Loreto Bay Golf Resort & Spa at Baja

Worst customer service ever!! The fist day of my stay I reported that the mini fridge wasn’t working, the coffee maker was broken and a light bulb needed to be replaced. They did nothing about it until the second day after the 3rd time that I reported it. By the time my wife and I went to the pool, the cleaning service was done and the reported items were fixed by the time we came back to the room. When living out the room and trying to retrieve our personal belongings (money) from the safe, it “didn’t recognize my code, it was weird since it’s the same number as my PIN (unforgettable). I had to go to the front desk, they sent the maintenance guy to open the safe with a Master code. My wife and I were missing about $900 USD, a considerable amount since it was our second day in Loreto. Nobody was held accountable, the GM German promised me to show me the proof of the safe record (which they never had). They stated that only Managers of each department have access to the Master code but in this case any person has access (the maintenance guy) to the safe. Terrible experience, terrible management, only Paulina from front desk was empathetic and friendly about the situation.

Lovely golf course with super vistas of Sea of Cortez in background. Very picturesque and course was challenging. Good rates if you buy the weekly pass. $175 for unlimited play though you have to rent cart each time. $20. Its walkable. Both nines have their good points with seaside holes on both sides. Conditioning is okay so don't expect country club. Go to TPC Dizante Bay.

Tough call to recommend but Andres the manager made most of my issues better. First of all on check in Lizbeth was rude and spent most of the time telling me what I’m not entitled to with all inclusive and gave me a paper with the rules of all inclusive and what and when I can and can’t get to drink and eat. I mentioned Room service she said absolutely not. There is no communication to the staff, no one knew how the all inclusive worked and I kept being told I can’t have stuff that was on the list and over and over no one knew the all inclusive deal. I paid a lot for it and I had to fight for all of it. Once the Bartender knew what was going on Leopoldo took very good care of me. Again I dealt with Lizbeth and asked for her to break a 20 usd bill. The other lady was thinking about it and Lizbeth said NO! Rude and unprofessional! The bar meals were awesome! The breakfast was pretty bad but the lady making a fresh eggs was ok. The place is the nicest of any resort in the area by far. If they would just clean up the communication and unprofessional staff this place would rock. The place was very slow so I’m assuming that had something to do with the poor service and breakfast. They a big wedding and the sports bar was closed so I was very limited to meals and drink. They don’t serve alcohol in the morning so no mimosas with my lousy breakfast. No booze til noon! First time for that in Mexico. Again, overall it was nice just some very annoying issues with "all inclusive" and unprofessional staff. Thanks Andres for your concerns and please have a meeting on what is provided with all inclusive. I under no lobster or expensive booze but it really needs to be a lot easier for someone with all inclusive benefits. Oh, the ladies that clean rooms leave a envelope asking for tips.. hint hint? Really?

My son and I go to Loreto Bay Golf Resort in Nopolo outside of Loreto once a year after tax time for a little father son time. This trip, our fifth, my son brought a co-worker and a childhood friend. I contacted Esmeralda at reservations via email and gave her the 4 room numbers I would like to reserve for our three night stay. It so happens there was a large wedding going on that weekend (which was a lot of fun to watch), so we didn't get all my choices, but I don't think there are many bad rooms there. They all face the Sea of Cortez. Check in was a breeze. As requested, Esmeralda had prepared 4 separate invoices for us and happily price matched the price I found on Expedia. Before long we were sitting at the pool bar having a cold one. All of the staff at the bar/restaurant excelled at customer service. Leonardo became my afternoon margarita hook-up. Our rooms were cleaned nicely each day with two bottles of water provided in each room. The walk in shower was great with plenty of pressure. My room was steps from the beach with an excellent view of the golf course. The resort is very quiet and laid back. Everything shuts down around 10pm, and our party of four would end each day having a night cap by the beach relaxing in the cool breeze. I got a nice shoulder/neck massage one day for $35 for a half an hour. Really enjoyed that! My mornings started at the pool where after a quick swim, I would sit facing the beach and watch the pelicans dive for breakfast while I read the paper online, which brings me to a point I wish make in this review. Many things go on unnoticed at resorts that often travelers take for granted. These are done by employees who don't get mentioned in reviews, probably don't get thanked by the guests, and most likely don't get tips. One such person at this resort is Hipolito. I don't know what time in the morning he starts because I'm still asleep. But when I arrive at the pool for my morning routine he's there, emptying the garbage cans, picking up trash from the beach and pool area and straightening/returning all the beach and pool loungers to their proper location. Each morning the beach and pool areas are spotless and all the loungers are nicely organized. Thank you, Hipolito. I hope the resort rewards employees who are mentioned in a review because you deserve a bonus for your work. Our time was up so we checked out and headed to the airport. My golfing buddies flew home as they had to return to work and families. I didn't. I had changed my flight and returned to the resort for another four days in happiness. I would have stayed longer but I needed to get home for Mother's Day. In conclusion, I measure my happiness with a trip by how I feel when I write a review. My trip laundry is barely put away, and I wish I could fly back tomorrow. Each line of type creates images in my mind like a slide show, but I'll have to wait for awhile to return. Thanks Loreto Bay Resort. You're a nice change from the large all inclusive resorts I visit in Puerto Vallarta, and I can't wait until tax time to return so I'll see you in October as well!

The rooms are nice, however the service is abominable. The restaurants were not open when they were supposed to be, the wait staff not attentive, the front desk could not get laundry done, but said they could. They just don’t seem to care.