Desert Palms Hotel & Suites

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2211 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great proximity to Disney

    Reviewed by J3164UHjosephs(Richmond) on May 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed in the two bedroom and two bathroom suite which was great for a family of six. The rooms were clean and comfortable. We picked this hotel because of the proximity to Disneyland which was only a 10-15 minute walk away. Another reason was the free breakfast, which was severely disappointing. The breakfast had little selection and unappetizing. Overall the stay was good, but the breakfast was a big let down; especially before a big day at Disney.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-2

    Very noisy and billing issues

    Reviewed by John R() on May 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was looking for a nice, quiet hotel to relax at for a couple days but this hotel was unable to provide this environment. Caution: This is a family hotel and you will very well hear around the clock screaming in the pool area which literally echos in all of the surrounding room. In addition, I was charged twice for the cost of the room and didn't know till my card declined two days after checking out, which was extremely inconvenient. The manager, Jen, checked me out and didn't ask me how my stay was or didn't thank me for staying there. May sound petty, but after spending almost 500 for 2 nights, I expected to be treated like a valued guest, not a stranger. Lastly, the parking wasn't made clear to me before reserving the room. You will be charged for every day and every car. Hidden fees will surprise in the end!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-1

    well located, efficient staff

    Reviewed by Ruth G() on Apr 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    motel staff were mostly very professional, efficient and friendly. dining room staff very friendly and kept bars well stocked. Front reception staff were a little untidy, could have had better presentation with clothing and appearance, but were attentive and helpful.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-4

    Decent place to stay for Disneyland.

    Reviewed by JBmeebe(Salt Lake City, Utah) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Desert Palms is located behind California Adventure. It's about a 10 minute walk from the hotel to the entrance of Disneyland park. With kids it sometimes feels longer than that especially at the end of the day. The rooms are clean and housekeeping does a great job each day. The beds are comfy and not over worn. The hotel is an odd shape so some of the elevators don't reach every floor. It's easier to get around using the stairs if you can. Also, your room window can face a wall or the first floor of the parking garage (I've had bad luck with the views each time I've stayed here). Avoid getting an adjoining room if you don't need it, unless you want to hear everything going on in the next room. They do a great job with breakfast. Lots of different choices. If you are planning on doing a magic morning at Disneyland you might need to make other breakfast arrangements or plan on being late to magic morning. Breakfast at the hotel starts 30 minutes before magic morning, and with the walk to the park, it doesn't work well. Overall, Desert Palms is a great place to stay. They have a variety of rooms to meet any need or size of family.

    Good location. Poor service and poor rooms

    Reviewed by Vonrick() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I been making reservations for the past year at this location. Lately I have found my self dealing with a poor hospitality experience and run down rooms. Not sure what prompted those changes. Before I gave them 4 stars, now it has come down to 2. Other than that good buffet and location.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-2

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX