Hyatt Ziva Los Cabos

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8382 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Family trip

    Reviewed by Epejoro() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great staff! Excellent service! Awesome property! Chose to celebrate my wife’s birthday here and we are not disappointed at all. Strict safety protocols were in place which affected the hotel’s normal procedures but we are still very much pleased and satisfied with the professional service of the staff. Food options were limited but totally understandable since the hotel was operating on 40% capacity. Overall, great experience for our first time!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Would not recommend

    Reviewed by Ron P() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My wife's prescription makeup was stolen from the bathroom during our stay. The food was rather tasteless and we ended up eating the majority of our meals outside of the resort at restaurants. Room service did not show up when we requested at all. We would not recommend this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    SIMPLY THE BEST!!!!

    Reviewed by Warski1026() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had the honor of staying in the Presidential Suite and were OVERWHELMED with the accommodations, staff, hotel grounds, simply everything was amazing. Every employee was cognoscente of the pandemic protocols and managed to make every interaction one of a VIP! Milagros was the most amazing concierge even before arrival. Helping to arrange birthday surprises, room decor and a BEACH DINNER! Fantastic experience and will be going back!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Birthday weekend

    Reviewed by MonGar P() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the most wonderful birthday celebration here - all of the staff were awesome and service was great everywhere despite the restrictions and safety precautions that the hotel strictly observed which somehow affected their normal procedures. We loved every minute of our stay here and were treated like VIP every where we went. The hotel is known for their “straight from the heart” service and each and every staff would greet you and say thank you with the palm of their hand on their hearts - absolutely endearing to see each time. To the hotel management - each and every one of your staff is worth mentioning although we failed to write down all of their names and there was just too many to remember. A few that I remember and would like to thank and mention : Genaro at the pool who was just absolutely full of energy and seemed tireless and made sure that we never had empty glasses. Zaira at the hotel lobby helped with dinner reservations and did her very best to accomodate my requests even though it was late in the day when I made them. Francisco at La Plaza was very professional and did an awesome job taking care of our needs during breakfast. Alberto and Carlos at the Bell Desk also gave us memorable experiences upon check in and when it was time to leave. Our hibachi chef, Lee (or was it Luis?) made us a super delicious teppanyaki dinner which was my absolute favorite among all the delicious meals we had at the resort. And finally, my biggest and warmest gratitude to Ms. Milagros Penuelas who was my first point of contact at the hotel and was the primary reason why we finally chose to stay and celebrate my birthday at Hyatt Ziva Los Cabos. Kudos to all of you! It is very difficult to maintain safety measures and still give your guests wonderful and memorable experiences during these times but you all have done a fantastic job! Thank you, also, straight from my heart! ??????

    Honeymoon - Amazing Service - Clean - Fun - Safe

    Reviewed by OSS3-1992() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Hyatt Ziva for about a week for our honeymoon and had an excellent experience. We went in October 2020 when the hotel was operating at 40% maximum guest capacity. Some highlights: the spa. Roberto introduced us to a great deal and was very attentive along with Gabriela during our stay at the spa. Our therapists, Monzerat and Paola gave us the best deep tissue massage- seriously it was pretty much a spiritual experience. The bartender at the adult pool, Roel was awesome and so were his staff. Maria’s tacos at the adult pool are amazing and so are the snacks at el Catrin with great service. Adalberto was our server for our private dinner and he made the experience go from great to amazing. Super attentive, friendly, and professional. He is also a waiter at the pools, so look out for him. He’s always on top of it. Lucia at the café was always a pleasure to interact with! Eduardo who was new to the job moved and served like a pro at bar mirador, going above and beyond to make our drinks. Jennifer, our host at Zafiro was so welcoming, friendly, and invested in ensuring we enjoyed our experience. Margarita at the buffet was a very hospitable and welcoming hostess. Chef Miguel at hibachi grill was so fun and served up the tastiest food. I had the pleasure of visiting with Chef Andri a few days- our last day he brought us chocolate strawberries as a farewell and it was a super sweet gesture. And thank you to cleaning crew for keeping everything safe, clean, and enjoyable.