Overview
Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Amenities
Pool & Beach
Ventanas Lounge Bar
Pools
Pool & Beach
Main Pool
Pool
Ventanas Restaurant
Ventanas Restaurant
The Grill Restaurant
The Grill Restaurant
Azia
Location
Reviews
Royal Hideaway Playacar - another great vacation
lcydylo (Baltimore, Maryland) on May 12, 2024
Just got back home from RH and I will admit the air conditioning issue needs to be addressed as quickly as possible. That said, even with the air conditioning problem, our week at RH was still amazing, relaxing and rejuvenating. This resort is absolutely beautiful and the beach, ocean and views are breathtaking. You will not find friendlier, harder- working staff anywhere that care about the work they do and the service they provide to all guests. We have been to RH many times and I can say the service gets better and better. The staff go above and beyond to provide excellent and prompt service to all guests to help ensure an enjoyable vacation. We enjoyed all the restaurants and understand they are working on developing new menus for the future, so looking forward to seeing some older dishes coming back, and new ideas being offered. We were told that the air chillers are in the process of being replaced. As a guest that has been there many, many times, I have confidence that the new general manager will have these new air chillers in place as quickly as possible. Please keep in mind the staff cannot fix air conditioning issues and have to take the brunt of all of these complaints which is unfair to them. Management needs to address this issue so that the staff aren’t constantly beat up for something they cannot control. We are scheduled to return in July and at the moment, we have no plans to cancel our next visit.
Don’t spend your money
Inspire62496603263 (Little Egg Harbor, New Jersey) on May 10, 2024
It’s been one horrible experience after another, the AC doesn’t work, complained 3 times about it because my wife is pregnant and all they do is lie about what’s wrong, one couple I meant had been here for a week before me and they complained and they said it’s been malfunctioning for the last 2 days, meanwhile it hasn’t worked the whole time they been here, I been here for 6 days and it still hasn’t been fixed, they did absolutely nothing to fix the situation, didn’t even offer me a fan or anything, I expressed my concerns about my pregnant wife and she needs to be able to escape the heat at some point in the day and they just don’t care, literally did nothing about it.They don’t clean the pool at all, it’s loaded with sand, meanwhile they spend time cleaning the decoration rover they have that you aren’t even allowed to go in, so they clean something you can’t use but don’t clean the stuff you can.there was food left in the hallway for 3 days from another guest on my floor, they walk around trying to sell massages from the spa, I had a $100 credit I received from Costco for booking with them, I was told I could use it for the spa for a massage, they had a promotion of getting a 80 month massage for the price of a 50 min, my wife signed me up for a massage, I went to my appointment and when it came to settle up I said I have $100 credit to use towards it and I get told I’m not allowed to use the credit towards the promotion price, so I should have a bill of $89, instead they are charging me $139, my wife specifically told the woman when booking she had a credit and was told we could use it, all they do is lie here to get your money, they don’t care about their customers at all. Everyday and every night I hear other customers complain about the AC and yet they have done nothing to fix it, it’s over 101 with humidity here and they don’t seem to care at all, they have signs posted by the pool that you are not allowed to save chairs, it’s first come first serve, meanwhile the hotel literally saves spots for a certain group of people, the rest of us don’t matter, they don’t clean up around the pool either, I saw the same like wedge sitting in the same spot for 3 days, it didn’t get picked up until I picked it up and threw it away, the food is beyond sub par, they only have one place to get breakfast and lunch from, and it’s the same stuff everyday, no variety at all, they also told my wife she had to cover up before she could come in for lunch, meanwhile I have seen at least 10 other females in there not covered up, I guess my wife doesn’t fit their ideal of what a woman should look like so she gets mis treated, she is pregnant for good sakes,she is already beyond hot and they force her to be even hotter by having to wear extra clothing, even though it’s said that it’s casual, some of the staff are very rude, my wife wanted coffee with cream, they poured her coffee and never brought her the cream, I had to get up and grab the cream myself for her, but yet they expect to be tipped when you leave,another morning she got a cup of coffee at the station they put out at 630, there was no milk, no cream, no nothing and they had 6 people sitting there waiting, my wife said can we have some milk or cream please, they laughed and turned around and started to use their phones instead of helping their customers, it’s just disgraceful for them to treat people that spend their hard earned money to come here, me and my wife haven’t been on vacation in 5 years because we were saving for our wedding, this is our honeymoon and it couldn’t have gone worse, they ask when you sign in if there is any special occasion and we told them it was our honeymoon, they did absolutely nothing for it, I might as well not even told them,there is supposed to be a concierge in every villa, meanwhile there isn’t, I haven’t had one in my villa the whole time I been here, if I need help I have to go searching for one, the restaurants are all beyond hot inside, makes you not even want to eat, even the lobby is beyond hot, I leave notes for the cleaning people To stock my refrigerator with certain things and to leave extra towels and tissues, they don’t do any of that, they just throw away my note and leave the bare minimum, in my 40 years on this earth and all the hotels I have stayed at, I never had these kind of issues, if I would complain about AC in another hotel they would have moved us immediately to a room that was working, but that’s right they can’t because the whole resort is broken, and they have done nothing to accommodate their customers or to fix it, instead they feed you lies about the condenser being purged for noise, meanwhile the condenser is beyond noisy, half the lights in my room don’t even work, the doors don’t work right so you have to slam them shut, so you end up waking up your neighbors with it, this has literally been the worse experience of my life and it’s supposed to be the most magical time being I’m on my honeymoon, the resort is beyond cheap with how they run there day to day operation and should be ashamed of their selves with how they conduct business, I met a couple that has been here at least once a year for the last 9 years, they said they have had nothing but problems the last few times they have come and they will never be coming back here again, I even met a couple from Texas that complained about how hot the rooms are, I’m from New Jersey where it was 53 when we left, Texas is extremely hot as well and even they couldn’t deal with it, they were miserable and couldn’t wait to leave, I’m not in that same boat, I’ll never come here ever again just like a lot of other customers won’t be, so do yourself a favor and book someplace else, there are resorts on each side of us and they seem to be having a lot more fun than we all are here, perhaps look into one of those instead, even the prices at the gift shop are outrageous, they charged $30 for a $2 float, they charged me $35 for aloe that cost $3, it’s an absolute rip off this place they smile in your face while laughing behind your back, it’s shameful, this place sucks!!!!
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