Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1678 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our home in Playa del Carmen

    Reviewed by Don B(Enola, Pennsylvania) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I love staying here when it is just the two of us. The staff is top notch and the food is always great. They are working to update a few areas and this is all for the better. It is very close to Fifth Avenue if you want to go shopping. Bocellis is the place to go for Italian food and wine. The one real problem is the lack of beach. It has eroded until there is very little left to relax on.Still plenty of room around the pool until it becomes over crowded as it normally would with spring break.

    Great Location, GreatService

    Reviewed by ronaldperez2020() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our fourth visit to this Palace hotel. Since it is smaller than many of the other Palace hotels (~200 rooms), the service and attention is more personalized. The food, beverages, and spa were all top of the line-which is one of the key reasons we keep coming back. Plenty of tours are available and the ferry ride to Cozumel is a must. But we also love the proximity to the town (Plays del Carmen). Lots of shops, restaurants, bars and live music clubs...or just perfect for walking the main drag ("5th Avenue). Locals with families mix with tourists and we've always felt safe and comfortable whether day or night.

    A very pleasant stay

    Reviewed by WarnerCarvajal() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All the services and rooms were clean and confortable, and people as friendly as expected The location is good close to many places to visit and close to the fifth avenue where there is live and a lot of good places to eat

    another fabulous visit

    Reviewed by Rhonda F(Demarest, New Jersey) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    this is about the 8th visit we have made to Playacar Palace and we love it each and every time. Staff could not be more accommodating. Facility is always clean and well-kept. It was good to see Daniela at the pool for her great service and Ignacio (Nacho) watching out for everyone's safety on the beach. Porferio and Sudano and Olivia make breakfast even more enjoyable with their friendly attention. Can't wait to return.

    It was great to be back......

    Reviewed by Art B(San Leandro, California) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I returned home a couple of weeks ago from 17 days at Playacar Palace.  It has been and continues to be our favorite resort.  We hesitate to write a great review, because we are afraid that one of these times, it will be too busy for us to get in!!  But, that would be selfish, so I'm handing the keyboard over to my wife to write about our experience. First and foremost, Mr. Rubio thank you for being such a great example of team work. On Feb 14th when the entire resort was ready for Valentines day, mother nature decided to sprinkle a little rain!  We saw you cleaning tables, pick up glasses and towels and work right along side of your employees. That is a sign of a wonderful leader! As always, the entire staff is hard working and so kind.  We would like to thank personally the following people for taking such great care of us and our friends. Paola, Tania, & Eder - Diamond Concierge Jessica, Christina - Guest Services Carmen - Reservations Manuel, Jesus - Bell men Daniel, Antonio, Francis - Restaurant Mgr's Carlos - Sommelier Arlette, Olivia, Marysol, Yanelli - Hostess Benito - Lobby Bar Luis - Bocelli Server Jair - Chef Ignacio - Lifeguard Gaby, Daniella - Pool bar servers Dionicio, Yesmina, Sotero, Portafino, Isreal - Cafe Del Mar Servers We did miss a beloved server who was not working.  Perla!!!!  We did hear that she just had a baby girl and we want to say Congratulations!!!!!!   We have always enjoyed the food at Playacar Palace, but we have to say, that this trip we noticed the food and the new menu's were exceptional.  We were fortunate to be able to experience Alkimia!  It was the most awesome dining experience we have ever had!!!!! We also went to the Chef's dinner and the food and presentation was well done. Loved the dessert!!!  We also enjoyed shabu shabu! The new entertainment was nice to see.  The sand art show was amazing! One suggestion we might have is that on nights that you are having a "special dinner" at Cafe Del Mar ( Caribbean night, Mexican night) is to have a board set up in the morning letting guests know.  We thought that those nights were for private events. Thank you again Playacar Palace for making our vacation so enjoyable.  Year after year, we look forward to seeing you all. As I write this review, we are on lockdown to hopefully help keep this corona virus in check. Take care and stay healthy!  

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5