Grand Hyatt San Francisco

the total is located at the perfect location right on Union Square in San Francisco.. had a comfortable stay, checkin process was quick , the hotel is in the heart of the city near the best shopping area and restaurants and the business district. Had a comfortable stay , clean rooms , unto the mark Hyatt standards

During all the anxiety in the environment, it was a pleasure to see care taken in keeping clean and safe. It was sad, the people were scarce in town. The concierge was the best. Gave me a map and clear directions to fill my time away from business.

My husband and I were surprisingly very happy with this stay at Grand Hyatt SF. We were emailed and invited to check-in online a couple days ahead, which we did. The day of, we were assigned an upgraded room because we are Explorist Hyatt status!! Because we checked in on time, that allowed us to NEVER have to go to the front desk when we arrived at the property. We went straight up to the room we were assigned and used the room key via the app. Everything worked flawlessly in the process. The room was a King View room (#2610) and it was great! It was extremely bright and clean and seemed very modern... much more than we were anticipating. And it DID have a great view of the city and the bay! The bedding was awesome and we were given extra feather pillows ready in our room upon arrival after the hotel proactively reached out to us to ensure they were ready for whatever we wanted - AMAZING. There were plenty of switches and plugs everywhere, there were automatic nightlights that lit your way around the bed if you stepped out of the bed at night. The bathroom sink was awesome. The water pressure and drain worked flawlessly; I just wished the shower was a stall, but that is a personal preference. The hotel has an AWESOME bar area on the mezzanine (second level) that my husband took advantage of when I was getting ready. We did not look into much else of the hotel, but we were very satisfied and we would definitely stay there again based on this experience.

This is a centrally located SFO business hotel. Right beside Union Square, you can walk to most of the major amenities in the city. I found that the lady at check in was very keen to 'up sell' me to another room and to cross sell me to their food options, which was unnecessary given the abundance of options around the hotel. in these times of heightened awareness of hygiene, I did find that the surfaces of the room (2008) like phones etc weren't very well cleaned (or weren't cleaned at all).

The Grand Hyatt exceeded my expectations! I have stayed in many Hyatt Hotels and this by far the best, ranking it favorably with other higher end hotels i have stayed at. The rooms are modern and comfortable. I recommend a bay view room.