Loreto Bay Golf Resort & Spa at Baja

Very disappointed! This resort is Not an All Inclusive so you would think they have great customer service right? Wrong!! The room service is horrible when I tried to order food they would always try to say it's not available and tell you to order for example in the morning, I would call the next morning and they would say oh not today. 2 out of 5 times we ordered we did not receive our food. The other times it was almost 2 hr before we got our food. Out in the pool area there was no bartenders to bring drinks. We had to go order them and it would take 1 hr just to get a drink!! We went to buy beer and they told us we could have alcohol that was not bought from them. We had a small speaker and they told us we couldn't have music and made us turn it off. We explained the reason for us buying beer was due to ordering a drink and not getting it until an hr later.. All they said was that's the policy. No apologies or nothing.. And still didn't get our drinks! We were a total of 16 including kids and the resort was no near the capacity, in other words it was not busy whatsoever. There was a few couples and families here and there but not busy. Our rooms were never cleaned. The 2nd night a lady came at 8PM to ask if we wanted our room clean, like really at 8pm?! They only have one restaurant open for breakfast with one cook. Which is the person that does the omelets, so if you don't want omelets you still have to wait in line to be served the other buffet food. It takes 30-45 min. Once you get your food then you have to wait for them to bring you coffee and silverware for another 15-20 min! By this time your food is cold!?! It's just Ridiculous. The only nice about our stay was the beach, which is amazing.. The landscaping and the hotel through out is so dirty. FIRST AND LAST TIME that we will stay at this resort, Never Again!! Please don't spend your money here, especially if you want to enjoy your vacations and have a good time. It's so not worth it!! HORRIBLE CUSTOMER SERVICE HORRIBLE!!

We stayed 3 days at the hotel. Very good location, very nice beach. Free kayaks, good snorkeling. Rooms are old but clean. Breakfast was not good. This hotel has all to be a 5 star hotel but need a better management.

Pool and spa needs more maintence,the breakfast need to have more food chioces,overall rooms are pretty good and need to have signs where the elevators are located it ,pool and spa need more cleaning,staff very pleasant

Place is fine, nothing fancy. Jacuzzi was warm I wish it could have been hot. We asked several times to turn it up but it was not much more hotter. Service was a little inconsistency, but overall good.

Resort was quite empty, food was very limited, but there are excellent choices around town. Staff speaks limited English ( a bit of a surprise ) Our waiter Alfredo was very good. Back nine on golf course is spectacular, front a bit disappointing, because of construction, but overall good We would return