Grand Park Royal Puerto Vallarta

Spent the last week at this fantastic resort. The only issue is the sun reaches the pool/beach at about noon. The service though was the best. Miguel in the Mexican restaurant, Erik at the pool bar, and especially Angeles who waited on us was the phenomenal. Friendly, fast, and efficient. Food was awesome as well. We will go back

Our room stunk of sewer and no sunshine on the property until after 2 pm everyday . They sent a maintenance team in twice but it didn’t help . We spoke with other people staying in the resort and some were ok and some said their room smelled also . Finally 3 days before our trip was up they offered to move us but we stayed out of our rooms except to sleep . No where on the reviews do I see anyone complaining about the fun not reaching the resort until after 2 pm . We went for sunshine . The resort is south of Puerto Vallarta beside a hill so the sun can get into the area until late and then it was dark by 630 pm .

Booked less than 24 hours through last minute site. I've never none that before. Took an Uber to the hotel. Arrived at 2pm and they couldn't find my reservation but they were very accommodating and offered me a refreshing drink while waiting in the lobby lounge. Came over about 15 minutes later to explain no room as of yet but put on the plastic wrist band and directed me to the restaurants to eat. They upgraded me to an ocean view room on the 9th floor :-) My whole experience was amazing, the food was great, friendly staff that go above and beyond. There were wedding ceremonies that took place near the pool areas at night and topped off with fireworks right outside my window, which was cool. On my 2nd last day baby turtles hatched on the hotel beach!!!! Will definitely stay there again.

We stayed here first time in the end of November. Hotel is absolutely amazing. Everything is very very clean, food is absolutely delicious (HIGHLY recommend italian restaurant, absolutely amazing pasta carbonara!), drinks are great. Beach is beautiful (there were big waves during our stay but that was okay, still enjoyed our time on the beach and in the water). Water was warm. Room was cleaned every day to our expectations. One thing surprised me - we booked with expedia and we booked room with the "pool view". We were very surprised (in a good way) that we got beach/ocean view because ALL of the rooms got that. I read a lot of people complaining about noise from the waves. Yes, they are noisy. But if you don't like and enjoy that, just don't book hotel right on the beach lol. This kind of noise is very enjoyable. Room service was great, quick, and again, delicious food. Minibar got restocked daily, also got fresh towels daily. Common areas were cleaned all the time, never had a problem with dirty washroom or hallway or anything. All of the staff were very friendly and did above and beyond to make us happy. I have to mention a few people: Alan and Migel in Mexican restaurant - I made a joke, saying that I expected to order some tacos in mexican restaurant and there were none on the menu. They made us tacos even if they didn't have it on the menu! Served us with a smile. And a passion! Natalio - bartender in the bar by the lobby. Try his "surprise" drinks! Every single one was delicious. Natalio was super friendly and creative. Angeles - server on the beach. This lady was always on point with bringing us all the drinks we wanted, even a bit more than we needed haha! Gonzales in Italian restaurant. I have to say that I had the BEST dining experience in this restaurant. Server Gonzales was absolutely amazing, knowledgeable and helpful. I also asked him if he could call the Chef for me. I had to say thank you in person to the Chef. And also Alfredo, server in the International buffet. Always in a good mood, always helpful, when we finished meal, he always took empty plate right away, brought more coffee or drinks or anything we needed. Definitely highly recommend this hotel to anyone who wants a little bit of relax and some great time!

On the plus side, great location, friendly staff, super-clean, well-maintained and decent restaurants. Being a committed member for 4 years, I was expecting better welcome than a 15-minute late welcome drink in a plastic cup. The checking-in experience was a let down. We were treated with much more royalty at the (Non-Grand) Park Royal in Cancun than at this Grand Park Royal resort in Puerto Vallarta. Thanks to Gustavo (Hotel Manager) though - that guy runs a great business down there! Thanks for being a patient listener and a passionate worker!