Omni Rancho Las Palmas

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4628 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful property and great staff

    Reviewed by 965lisaj(Bonita, California) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We always love staying here. We know there will be consistently great service, food, and staff. It’s always so relaxing. What I love is the walkability to so many things. Within a mile or less there are restaurants, shops, and hiking. I also love that, if you don’t want to go anywhere, you can enjoy great food and beverages at Omni. More great restaurants and fun things just a few miles in either direction. Patrice at the front desk was welcoming and helpful. I find Omni team members, no matter which property you stay at, are sincere and make you feel like you’re family. Miranda at Blu Ember was also kind and helpful. During COVID for sure make dinner reservations. Love the food here. We did takeout from here one night and it was just as delicious in our room. Love all the pool, fire pits, and many little spaces to just sit, read, and relax. Thank you Omni Las Palmas for another great weekend.

    Get Away during COVID

    Reviewed by fabianusn_11(Huntington Beach, California) on Oct 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to get away for a couple of days. I did some research and found Omni. We have been to Palm Springs plenty of times, but this time we have a 2 year old and a 2 month old that we need to consider where we stay. I found Omni had good reviews for pools area. So we decided to book, and I'm glad I did. I had a question when booking online so I called them, and I'm glad I did. I was connected Patrice and we provided excellent customer service on helping me book the room. She thought of everything we would need when traveling with kids. She made special request for us and they were a big help, from extra pillows to additional towels too. When we arrived we got a down stairs room with a view of the golf coarse. The one complain about the room was the carpet, but you have to consider your surroundings. My family was walking with out shoes or sandals in the room, and after a couple of minutes our feet were dirty. I did ask house keeping about this, and they mentioned that it does get dirty very quickly with the pool and also the golf coarse. People come back to room with dirty shoes and walk all over the carpet. I was told that they do clean the carpets every 3 weeks. But over all the room was great. The pool area was great too, and the food! We ate from the 2 restaurants on the property. The first one was Splash Grill, man that food was delicious. Then on the last day we had the Cafe, that food was also good. I do have to say that the prices are a little high, but you have to consider the convenience of ordering instead of having to leave the property to get food. Which right across the street you can walk or drive to get food. There are plenty of options right across the street. Over all we will definitely come back. My son loved the lazy river and he's only 2!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-3

    COVID getaway

    Reviewed by hiphipshere(Costa Mesa, California) on Aug 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Of all my stays here, this was my favorite! The staff was so attentive, and all safety precautions observed. I wanted to take my kids somewhere during the summer and this was perfect. They limit the capacity so that it feels like there are 1/4 of the usual guests. It was very relaxed and peaceful. We had a great time!

    Not bad

    Reviewed by funinthesun099(San Diego, California) on Aug 11, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    And not cheap... would have given it 5 stars if not for the extremely slow water slide throughput, so to speak. It seemed like they were waiting for a person to get back in line before releasing another down the slide. I can understand caution but this was way beyond that, to the point that people were giving up trying to ride it... and the slide was one of the reasons I picked the place. On the other hand, they did a good job managing people at the pools without much need for masks and don't be discouraged by the time limits for accessing the pools. If they don't reach capacity they'll let you in outside of the times initially allotted.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Great

    Reviewed by 293norbertop() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Omni reservations service by the phone was at great experience The best service to check in Glenda excellent service Housekeeping great service Food burger was not good Pool great sanitation Excellent vacation