Beaches Turks & Caicos

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13402 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    So disappointed in how Beaches has treated their loyal guests

    Reviewed by JessByrne727(Collegeville, Pennsylvania) on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    In 2018 my husband received a terminal diagnosis. At that time we hadn’t taken any real family vacations and were working 60 hour work weeks. We decided it was time to enjoy ourselves making memories and traveling as a family while his health allowed. We chose Beaches/Sandals on the recommendation of a friend and have been traveling approximately every 8-10 weeks, alternating between Beaches and Sandals resorts, always booking our next trip at the Loyalty and Travel office. When Covid hit, we had 3 trips paid in full and were looking forward to our second trip to Beaches Turks and Caicos in June. When the borders shut down, we happily rescheduled for august as the only option Beaches gave was to reschedule for travel within 12 months. In the meantime, my husband and I traveled to Antigua in June and Emerald Bay in July. August rolls around and again the resort would remain closed... not due to the pandemic, but an ongoing tax issue between Beaches and the TCI government. Again, my only option was to reschedule, so we rescheduled for re-opening day in October. Since TCI was open for tourism and we had already purchased airfare, made arrangements for Covid testing etc, we followed through with our vacation plans and stayed at another resort. Beaches had been promoting the October reopening on social media, sending emails promising room upgrades and went so far as to call us to ensure we knew the entry requirements for TCI. We had closed our business for the week, gave our employees paid time off, hired a dog sitter, notified the kids’ school of their absence, and paid over $600 for Covid testing. 4 days before our scheduled arrival, Beaches again decided to postpone the reopening. With all the preparations we had made for this trip, we again went to TCI and stayed at another resort. I called to ask about a refund and was told if I cancelled the booking I would lose the entire cost of the vacation as we were “in the penalty period”, but they’d be happy to reschedule us for next year since I’ve already got multiple vacations booked for this year. After much back and forth explaining that we are unable to make vacation plans too far in advance due to my husband’s medical status, beaches was not budging. At this point I just wanted our money back. They had been holding $9k for over a year and despite multiple sources confirming they have no intention on opening until spring, Beaches again claimed they’d surely reopen in November. They knew they wouldn’t be opening this resort, yet they continued to take new bookings and collect final payments. The TCI economy largely relies on Beaches (70% of the airline travel to TCI is attributable to this resort), and they’re using the pandemic as leverage to resolve their tax dispute with the government. So their employees, local businesses, and loyal guests are all being held hostage while Beaches plays hardball. They need to be transparent and honest with their reopening date, and offer refunds to guests who had planned to travel each time the resort was supposed to reopen. Other operators are being generous and flexible with their cancellation/refund policies at this time, and have given guests sufficient time to make other arrangements. Cancelling vacations less than a week before the scheduled reopening and refusing to refund guests doesn’t exactly instill confidence in the brand. In my business, if I take payment for a service I can’t provide, the ethical thing to do is offer a refund. I had emailed dozens of times with no response, but was finally able to speak to a Beaches supervisor, explained our situation, and after an hour of debate, promised a full refund within 8-10 days. In the meantime we went ahead with another non-refundable trip to Beaches Negril thanksgiving week, and for the first time ever, I did not book our next trip at the loyalty office. I explained to the representative at L&T that it’s been 8 weeks since we were promised a refund from our Beaches Turks And Caicos booking, and I had no intention of booking another trip with this company. Miraculously I got a notification from my credit card company as I was boarding our flight home that a refund was issued. So... despite having taken many vacations with Sandals/Beaches and made some wonderful memories with our family, after 11 trips over the last two years... I’m done. The resorts themselves, especially Turks and Caicos, are fantastic. The employees are exceptional. But corporate is awful and needs to get it together. The call center is woefully misinformed, gives incorrect information, and is unhelpful. The chat function is useless, the app is useless, emails go unanswered, the “contact us” feature on the website is a joke, and Beaches needs to update their outdated technology so customers can control their own bookings without having to call and wait on hold to speak to an uninformed call center rep. In the future I will only do business with companies that value their guests’ loyalty and whose values align with my own. Beaches clearly doesn’t care.

    Do not book here unless you are prepared to lose $1000s

    Reviewed by andone75(Toronto) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Like many others, we have been left sorely disappointed with Beaches customer services. We had a trip planned to Beaches Turks and Caicos for March 2020 that was cancelled as a result of the pandemic. Since that time there has been no communication other than hearing indirectly from our travel agent that a 12 month credit was being offered. We have not received any written correspondence to confirm this. My attempts at contacting the resort's customer service online have been ignored. Of course, even if a 12 month travel credit was the offer, that would be useless and well below industry standard. Covid-19 remains a very real issue and travel restrictions remain in place. The topper is that the resort has been closed for much of 2019 and remains closed today. Several announced re-opening dates have come and gone already. None of this was what we expected when we paid $15000 (airfare plus resort) for our trip. Unfortunately, the terrific reviews that Beaches Turks and Caicos had pre-pandemic have not carried over to its corporate response to these trying times.

    Individual ratings:

    Service

    Service-1

    DO NOT BOOK! THIEVES!

    Reviewed by jamiehutting() on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Others have already said what we are now living. Took $24,000 from us and are refusing to refund a single $1 of it due to fine print. I recorded the entire conversation (and told them I was recording it). Trying to decide now if we pursue legal again. Unethical is an understatement. Customer Service Supervisor (man named Bailey) was chucking at the situation. Unreal telling all our friends and family and doctor community about our experience. Just unbelievable....

    Do Not Book unless you want to lose your money

    Reviewed by noahn408() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have been to this place 4 times. Absolutely loved everything about it and have a reservation to return Dec 27 (made 2 years ago). Multi-family trip. As per Beaches requirements, paid in full on Sept 1. At the time the resort was scheduled to reopen in Oct. Mind you, this was not driven by Covid. the resorts opened in July I believe. Rather, Sandals and T&C island are in a dispute over tax. As the largest employer on the island, the company is using its leverage against the government by not reopening the resort, which has a dramatic impact on the island, tourism, taxes, etc. That's all fine and within their rights. What they are doing to their customers, however, is what makes them despicable and why I will never trust them again. A few days before reopening, they moved the reopening back to mid Nov. Only a few days before that date, they moved it back again to Dec 21. According to press reports, the company has already told the government that it does not plan to reopen until April but the company has refused to make that official and let customers out of their reservations.. So now think of the situation people are in. I have 2 families scheduled to travel their for Dec 27. What are we supposed to do? I can't book someplace else because if Beaches opens they wont let us cancel so I am not paying for 2 alternative trips. If they do close, they have been only announcing it a few days before the scheduled reopening so its too late to possible make other arrangements. Plus, we all know they aren't reopening at this point. And, when I spoke to one of the many unhelpful and useless customer service reps I was told they wont even promise at this point that they will refund the money even if they don't open - they may just tell us we will have a credit for some future trip. They are now putting in trip cancellation rights, but only for new bookings, not for those of us who booked a long time ago. And, even if they give it to you, it requires you to cancel 31 days out and they have been waiting until only a few days prior to reopening to delay each time. Remember, this is not due to Covid - this is a tax dispute that could have happened in any year. Be warned. This is who you are dealing with if you book with them. I am someone who loved this resort and spent a fortune there on multiple trips, and this is how we are treated.

    DO NOT BOOK A VACATION HERE OR ANY OF THEIR RESORTS

    Reviewed by joni r() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The resort is closed and they will not refund the money for the trip. Instead they want you to wait and pay any differences in cost even if you refuse. Everything you read on here is true. I booked my trip through American Airlines vacations and they will not refund my money for a trip I can not go on because their resort is closed. This is a lot of money for a vacation for the resort to tell you how it is going to work and what additional costs you will have to pay due to their resort not being open. They change the opening date monthly for the Turks & Caicos resort. I am not able to go any other time and want my money back. They cancel on you and then tell you how your vacation will be rescheduled. NO NO NO! We can not go any other time and will not pay additional fees. DO NOT BOOK A TRIP WITH ANY SANDALS OR BEACHES RESORTS! Things happen, but the way this resort handles their mistakes is unacceptable and will eventually lead them to go out of business. You can't do this to people.