Costa Sur Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2210 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice Hotel, Nice Staff, Beautiful View

    Reviewed by lanta22(New Orleans, Louisiana) on Aug 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Costa Sur Resort & Spa is a nice place to vacation. First, they are very serious about following all COVID guidelines. Before entering the hotel, they check your temperature. Every time you leave and return to the hotel, your temperature is retaken. All staff wear masks and gloves, and they also insists on the guests wearing masks except when dining and swimming. Dining tables are spaced apart to adhere with social distancing, and the staff is constantly cleaning everything. Hand sanitizer stations are everywhere. The hotel is nicely decorated with wonderful views of the ocean. It is also closely located to a number of attractions. There are two swimming pools. The main one is very beautiful and there is a smaller one for adults only. The restaurants are open air as well as the bar. I found the food to be very good. The main restaurant’s seafood platter is excellent! The drinks are also amazing. The hotel does provide a “breakfast included” option. I typically look for hotels with a breakfast option because I prefer to try local cuisine outside of the hotel for lunch and/or dinner. The rooms also include nice decor with a lovely large walk-in shower. Water pressure and temperature were excellent! The bed was very cozy and located near the balcony. It was so relaxing listening to the waves of the ocean while resting. The room also includes a kitchenette if you decide to cook. The main lobby includes a little convenience store/boutique. It pretty much has everything you need. Taxis are available right outside of the hotel to take you to destinations in and around the city. Uber can also pick you up and drop you off right in front of the hotel. The beach at the hotel is private; however, it is rocky. It does not have smooth sand. That didn’t deter some people. People still swam, sunbathed and snorkeled. Overall, this is a very nice hotel to stay at for vacation, and the staff is very nice and helpful.

    good holiday

    Reviewed by JAREKMARZANA() on Apr 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our first time in Puerto Vallarta. We came from Poland. We spent two weeks in Costa Sur in December 2019. Impressive family atmosphere. The words "My home is your home" that we heard in Costa Sur, we still remember. We had a clean room, with a great ocean view. Beautiful sunsets. The food was good. We only chose breakfast because we spent a lot of time outside the hotel. The restaurant service was great, especially Jasmine's welcome smile every morning. The hotel also provides entertainment. Jose and his team did everything to prevent guests from getting bored. He took us on a trip around the bay of Banderas to look for whales and dolphins. A private lagoon, the beach at the hotel is an additional value. There is nothing bad to say about this Costa Sur hotel. It is that all the staff make you feel welcome. The reception does everything to help you. I remember the conversations with Alejandro Ramos, thanks to which I learned a lot about the area and history of Mexico. We highly recommend Costa Sur to everyone. We hope to be back again

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Costa Sur is the definition of coziness

    Reviewed by 915edgar(S???D") on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Miguel, Jose Luis, Claudia, and Gabriela made our stay in Costa Sur memorable and one that will always be in our hearts. Not to say that the rest of the staff wasn't outstanding. Everyone in Costa Sur showed us what feeling at home is supposed to be. Everything from the pools, the three tenors, to the outstanding food was magnificent. Always going out of their way to please their guests. The food!!!! OMG!!! From something as simple as a scramble egg to a more elaborate international dish, Costa Sur puts their mind and heart into all they do. I truly recommend CS to all who wish to experience what walking into your second home is supposed to be. Guys I will see you soon! Can't wait for December!

    resturant was horrible

    Reviewed by timtV8815QL() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    was very disapointed. the bbq ribs were tough/the potatos under cooked/3 of our party sent thier food back to be cooked properly. and all the while the stench of sewage from the bathroom area was making several people nauseos

    Everyone in our group got sick

    Reviewed by 451keenann() on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    5th year staying here and 2nd year in a row staying here where everyone in our party got severe gastroenteritis. Ruined our entire trip. Both the concierge and market clerk told us that over half the hotel was sick. No offer of restitution was made at check out. We are done staying here or recommending this hotel to anyone.