Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 19274 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Coffee Bar Xcaret

    Reviewed by jamesvF7928CK() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After a wonderful taco dinner we stopped at a deli luxe coffee bar. Carlos was amazing making a Mexican and Mayan coffee. His performance was one to remember. Olga was spectacularly dressed, our daughter wanted a picture with her. Gracias.

    50th celebration

    Reviewed by 595lupea() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Leydi was the best waitress/server at the beach. She memorized what my favorite drink was and continued to bring them when I was running low ??. Not only 1st day but all 7 days I was here. Very satisfied with her service!!!

    Great Hotel and Great service

    Reviewed by PayamKarb() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a beautiful and magnificent hotel. Very large with quite a lot to do just on the property alone. The place has 4 very large pools and 1 beach like cove area where you can swim with the fishes. What’s amazing about this place is not only the options you have on site, but the service here is truly wonderful. From the time I stepped off the taxi to the time I re entered the taxi to go to the airport, this hotel went above and beyond. Easily one of my favorite hotels and one big plus is the restaurants are actually good. Try La Piazza. Bonus: I love animals, so to be able to see a variety of animals roaming through the party is truly breathtaking. Worth every penny to stay here

    Great stay at Occidental Xcaret!

    Reviewed by Millz21(Belleville, New Jersey) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the very second we stepped on the resort we were treated so well! Room service, staff service, and Concierge were outstanding. Everyone greets you, asks you how you are and genuinely wants to know your having a good time. Make sure you visit the “Tobacco” shop to get any essentials you may need or gifts to bring home. The food... the buffets are obviously staff serviced due to Covid. The food was amazing! Fresh daily and a large selection of different options to fit anyone’s taste. The best surf and turf I ever had was at the SeaFood Restaurant. It was amazing! The bars... they are located throughout the resort and drinks can be ordered anytime throughout food service. We were located right next to the pool with the pool bar/snack bar above, so most of our time was spent there. Excursion... we did Xcaret Park (it is a lot of walking, I’d recommend doing this your first full day here) There is a Gondola ride right from the hotel that takes you to the Park entrance. (It’s located in front of the tobacco shop) the park experience was great. I’ll review that separately but it well worth it to go. Overall this resort was filled with so many amazing moments! You will enjoy your stay and fall in love with this part of Mexico.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Animal Sanctuary

    Reviewed by stephaniec0303(Arvada, Colorado) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is incredibly clean, well kept and has TONS of wildlife! We had spider monkeys on our balcony everyday. About a zillion colorful birds and even Quati (mexican raccoons). The food was amazing and the staff was super helpful no matter how ridiculous our request.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5