TripAdvisor Traveler Rating

Sure there are fancier resorts, private shuttles, more restaurants, etc…. But there are no resorts with the staff that can surpass Playacar Palace when it comes to personal, friendly and over the top service! From Carmen and Karen in public relations to Roberto, David, Selena, Manuela, Israel, Alexander Ingrid and THE MOST EXCELLENT Elvia in wait staff, outstanding Daniel and Eric and Ana in entertainment, at the pool Daniela, Ignacio and Sylvia and chefs Giovanni and Jonathan all were exceptional and allowed us to enjoy our segunda casa for 10 blissful days. The food in all locations was excellent, our room was kept in perfect order, the drinks, entertainment and pool area was fantastic, and the unique experience of Lahna was fantastic. The Spa treatments were very refreshing and relaxing. We have stayed at many of the other Palace and Hard Rock locations and find we love the experience at Playacar Palace. Senior David Rubino has built a marvelous staff of caring, attentive people who genuinely want to make your stay memorable. Thank you all for a very memorable visit! Hope to see you all again soon. We are already planning our return for later this year, hopefully for 2 weeks!

Excellent Food - Loved the atmosphere - Staff friendly - lots of places to shop. The weather was perfect for April!! This was the first time we have been to an all inclusive resort in our 35 years of marriage and would definitely go again. Helpful hint - on the restaurants that you can sign up for in the evening, you can order as much as you want. You are not limited to 1 entre, appetizer. So, if you feel like feasting on appetizers versus a full blown meal, you can!! I am a food critic and this is one of the reason why i picked this place due to all the raves/reviews of the food. We drank and ate to our hearts content - this was an amazing trip!

Nice resort, awesome location to Playa Del Carmen, great views of the ocean and an easy ocean to swim in. If you want to be near town and not “stuck” on the resort nightly this is a great place. Service was excellent - always easy to get a drink at pool, service to room, etc. Not a huge pool by any means and we didn’t love that it’s not an adults-only resort- but still a nice trip.

Playacar Palace is a really clean and well-maintained resort with the nicest staff! They give amazing service and treat you like you're part of their family. Whether you're at the front desk, in your room, by the pool, or at the bars and restaurants, everyone is super focused on making sure you have a great time.

Playa Car Palace is our favourite resort, our home away from home. The staff is the best ever, very friendly and efficient. Would like to give a shout out and special thanks to; Carmen in the Lobby, Nacho aka Ignacio, Marvin, Sylvia, Perla and Renaldo at the pool, Elvia, Israel, Setero, Selena and Yesenia at Cafe Del Mar, Dulce, Ivan, Miguel, Luis at Trattoria along with their manager, Antonio, Miguel at Momos, Joel and Leticia in the lobby bar and Food and Beverage Manager, Daniel. Also a special thanks to the lifeguard for taking care of my husband's cut, broken toe, which he stubbed while moving a pool chair around. Lastly, thanks to driver Leonardo for the great conversation on the way back to the airport.