TripAdvisor Traveler Rating

Finally found our spot, been to many upscale resorts in Mexico and Caribbean but this one has figured out what people truly are looking for. Lets start with the ambience, which is like a sigh you take knowing you can finally relax. The staff go above and beyond to accommodate you in your every needs. The resort has a retro colonial design, so if your looking for bling this not the place. The food is exceptional comparable to any fine dinning establishment which is reflected in their presentation and service. The location is within walking distance to their other properties that you have access to and the Marina. They have achieved their goal which is to create a satisfied guests that will always wish to return. Thank you to all the staff of Casa Velas for our memorable stay and see you soon.

My wife and I had a wonderful stay in Casa Velas it exceeded our expectations. This is the perfect place. If you want a tranquil location where you are pampered and still are close enough to anything you wanted to do we understand why people come back numerous times to this wonderful facility.

We had a wonderful, long weekend stay at Casa Velas. The facilities were immaculately maintained and in tip-top shape. Everything had a personal touch to it. The staff were friendly and helpful. The food was excellent, the best food we've had at a resort! However, this is not for you if you want a loud, party-scene type resort. It gets quiet in the evenings, limited entertainment options, and a more mature crowd (and feel). The food at Emiliano was both tasty and presented very well indeed. We greatly enjoyed their long and flexible opening hours, without having to go through the usual resort restaurant bookings. Service was generally fast, except on really busy nights. I really enjoyed the Octopus (appetizer?) and the various Tacos. Aqua Bar was great, service was prompt and responsive, and the pool was well heated. Just be wary of operating hours, as by 7pm everything around the pool starts to shut down. The Beach Club was Fantastic! They arranged a surprise birthday celebration for my wife and made it truly memorable! Further, they offered us better seating by the pool and an earlier dinner time, so we could see the sun set. I HIGHLY recommend the Lobster!!! In spite of that, cleanliness and responsiveness of service (while still good) was several notches down from Casa Velas (remember the Beach Club is at a nearby property). Also, please be advised that while the beach pool has a hot tub, this hot tub is lukewarm at best (as is common for many Mexico resorts). Spa and Salon facilities seemed great, but because of the limited opening hours, we only utilized the steam room briefly before our check-out. Also, you need an appointment, even just to use any of the amenities (e.g. the steam room). We considered golfing at the adjacent (on-property) golf course, but IMO the green fees were incredibly overpriced for the condition of the course. While we paid premium buck for this stay, we felt it was well worth it! We chose this over the St. Regis Punta Mita, because it was for the same price but All Inclusive vs Bed and Breakfast at the latter. The best rates that I could find for Feb/Mar 2024 were through Priceline. We greatly enjoyed our stay here, and I will most definitely return and recommend it to friends and family!

Casa Velas was a beautiful retreat of rest and relaxation. My husband and I wanted a week to escape and enjoy complete downtime which this resort delivered. Between the Tau Beach Club and the main resort, we found a variety of places to spend time enjoying the scenery, ocean and big blue sky. The dinners at Casa Velas were especially delightful. Each night had a theme and the food was exquisite. The service in Emiliano’s restaurant was the best we have ever experienced in Mexico. Edugar, Renaldo and the two Daniel’s made every evening a special culinary adventure with top service and kindness. Erik at Tau Beach Club delivered our daily fabulous tacos! Thank you to all of the staff for a wonderful week in Puerto Vallarta!! ???? Mary & Blaine.

Beautiful, tranquil, small, exquisite are words that come to mind when describing this all inclusive boutique resort. This was our seventh visit and it was wonderful to spend 24 nights within Casa Velas. With it’s unique charm and colourful guests which are like minded and well travelled we enjoyed every moment. Nestled within a golf course and an easy stroll to the Marina area and a short stroll or shuttle drive to Tau Beach Club you can experience many different aspects during your time at Casa Velas. You will find yourself immersed in a sense of a calm, non party atmosphere and be looked after by the incredible team members. We travel extensively and have yet to find another resort which is anything like Casa Velas! Thank you and we look forward to visiting again very soon! Onto the very special mentions! General Director Enrique, it was a pleasure to meet you and we are grateful for your diligence in maintaining Casa Velas’ unique charm and the incredible team of hard working people within it. It certainly is a diamond in the crown of the Velas Hotel properties! Front of House:: Miguel, front of house Manager who is very efficient, responsive and very gracious with guests. Sophia Front desk supervisor with a constant eye on the meaningful details and a beautiful demeanour. Denis a lovely new Concierge Ricardo with his efficiency. Sarahi Azeal very helpful. Alonzo Drivers:: Armando, always polite and informative. Edie, always eager to assist. Housekeeping:: Elvira & Ramona, our suite was kept impeccable by them and fresh towels, linens & toiletries were ample. Hardworking beautiful ladies. Ofelia always keeping the ground spotless, a very hardworking team member. Lobby bar:: Freddy, such a kind gentleman Jerry with his conscientious knowledge on a variety of positions he holds within the resort. You are an asset to the team! An incredible sommelier with extensive knowledge. Rodolfo, very helpful Oswaldo Emiliano’s Restaurant:: Chef Hugo, always creating, caring and delivering incredible gastronomic delights Assistant Chef Ernesto Assistant Chef Guillermo Captain Eduviges, a gentleman with eyes and ears everywhere that cares about you the guests and his dedicated team as well. Daniel, a wonderful man with time to share his expertise and fun to converse with. Rocia, a beautiful lady with many talents and who truly cares about the guest’s experiences. Jesus Fatima Alfredo Oscar Avalos Aqua Pool bar:: Ramon, such a hard working man. Ulises, superb service and always cheerful and checking on the guests requirements. Juan, an excellent addition to the Aqua Bar team. Tau beach club:: Captain Rigo a very hard working captain Chef Sandra, delicious culinary creations Chef Danielle Enrique with his wonderful welcoming demeanour Antonio, service with a smile always. Eric a hardworking young man eager to please and such a conscientious team member. Benny Santa Luna always keeping Tau clean and pristine Alejandro, room snack attendant, thank you for keeping us supplied with snacks during our stay. Sergio one of the incredible groundskeepers who looks after this beautiful resort. Very kind and helpful. You made such a difference to our poolside experience! Thank you!