The Westin Grand Cayman Seven Mile Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1180 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Spring Break Fun with Family

    Reviewed by Mcamerontx() on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Westin provided a wonderful backdrop for our Cayman Spring Break with the kids. Lots for everyone to do. Staff was friendly and welcoming from check in to pool service to the coffee shop. Pool food was very good for lunch and additional options for dinner on property were nice, but also the hotel is located walking distance to many other options. We loved the fact that there was onsite rentals of water sports and beach activities. As always, we do love the Westin amenities: great pillows, sheets and towels you can wrap around yourself.

    Another Great Stay

    Reviewed by UOtterTravel(Port Saint Lucie, Florida) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had our second stay at this property in late June/early July 2019, celebrating my husband's birthday. Like our first stay on property, it was great. I'm Titanium for Life in the Bonvoy program and appreciate that Candacy Toney sent me a welcome email prior to our arrival, as she did before our previous stay. I let her know of our anticipated arrival time and that we would be celebrating my husband's birthday while at the resort. I actually met Ms. Toney at check-in and she was very welcoming. We were upgraded to a beautiful ocean view room and a bottle of champagne and some birthday desserts were left in our room, along with a nicely handwritten card. The room had a coffee maker, mini-fridge, and a safe. Bedding was wonderful, and there were nice touches like oils to help you sleep better! We had breakfast each morning as one of my arrival perks. The continental breakfast was filling with eggs, pastries, and fruit. Staff brought tea and juice and kept the empty plates cleared. We enjoyed the Bonvoy reception in the afternoons that included wine offerings and some very tasty appetizers! One afternoon we played bingo by the pool while enjoying our wine and my husband won one of the games and won some drink vouchers. We had a small issue one evening and I just wanted to bring it to the attention of management and did not expect any compensation, but we were given some food and beverage credit certificates. We were sad to find out that Cayman lemonade was no longer one of the happy hour drinks. The beach is probably the best stretch on Seven Mile Beach. There are attendants who will get an umbrella and set it up for you at the chairs of your choice. There is a towel hut where you can get your towels, and get fresh ones during the day if needed. While there are many chairs on the beach it never felt crowded. There is beach service available for food and beverages. There is an activities desk where you can book tours and watersports, but we did not utilize their services. While at the resort, preparations were underway for their 4th of July celebration. There was someone carving a fabulous sand eagle! I think it would be helpful if the hotel provided a list of amenities that the daily resort fee covers, and it would be nice if the fee could be reduced or a little something extra be added for those of us at the Titanium for Life level. We had a rental car and had no trouble finding a parking spot when we returned to the resort after dinner each evening. There aren't a lot of restaurants near the hotel, but there area few across the street, as well as an operator who has snorkel trips to Stingray City. We are scheduled to stay at the resort in early May 2020, but I think that won't happen due to COVID19. We'll rebook to come another time as we love Grand Cayman and the property.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    A fantastic stay!

    Reviewed by Browncm6() on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time staying at the Westin for a corporate event, and this was another great stay. We had a smooth check in service and phenomenal service throughout our stay. The beach is beautiful and the chairs, towels, and water sports staff were fantastic. We used the stand up paddle board and the banana boat, and all were great. We did spa treatments and had a very relaxing time. The spa is smaller than some 4 and 5 star resorts, but the service was great. The relaxation room was nice, and I had a nice Swedish massage. The food was good as well. We had buffet service a few mornings for a corporate event. The buffet at the restaurant on site was nice as well. The beach food is actually the best, try the burger and you will not be disappointed. BUT I have to say that the absolute highlight was the last night's culinary treat. The Westin had their chef's present food from their native countries, and many people agreed that this was the best meal of the week. (Please keep this in the rotation, Westin staff.) We ate Jamaican, Asian, Sri Lankan, Indian, and Filipino foods. We also ate dumplings from some other delicious place (that I obviously forgot to write down.) All of these foods were SO yummy!! My table's personal faves were a tie between Jamaican and Asian. I stopped by and had a delightful conversation with Larkland and Aeon from the Jamaican station. Such lovely men with great stories to share. And their cooking? Fabulous!! I am not usually a rib person, but these fell right off the bone and were perfectly seasoned. I also spoke to the asian barbecue team of Marvin, JC, and Ronald--what a delight!! Their meat and coconut dough was incredible! We all loved it! The other chefs were all great as well and the crowd definitely agreed that this should continue. We thoroughly enjoyed the staff, accommodations, food, and beach at this resort. I would come back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great property with very friendly staff

    Reviewed by Mlypeach(Acme, Pennsylvania) on Mar 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from 6 nights at the resort and truly cannot understand any negative reviews. We only experienced very friendly and helpful staff from check- in to housekeeping, restaurant staff and beach ambassadors. Never passed a single employee that did not speak to us in a very friendly manor. As titanium bonvoy member they went above and beyond. Breakfast buffet was very good with lots of options and we had great lunch at Tortuga. No issues getting chairs at beach and did not feel like we were on top of others like what we saw at some of the other resorts. Great location on seven mile for walking the beach and to other restaurants nearby. Lots of daily activities if you want to participate- yoga on the beach each morning. Would definitely return to this property if back in Grand Cayman!

    Not worth the cost

    Reviewed by 563suzette(clarendon hills, United States) on Mar 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We do ent 3 days for our anniversary. The grounds were beautiful our room stunning, ( just an Fyi bathroom provide little privacy with partial door on bathroom). Food so bad, waiters can’t speak English so at EVERY meal we were brought things that we had not ordered. It was very wasteful and inedible. When we wanted to leave for the airport they wouldn’t call a cab for us and they told us we would have to carry our own luggage to the end of the property at least a 1/2 mile and call our own cab. We HAD to use their transportation which was $120 as opposed to cab $60. No option! Hotel emailed, following trip, a survey That I filled out about these things. They responded saying since I didn’t complain at hotel there was nothing they could do. My husband and I complained to restaurant managers and front desk manager. I guess they neglected to document that. Don’t waste your money. Four seasons is so much nicer