Sunscape Puerto Vallarta Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3590 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Could not be any better - Always "Sensational"

    Reviewed by danhR7155XZ() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Again , my views have not changed as it pertains to the Sunscape and all the personnel, meals etc. The service is exceptional as always.. The food was great. The staff are fantastic and they go above and beyond to ensure we have a great vacation at the Sunscape. I would like to comment on some of the employees but many I do not know their names or have forgotten. But it goes with out saying that Luis and all the morning staff are superior in carrying out their duties in the World Café. The waiters as in the past are very friendly, courteous and greet you with a friendly good morning. In particular, Cellestino is a great asset to the operation of the Restaurant. I still cannot figure out how they all remember my name and my wife’s after a year’s absence. Now go the bar and we have some of the top bartenders that I have ever encountered and those being Aljeandro (Alex) Carlos, Francesco, Erika (she is a doll) Miguel and Enrique. Boy those guys sure can hustle drinks in a fast and orderly fashion. Their Supervisor Salvador G displays great leadership qualities and he ,like other supervisors are like gophers, running around making sure the service is always great at we are all being looked after. One must never forget Luis the Chef – Great food he prepares daily with waiter Mecedro Brando presenting your meal and it all comes together as a result of strong leadership and direction from my good friend Captain Rocendo. This fellow never slows down as you see him here and there all the time bouncing between all three restaurants. I do not know how he does it but he manages and always has a friendly greeting if he see me. Our room maid, Liliana was exceptional as we seem to get her each year. She is so friendly, polite and sincere in carry out here duties. Now put all the above together and you cannot help but have a great vacation. I have been coming for over 20 years and that says it all, you don’t come back if you are not satisfied and one can see that my wife and I would never go elsewhere. That saying , as I mentioned, when you put all this together, the pulse of the overall operation is both Edith Moran and Gabriela Garcia. They are the ones you see upon your arrival and the ones you see upon departure. We all have out hugs and tears and , God willing we will see everyone next January. One more thing, when we checked in on the 5th floor we had the pleasure to be processed by Gabby – what a darling – everyday we would see her and we could not pass her by without her giving us a big hug. So Edith, that says it all – we love you all, we love the establishment and we will be back if you will have us. The staff that I do know are like family to my wife and I and Edith, you are like a daughter. Edith , you once again contributed in ensuring we had a great vacation. You are number one in our books and will always be in our thoughts and prayers. Vaya con Dios to ALL

    Individual ratings:

    Service

    Service-5

    Family group of 10 adults!!!

    Reviewed by lcook2016(White Rock, Canada) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived as a family group of 10, and were greeted by a friendly and enthusiastic team who ensured our rooms were perfect!!! All of the staff called us by name and made us feel important and appreciated! Kudos to Danny and the entertainment team who always had a smile and made sure we were well taken care of. Miguel in the dining room went the extra mile every day to ensure we always had a large table so we could be together. The evening entertainment was exceptional with very talented performers. We felt pampered and relaxed and thank you very much!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    First Time In Mexico

    Reviewed by jaydenp9991() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time experiencing Mexico and I could not have asked for a better time. The hospitality was amazing, the food was great and always available, the staff were always positively helpful and there were many options for activities throughout the day. Honourable mention would be on the entertainment team, Marcos Flores, his energy was astounding and made the trip for my friend and me very memorable. The night bartenders, Guss and Ramone, were quick and hilarious. I definitely would love to go back and visit everyone I met!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Another trip enjoyed

    Reviewed by Denniel C(Moose Jaw, Canada) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a family of 4, 3 adults and 1 child this resort suited all of our needs. The staff were amazing, as they were last year and it's very apparent that they are reading the reviews and trying to accommodate everyone's concerns. The changes from last year include; more chairs in all areas(beach and pool), room service had been updated to include warm meals. We also saw things that had been broken, too be fixed within an hour. I spoke with several other visitors of the resort whom also commented that they seem to be stepping up their game. Keep up the good work guy's. See you soon

    Fun entertaining Resort

    Reviewed by Raqbaldwin() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I traveled to sunscape last week. Everything was great! The activities crew (Pablo, Marcos, Aby, Jessi, Dany, Mike, and Marisol) were amazing! Dany was so friendly and so fun and remembered us from the year before! We also wanted to say Rogelio “Roger” was amazing. He’s a manager there and helped us with anything needed and was great and played with my baby and made it fun! Highly recommend this resort and Appreciate all the staff and friends we made along the way!!!