Grand Park Royal Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1315 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Very nice resort

    Reviewed by ANDYB4980(Sanford, Florida) on Jun 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort just became a Royal Holiday resort last December and they did a great job updating the hotel. Small but cozy. Typical service we expect from Royal Holiday. Private setting and away from downtown, but easy to get back to city if desired. Private beach setting for the hotel. Great staff. We will be back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    My stay in Puerto Vallarta

    Reviewed by Zurich E() on Jun 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my mother stayed at the Grand Royal Park from 6/11-6/16. We enjoyed our stay very much. It was our first time in this beautiful city. The staff at the resort were very friendly from the check in to the checkout. Some staff we would like to mention are Mr. Gonzalo and Gerardo from the Italian restaurant. Also Dilan from the Sports Bar. Mr. Fernando from lobby bar. The view of the ocean from the resort rooms are beautiful. The rooms are very clean. The food is delicious. The drinks are good. The resort is a bit far from the center or town but on can easily take the taxi or bus like we did. We meet lots of friendly and kind guest during our stay. Work would definitely recommend and I would go back.

    Very Relaxing

    Reviewed by budc2016(McMinnville, Oregon) on Jun 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    All the rooms face the ocean and even though the front is on the main road, the room is very quiet. Except when you open the balcony door and listen to the waves. There are 3 restaurants on sight, besides the buffet which is open for all three meals. There is an Italian, Mexican and Seafood restaurants. All with excellent food, although a very limited menu. The hotel is very clean and meticulously maintained. Although nothing ever went wrong. The beach is easily accessed from the pool deck and there are two pools, one with swim up bar. The employees are extremely friendly, competent and for those of us who do not speak spanish, speak english very well. I do not understand the negative comments that I have read, but my wife and I had a very enjoyable stay.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Breathtaking and Impeccable

    Reviewed by Terry J(Atlanta, Georgia) on May 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First,you must decide if you will start or finish your vacation at this property. The property is located in the northern region up in the mountains. I would best describe it as breathtaking and impeccable. It has a modern chic design with well appointments through out from its rooms, various gathering spaces, pool,and private beach area. Every staff member that I engaged was courteous and professional. The hotel can cater families, couples, singles, and business professionals.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    STAY AWAY FROM THIS PLACE.

    Reviewed by inkap(LosAngeles) on May 25, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you are looking for a quiet place to RELAX, this is not it. The AC motor was loud at times so,loud that I had to leave the building, only to find there is really no place on the property to escape the low, then at times, loud hum of a motor. I heard it as I tried to sleep. I heard and felt THE VIBRATION OUT on my room patio, in the dining room on the pool deck. You just could not escape the obvious rumbling of some kind of motor. Staff was most unresponsive about our compliant and, in fact the staff made us feel very unwelcome. We were told the noise and vibration was from the AC motor and nothing could be done about it, There is no reason for such snobbery and negative attitude on the part of staff. General Mgr. if you are reading this, please get some customer service training for your staff. We have been to this hotel several times before the remodel, And came back because we liked it and found it tranquil, relaxing and beautiful. After the last experience , we will NOT be returning and we hope to do what we can to influence others to pick another place to stay a place where they can relax to the sound of the surf or children playing in the sand, not to the all intrusive AC motor. Such a shame. Travelers be warned...stay somewhere else along this lovely coastline but DO NOT STAY AT THE PARK ROYAL?

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX