The Fairmont Royal York

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 239 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Meh

    Reviewed by whattinasees() on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I’ve stayed at the Fairmont in San Francisco so I kind of knew what to expect. Old Hollywood glamour, marble and opulence. The Fairmont Royal Oak provides this in its communal areas, the clockwork bar is nice as is the library bar. However, the rooms need updating as they are tired. The air on felt like it was from the 80’s! The worst part is the bathroom - awful! The shower pressure was horrendous, like an asthmatic blowing through a straw. The toilet was stuck next to the sink and bathtub so getting the toilet roll that was under the sink was an absolute pain, not to mention the bathroom mirror that had rust or god knows what on the side. Staff were friendly and accommodating. I had a little satchel of mouthwash I’d brought with me from the Park Royal on Tokyo, it was running out and the lovely lady from housekeeping must have noticed so she left me a cute little bottle of mouthwash for me - very sweet.

    Visiting my daughter

    Reviewed by tock24(Truro, United Kingdom) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Chose this hotel for its location - directly opposite Union Station with access to the GO train [handy for our day trips] and the subway - undergoing construction at the moment so a bit of a maze! Check in was seamless, and the elevators easy to find, smooth and fast! Our room was on the 10th floor with a window facing both the station and the CN tower - very noticeable with all its lights! Room was adequate, with all mod cons. Shower a bit dated, but endless hot water and a good pressure. Coffee making facilities were ample, and easy to use. Staff very polite, helpful and always with a smile! Concierge team very helpful and sorted out how to get to places, complete with maps. Nice touch was the turn down service complete with a couple of bottles of water and a card outlining the next days weather - all of which carried old photos of days of yore in the hotel! so nice we kept them as souvenirs! Didn't eat in any of the restaurants, but did have a few drinks at the bar. Service here was good, and prices reasonable. Would certainly return to this hotel even though it is more expensive than some of the other hotels in the area - you get what you pay for!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Classic historic Hotel

    Reviewed by Peter K(Escuminac, Canada) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here one night during a stop over. Beautiful Hotel and staff were friendly. Room was a little small but really nice. One touch that was special surprise was the 2 teddy bears and cookies that were placed in our room for my daughters while we were out. The pool is something out of a Victorian movie! There were renovations going on which caused me to get a little lost on entering but I had jet lag so I'm not surprised.Would love to stay here for a longer stay.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Fantastic stay!

    Reviewed by lolly233(Canberra, Australia) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had 4 nights here in August. We had a wonderful stay. The room was spacious with a sitting area and the accessible bathroom was easy to navigate. Special mention to Tracey Mossman who went above and beyond to help me with a special request. Tracey also provided us with some complimentary refreshments after we encountered some minor difficulties that were promptly attended to. Tracey is a real asset to your property. Thank you for help to make our stay really memorable! The property was clean, all the staff were attentive and the location in the heart of the city was really good! We had a ball here. Well done with many thanks.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Terrible

    Reviewed by Travel123456798() on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Unhelpful and rude. Nobody offered to help with the luggage, seeing me and my 4 years old struggling with luggage and stairs. Receptionist, again seeing me and luggages and a child, refused to check us in despite me providing him with my husband’s drivers license, my own drivers license and credit card used to make the reservation, insisting that my husband, who was finding a parking spot, has to be there. Interestingly, my uncle who was also traveling with us was never asked for a drivers license. Security only became important when they saw me and my 4 years old!

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