Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13843 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing vacation at an amazing destination!

    Reviewed by Immortal696(Hamilton, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was beautiful and so much fun. Even when it rained there was so much to do. The staff were all amazing and outgoing, and every interaction was positive. The food at the restaurants for every dinner was delicious and the service was top notch!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice Cancun vacation with plenty of options.

    Reviewed by William W() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been at this property over the years and ten years ago it was very SPA and adults focused. Today, while there is still a very nice Spa, it is more focused on it's night time entertainment. It is clearly a wedding destination and we saw multiple weddings daily. The property is split with one side focused on facilities including a water park and skateboard park and the other side is adults only which is quieter. The property does not have beaches but does have several lagoons for swimming, snorkeling, kayaking and paddle boarding. We enjoyed very nice service all over the property however a few folks really stood out. In the owner's beach area Alex was very attentive. Several restaurant servers stood out including Shanatt at Frida (Mexican), Yahir at Toro (steak) and Charly the Sommelier, We te breakfast and lunch at Ciao (Italian) frequently and everyone was nice and attentive there however Carlos and Abidas really stood out as providing exceptional service. We only had experience with one person who took care of our room and Abner did a wonderful and very conscientious job in our rooms over two weeks. Finally, our "butlers" Oscar and Vincenz did a wonderful job helping us coordinate everything while we were there. Paola also did a nice job helping us scheduling some vacation activities before our arrival. The Spa and salon service was very good. The food at all the property restaurants was very good. There were multiple activities available on site including pool entertainment, evening shows, a water park and

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Another fabulous trip in the books at Hard Rock Riviera Maya!

    Reviewed by inzachman(Indianapolis, Indiana) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Another fabulous trip in the books at Hard Rock Riviera Maya! This is our sixth time returning to our home away from home. So many staff members to thank from check-in to check-out! I want to commend and thank our lovely daily maid, Marta D. (Sorry, forgot her last name). She did an excellent job each day! I also want to thank the waiters who served us all week at the Bali Beds on the Heaven Beach and VIP areas! Alex, Rene, Jesus, and Panana were amazing, attentive, and entertaining! They work very hard and always have a smile. I also want to commend and thank the entertainment team, but most especially DJ Warrior, Aline Álvarez Hoil! She is amazing, entertaining, friendly, kind, and very good at her job! Aline made our day whether poolside or within earshot at the beach! Aline is a dedicated professional and an asset to Hard Rock Riviera Maya! Special thanks to Chef Rigoberto at Le Petit Cochon for preparing a special meal for my husbands birthday celebration! It was an outstanding meal with filet Mignon and lobster. Everything was cooked and prepared to perfection! All of the staff, especially our waiter, Velasquez, at Le Petit Cochon were outstanding and even sang Happy Birthday to my husband. Very thankful and grateful for the Concierge and Resort Services staff, Efrain and Yosselin, who helped to set up the birthday celebration; from the Bali Bed to decorating the room to the special dinner at Le Petit Cochon. Many thanks to Legendary Member Services staff, especially Pita, for their assistance as well. Last but not least, the Spa was fabulous, and Guillermo and Irini both gave amazing Aromatherapy massages! Truly peaceful and relaxing! I am sure I have forgotten someone, but each staff member works so very hard to make our stay outstanding! Can’t wait until next time, Hard Rock Riviera Maya!

    Family Trip with 8 and 4 Year Old

    Reviewed by Hoboken20(Hoboken, NJ) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We traveled in Nov with 2 kids (4 & 8), we typically go to the Rivera Maya this time each year (Off peak, good weather) and try to stay at a different hotel each time. Overall and in comparison to the otter place we’ve stayed (Barecelo, Palladium, IberoStar and Paradisus) the Hard Rock offered very good service, good quality food and nice grounds) Rooms. • We stayed in a Deluxe Double with 2 queens beds in the 9th block on the 3rd floor. • Room was very nice but in comparison to the other hotels we’ve stayed at it was small (Paradisus was triple the size for the same room category). • Also, the queen beds were not queens (probably full), making it very uncomfortable if 2 adults or even an adult or kid is sharing. (There was very limited room if any for a roll out bed) • We stayed on the Hacienda Family Side which has room blocks 6, 7, 9 and 9. If you stay on the even number side of the 9th block you have an interior view of the grounds/pool, some also have a good ocean view, we were in block 9300 which offered a pool and ocean view. If you are in block 9 but with an odd number room you would be facing to the exterior of the hotel (tree’s). Block 6 is in the middle and straddles the adult side. Block 7 and 8 are in the middle of the family side and closest to the restaurants. • Note: The resort is small enough where location doesn’t really matter (other than views) Beach • There isn’t a beach directly on the ocean, if you are looking for your typical Caribbean/Rivera Maya expansive beach this isn’t a great option. • Instead a lagoon man made beach is offered with a small beach and ocean water that comes in through the gaps in the rocks. • If you have younger kids this could be a great option as they can swim without waves all day long, for older kids it’s probably too small. (Our 4 year old spend hours in the ocean) • The beach area is also very small, it wasn’t an issue for our visit as no one was there but at peak times I can imagine it being packed • The drinks service on the beach was also very good. • There’s also a bar right on the beach • Also connected to the lagoon is a small snorkeling area, they have masks and lifejackets (just missing fish!) – There’s also Kayaks that you can use, but given how small the beach/lagoon area is they just get in the way • Although there are a number of lagoons, for families there’s only one real beach option Pool • There’s a main pool, kids splash and mini water park area and in a different section a big water park • The main pool doesn’t have a “main” area but consists of areas/polls that snake around. • In the main pool area (to the side) there is also a water slide which the kids enjoyed • The pool offered a swim up bar and also 3 different food options (pizza, buffet and a mini burger stand). Not all hotels have food options right at the pool which was great so you didn’t have to leave to eat lunch • In a separate area (5 minute walk from main pool), there’s a pretty large standalone (free) water park which is great for older kids (The biggest hotel based water park that we’ve been to in this area – bigger than the one at Barcelo). There’s snack food here but no alcohol Restaurants • With kids you have 5 specialty restaurant options which were all very good (Steak, Brazilian Rodizio, Mexican, Hibachi, Asian). • There’s also the main buffet which was fine but fairly small and limited options compared to other resorts that we’ve been to. • Reservations are taken in the main lobby from 7am onwards, you can book up to 3 days in advance. During off peak times they closed restaurants on certain nights although we were able to eat at all 5. • We didn’t pay for the additional “butler/VIP” package but the benefit is that you have much better and easier access to making reservations (You simply text your concierge. If you are travelling off peak it’s probably not need but during peak times I can see reservations being a challenge • There’s also a coffee/gelato/sandwich/Salad shop in the main lobby. • There’s also plenty of bottled water around the resort and in the rooms. • Service was very good Hotel Grounds • Well kept, clean hotel. • Compared to other resorts it didn’t seem to offer that typically “Mexican” resort feel Shows • Most of the shows are in the main theater which is indoors and has more of a conference style room feel to it, we prefer the outdoor show/stage area vs being indoors on vacation. • Other than the Michael Jackson show they were very average, we were expecting a lot more from the Hard Rock. • The main show is at 8.30pm which means you need reservations no later than 7pm to make the show. • The kids club show/activity is typically at 7pm in the main lobby, we went one night and it was okay for younger kids (Up to 6). It wasn’t as good as some of the other hotels we’ve stayed at. E.g. Barcelo has a much more extensive kids show offering General • The hotel also offers “unlimited” resort credits which can be used for excursions/spa treatment etc. Basically 1 point is 1 dollar so if an excursion is $200 you just pay a 25% service fee (You get the excursion for $50 per person). The excursion are limited to what the in house company offers. • The hotel is approx. 1 hour from the airport (We always use USA Transfers, cost for 4 people approx. $130 round trip) • SCHEDULED POWER OUTAGE - I had read about this in the reviews but thought it was infrequent. However, we experienced one of these 7am to 3pm scheduled power outages, in all the years of staying in this area we have never experienced these scheduled outages which makes me believe that this could be just specific to hotels in this very local area. During this outage there is no A/C (rooms or restaurants) and during the first hour we had no lights. Also, this means NO FROZEN ALCOHOLIC DRINKS!!

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    An amazing stay

    Reviewed by Anthemonis(London, United Kingdom) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our experience at the Hard Rock Hotel Riviera Maya has been absolutely great. The staff has been super welcoming and positive throughout our stay; the facilities are kept clean and maintained regularly. There is great attention to detail in both the choices of activities in the resort as well as with excursions. The food is great in almost all the restaurants (although Frida was slightly subpar compared to the others) and there is a great choice and variety. Would definitely recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5