Iberostar Grand Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8218 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    5 Star Vacat5ion

    Reviewed by michigan2021() on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The employees at the Iberostar Grand Rose Hall were the best. From hotel, pool and entertainment every one was friendly, professional and glad to make your vacation unforgettablel. The vacation could not have been better.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing!

    Reviewed by LFAMBAM(Medway, Massachusetts) on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 5 nights at the Grand and had an amazing time. Our butler Taneil arranged a lovely anniversary surprise for us that was not expected. He also helped us with an injury (not the resorts fault) during our stay. Quick response (he literally ran Hahha). The restaurants and staff were always pleasant and went above and beyond to ensure we felt safe and welcomed. Hand sanitizer stations all over the resort. They also did temp checks and practiced social distance while we stayed. Even with Covid restrictions the Grand ensured entertainment was available for their guest. The piano bar at night before dinner was so lovely with jazz some nights and soft music other nights. They also had games by the pool during the day to make the stay mor enjoyable. I suggest you give the games a try. We also had a couples massage while we stayed. Mitzie and Juliet thank you so much for the best massage ever. So worth it! Lastly Lisa, Smiley and Chocolate thank you for always making us laugh and your contagious joy. We will definitely come back. ???

    april 2021

    Reviewed by mehgs429() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    we felt safe traveling with the covid testing, travel authorizations, etc to get into jamaica. then the weekend we were there the resort let in tons of locals, who were not tested. highly disappointed!! also were warned by staff members many locals were from kingston and to hide our valuable while at the pools. really put a damper on our trip such a bad decision from a supposedly 5 star resort.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Second time

    Reviewed by Donnaalv(New York City, New York) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I came back this year with my mom to give her a birthday treat and she was blown away by the service this is the reason I came back . The food hospitality drinks which is not watered down is what we loved the most. I encourage everyone to get an ocean view we had perfect weather last week I don’t remember a drop of rainfall. We can remember some very helpful peoples Felicia was very professional our butler Martin made my mom very delighted. The entertainment at this place was wonderful even the protocols were impressive. We tipped all our servers and bed room attendants . So please support the people when you can in tips they don’t receive unemployment benefits or stimulus it’s work or no food . Lastly we cannot forget our drivers from Top choice Jamaica tours they were on time smart and extremely pleasant service. If they had charged us more we would not mind because we loved how they took care of us and even brought us to shopping and gave us a Montego Bay tour . We loved every minute of our vacation and truly sad ?? to be coming home. They say you get what you pay for and the grand is well worth it.

    Will definitely be returning!!

    Reviewed by 382jermaineg() on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my first time visiting and I must say I will definitely be returning.... So sad I had to leave. My husband and I visited for my birthday and the team really took care of us and made the trip a memorable experience I soon will not forget. Every detail was well thought out... From the Happy Birthday sash across our door to the HBD made from petals in my bubble bath that was prepared while I was at dinner. The staff was really friendly and pleasant... Honorable mentions are Lenroy and Brianna... I definitely will be back and will bring friends... I've already started telling people they HAVE to visit... Should get a free night.. Lol... Thanks IBEROSTAR for a perfect birthday getaway!!!