Hilton Playa del Carmen, an All-inclusive Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 19976 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    ***Under Construction***

    Reviewed by BarryDawson(Macungie, Pennsylvania) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Apparently Hilton just purchased this property formerly known as The Royal. The property itself is beautiful. It’s along the Riviera Maya so how can you go wrong, right? Well, in my honest opinion Hilton should have closed the resort for the amount of construction going on. Very loud jack-hammering during the day and a lot of the buildings were tarped off, along with some of the amenities being closed. We did not get any notification that this was going on ahead of time so it was a very unpleasant surprise. To be fair, they did their best to accommodate guests during construction. Very friendly service, great food, daily and nightly activities... but it just wasn’t enough to compensate for the construction happening around you. This will be a stunning resort when it’s finished. Until then, you might want to consider an alternative.

    CONSTRUCTION!!

    Reviewed by Flyer597338() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was our 5th trip to the ROYAL/HILTON. First let me say SERVICE and Staff were AMAZING! That being said... Wish they would have notified us that the Hotel was under MAJOR CONSTRUCTION! More than half. Some Restaurants and bars were close. It was a maze to get around. Lobby was completely shut down.. We planed this trip as we do every year and save our money throughout the year for a nice peace and quiet 10 days. Zero peace and quiet! Sun up to sun down was the constant noise of a jack hammer. Drowned out the music at the pool even! Just could have spent our hard earned money elsewhere if we would have known in advance!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-1

    Loved my stay

    Reviewed by Thalie1965(Montreal, Canada) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I spent a week at this resort, I have so many great memories, the staff was so caring and helpful. I am unable to sleep with A/C oddly it makes me sick, but I had a room on the street so I could not open my patio door to sleep. I was offered a room on the other side of the hotel that was perfect for me, I was so pleased. The hotel was very clean, the food and variety was fantastic. Service was always impeccable, the location of the hotel in the heart of town and steps to everything is fantastic. This was my first time not staying in Playacar so beach wise I was a little disappointed, but I still have nothing but great things to say about my stay. I would go back in a heartbeat and I would have no qualms about sending my friends.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Perfect Honeymoon!!

    Reviewed by Hailey M(Denver) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service at Hilton Playa del Carmen is UNBEATABLE! Staff were helpful, kind and welcoming. With a suite right on the beach (& a private pool!!) we celebrated our honeymoon in absolute paradise. Room service, bar service, on-site restaurants had our plates and glasses full for the entire ten day trip!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    STOP! Pay attention to the reviews concerning the construction, it's insane

    Reviewed by riley723() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I think a lot of the positive reviews are based on the service these people received from the attendants working there. The service was great and the people that work there are making the best of a terrible situation. At least 3/4s of the property is under construction. Multiple restaurants are closed. The spa is closed. The lobby is completely closed. There is a smell of sewage in certain areas. To cover it up they have placed the 'aroma' machines that are like large diffusers that expel a mist of cinnamon, which kind of mixes with the sewage smell. It's unpleasant. The noise during the day is insane, so they have cranked up music in an attempt to drown out the jack hammering. Getting from one place to another is also ridiculous, since they have so many areas under construction at the same time, they have large areas completely blocked off. So to get to the gym, you have to either walk through a restaurant or walk all the way to the beech, the toward the pier and back towards where the lobby used to be. We booked this trip at the first of the year, before the construction and we were never made aware that this was going on. In fact, this trip was more expensive than the prior times we'd been there and only a fraction of the property was open. This is the 4th time we've been there as we have a couples trip every 2 years or so with the same group and this place has kind of been the tradition. We will not be back. They did offer to move us to a resort in Cancun , but with 5 couples arriving at different times and different days, we just stuck it out, since the logistics would have been an additional pain. Besides, we didn't want to go to Cancun, otherwise we would have booked there to begin with. So if you have the option, do yourself a favor and really give some thought to staying elsewhere, this place is truly a disaster.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-4