautiful! We stayed in the preferred suite that included swim up room and butler. We were greeted by staff with champagne, concierge give us a tour and took us to the preferred lounge for check in. The maid service was prompt daily! Covid precautions/cleaning were impeccable and the on-site Covid testing was invaluable. Yes, I had 2 bad experiences during the trip but it is overshadowed by the top notch service by Douglas. I want to give shout outs to ... Douglas - Oceana / Seaside Grill. He was kind, genuine and a gentleman and truly on top of his game. It was his attention and service that made our trip memorable. Carlos in the preferred lounge, put on a show and made the best drinks in the resort - Mini beers and coffee martini :) Maria - preferred beach side drinks - never had an empty drink. She was smiling and made our trip great each day. Thanks to the staff, service was impeccable! Erickson, Melly, Ruddy, Leurys, Jesus, Juan from El Patio, Juan Carlos- Sea Sidegrill, Rigoberto - Rosewater, Javier preferred lounge, Jeison and Martha preferred beach area. Mr. Blue, Cat, Diva and Nicol thanks for the activities and entertainment. The staff are attentive and go above and beyond to cater to guest needs. Thank you Cindy from management for ensuring we had a great vacation.

    Fun times FUN staff!!!!

    Reviewed by coopergoblue(Michigan) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a fun resort with an amazing staff!!! E-Team makes each day awesome! Diva, Nicol, Mr Cappuccino, Cat, Chicken Legs, and RedBull are so friendly and chat with all of the guests. Manuel was an excellenté concierge making sure we had everything we needed. The beach staff is also so friendly! Ros, Fresa and Yoke are always nearby with quick service! Rrrrrrrramon at the Rendezvous Bar is fantastic- he has entertained us quite a bit. Thank you for the wonderful food, safe clean everything - we felt very safe with your safety measures! Can’t wait for our next trip back “home” Secrets is the best!!! ??????

    Beautiful resort, not great food/food service

    Reviewed by Amanda H() on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We loved the ascetics of the resort, it was clean and well maintained. Beautiful view. The food and food service was disappointing. We went for a wedding, and the resort did a great job with the wedding!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-2

    It’s no secret, this place is AMAZING!

    Reviewed by Paeyum L() on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t say enough about the amazing vacation we had in Punta Cana at Secrets Cap Cana! Starting with service- From the minute we arrived, our dedicated concierge, Carlos Javier made sure we were treated like royalty!! This trip was a celebration of 3 birthdays and a last minute intimate wedding ceremony and Carlos did everything to make each celebration/occasion something that we will remember forever. He was always available and willing to help, when we would text him. He made sure to stop by and say hello throughout the day, and he went the extra mile to ensure everything went off without a hitch. Carlos helped me pull together a last minute wedding ceremony for my best friends, with 24 hours notice, when he could have easily told me I’m crazy and kick rocks. In addition to our amazing Carlos, our pool/bar staff were FANTASTIC and made sure the drinks were flowing and the fun never stopped. Madelin, Fidelina, and Stefani continuously checked on us, brought fresh buckets of ice, remembered our drink orders every day, greeted us and every other regular at that section of the pool, by name, and danced and sang with us, like friends! We never went thirsty or hungry haha! Diva and the rest of the entertainment staff were the cherry on top every day. Live entertainment on the beach and in the middle of the pool, nightly shows and live music and singing in the lobby, where the party continued after the nightly shows. And last but certainly not least, the food!! I’ve been to many all inclusive resorts and the food is always hit or miss...well, Secrets Cap Cana was a HIT at all the restaurants. Breakfast at Oceana and Market Cafe 10/10! Lunch by the pool or seaside grill or Rosewater...10/10, and then all the restaurants for dinner!We didn’t have one bad meal and they made every restaurant a unique experience like you are stepping into another country every night for dinner.