Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12316 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Family Vacation

    Reviewed by Alexis N(New Brunswick, New Jersey) on Jan 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 4th all inclusive vacation and we felt the HR was the BEST ! We spent a week here in January as a family on the Heaven side of the resort. The resort itself can be confusing at first so make sure you familiarize yourself with where things are located. The staff is so helpful giving you a quick tour. The resort is unbelievably clean, the staff works to hard to make sure the lobby, pool area, rooms, etc are always spotless. Food: All the resorts are very good however we did have our favorites. The sushi bar in the heaven lobby is delicious. The Italian restaurant Ciao is delicious. The services is just as wonderful. Toro the steakhouse was another favorite, we actually splurged an ordered a bottle of wine to enjoy with our steak. I recommend you order the mac and cheese as it was amazing. The Brazilian rodizio restuarant on the Hacienda side was our favorite we actually went 2x ! Enrique, Hector, Alex + their team were AMAZING !!!!! We loved everything about the atmosphere and the staff made it such a fun and memorable experience. Room service was great and so quick. We would order coffee to our room every morning. Alcohol: They over Bud Light, Corona, & Corona Light as your beer choices in addition to higher end vodka, whiskey, rum, and tequila. The only frustrating part of this was the Heaven pool bar would run out of the bottle of Belvedure and the bartenders said we would have to wait until tomorrow for another bottle. The same was true for Kettle One. This was a bit frustrating.Don't waste your money on the cigars they sell in the Heaven Lobby. I spent $40 on one that was dried out and the manager who helped me open the case acted as if I was bothering him when I wanted to look at them. We will certainly be back ! You will not be disappointed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    It Rocks, literally

    Reviewed by Flyer09494340317(Pereira, Colombia) on Jan 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    People is very kind. Awesome facilities and lots of places around to visit. Very energetic re-creationists. My family had a great time. I don't doubt I going to come to visit Playa del Carmen at night.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Week in Paradise

    Reviewed by KathyV181(Carroll, Iowa) on Jan 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hard Rock in Riviera Maya will not disappoint. The staff goes above and beyond to meet your every need. We enjoyed all of the restaurants and the fun activities by the pool. Our room was very comfortable and the view from the balcony was beautiful. My husband and I would take a walk every day on the beach and through the resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Hard Rock Riviera Maya

    Reviewed by Voyage03365592264() on Jan 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great hotel. Service and staff were incredible. Love the party atmosphere they offer. We always have a great time. Sushi bar in the Heaven Bar was amazing as was La Petite Cochon, the French restaurant. The food was incredible!! A definite must to eat!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    TOO BIG! Not my kind of resort.

    Reviewed by sdog1122(Indianapolis, Indiana) on Jan 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I came for a work trip/conference. I was in Building 9 and it was SOOOO far from EVERYTHING. As a female staying alone, building 9 was not ideal. I didn't feel comfortable going to my room by myself at night. There were animals getting into room service people left in the halls. Halls were loud and echo-ey with kids and drunk people. Howling cats. The Hacidena lobby was easily a 10 minute walk once I figured out how to get to it. Never did find a way to get to it without 2 sets of stairs, which was fine until the day I left with all my luggage. The Heaven lobby was sooo far. Just to get to the adults only side of the resort was 15-20 min. Also, the beach is protected by a large reef. I personally like the waves so this was not ideal for me. However it did make for nice calm bays. There did seem to be a lot for kids to do. Wrecked Tangle/woodward area and a zip line by the kids pool into the ocean. Pizza was yummy at Pizzeto. However, they opened at 11 and I went at 11 and was told I had to wait 20 minutes because they didn't have dough. Once they had dough, it was quick. For personal travel, I wouldn't return. However I believe I will have to go back for work next year. The resort was HUGE with probably 20 restaurants. Its not my preferred type of resort. The BEST part of the resort was Heaven Bar. Specifically the bar in to the left with the fire place and pool tables. There is a specialty craft drink bar in there. The bar tenders are fun and the drinks are AH-MAZING!!! Oh and Hacienda lobby bar has Titos Vodka!!! Score!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-4

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