Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8727 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Hotel!

    Reviewed by 847carynh(Columbus, Ohio) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time staying at the Hyatt Zilara Cancun, and we loved it, yet again! The staff is amazing, incredibly friendly, and so very helpful. The food is amazing at each restaurant, and the drinks are never-ending! The only, very slight, drawback, is that the pools don't connect. There are two pools that are connected under a bridge, but you cannot travel under the bridge (it's a low clearance and they have it blocked off). So the main pool has the infinity edge and the pool bar, but the pool on the other side of the bridge is where the party action occurs. So if you want to have fun at the party side, you have to either wait for pool staff (which are amazing!) or get out of the pool to get to the pool bar. But really, it is such a minor inconvenience that it's hardly worth noting. Also, you can get a ride to the Hyatt Ziva and eat at their restaurants still for all-inclusive. This was such a great trip and we will definitely be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    hyatt zilara trip

    Reviewed by docwoolf52(Las Cruces, New Mexico) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Super nice hotel, service great, beach beautiful, just a magnificent setting, pool exceptional as well as service, rooms very nice and clean, would definitely recommend this resort for a Cancun vacation, best i've been to in Cancun and I've been to 4 or 5

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Service ever

    Reviewed by Cindy B(Winona, Minnesota) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had planned to go back to Cancun because of the beautiful beach and the water color. Didn't know what hotel to pick. Researched for months on which to pick. Choose the Zilara because most of the reviews were excellent. We agree with them and will return again. Many people made our trip special there. David was one of the friendless staff we met. Great just to stop by and clean our sunglasses or chat for awhile. Roger at Maria Maria was a outstanding waiter, made our last night there extra special with a flaming dessert. Occupancy was not full because of COVID -19, which is too bad because the resort and weather was fabulous!!! All staff made an extra effort to give us the best service possible. Loved the margaritas, whether they were at the pool or in a restaurant, they were always great. Really enjoyed Pelicono's Restaurant outside. A recommendation from our waiter to have the Grouper blackened with garlic oil was so good we had it twice. Can't wait to return!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Zilara the magnificent!

    Reviewed by bmorgan2020(Wilmington, North Carolina) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent in every way. The Beach, the palapas, the towels, the pool, the pool bar, the pool furnishings. The restaurants, the variety of foods. The buidings, the art, the gardens. The spa! But most of all, the mood, the vibe, the staff. Especially, Uriel

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    my stay at Hyatt Zilara

    Reviewed by paulazraila() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff were superb, friendly and helpful. You can have beautiful surroundings but it is always the people that make the difference. Every member of the staff exceeded my expectations . The hotel was beautiful, the meals quality and the drinks quality alcohol.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5