Casa Velas Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1940 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    It's like you are family

    Reviewed by megro123(Denver, Colorado) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Of all the Velas resorts in the area, this one is my favorite. It feels like you are staying at the loveliest hacienda, with all the amenities you could need. The rooms are spacious and spotless (although they could do with more space to hang clothes). The pool is gorgeous. The gym is great, as is the spa. This resort is not at the beach, but a shuttle awaits to take you on the 3 minute drive to Tau, their private beach club. The beach club has either pool seating or beach seating, both comfortable. The staff is gracious and attentive. My most favorite thing about this resort however is the way that everyone there makes you feel like you are family. Everyone knows your name. The wait staff know what food you like. The head chef, Isaac, even made us a special "Chef's Dinner" - just for us! We were on the all-inclusive plan, and every meal and every drink was fantastic. Because it just re-opened after a COVID-driven shut-down, there were not as many people there as usual, but for us, it made it even more personal and special. However, I have no doubt that once everyone starts traveling again, this jewel of of place will quickly fill back up. If you have the chance to go now, grab it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Paradise

    Reviewed by Lia K(Ajijic, Mexico) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I have been coming to Casa Velas at least once a year, usually twice a year for the past seven years. We love the serenity, beautiful property, luxurious rooms , outstanding chef, beautiful spa and excellent value as an adults only all inclusive. That being said, the most important asset this property has is it’s staff. Everyone is so kind and helpful; starting with their excellent general manager who we have gotten to know over the years, and the fantastic concierge service. Everyone is so attentive from the valet to the wait staff. While it is not on the beach, the property is not far from the beach and they have a beautiful beach club with complimentary shuttle service. This is our home away from home. If you are looking for a romantic getaway with beautiful service and excellent food, this is for you. Muchas Gracias to everyone at Casa Velas. We are already planning our next visit.

    5 stars is not enough

    Reviewed by Tourist702052() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family enjoyed a memorable 7 day experience at this all inclusive resort. It was the first time we stayed at an all inclusive resort and I am afraid that any future resort will have to step up their game to meet the high bar that this resort set. The staff took extra precautions at every turn to insure health and safety of guests during these pandemic times. We were able to schedule our required Covid-19 antigen test for returning to the states right there on site. The grounds were beautiful with well maintained pools, a developing botanical garden with identified species, lovely koi ponds with turtles, and a serene water lily pond straight out of a Monet painting. Very peaceful throughout our entire stay. Coming from the Pacific NW we loved the shade that the poolside cabanas offered during the afternoon heat. Each of the 3 restaurants provided us with a healthy variety of choices and a dining experience that was top notch. The staff at the restaurants were very accommodating and attentive. We were sorry to have to say good bye to them on our final day. The gym was well equiped and wiped down regularly. The housekeepers refreshed our units daily - extremely comfortable beds with comforters. My husband and son played golf, loosing a few balls to water hazards they stayed clear of due to crocodile sitings. The concierge service provided recommendations for scuba diving and helped with requests for another outing we took in the area. The nightly sunsets at the Tau restaurant were memorable. We will return.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    The best experience ever!

    Reviewed by azamk212() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently celebrated my wedding on April 3rd. We bought 30 guests with us, and we all stayed at Casa Velas for 3-4 days. Every guest mentioned that the customer service was 5 star, and every member of the staff were accommodating and amazing. The food and drink were outstanding for an all inclusive resort. We had our actual wedding at Tau Beach, which is affilliated with Casa Velas. The venue was stunning and the staff at Tau were amazing as well. Geraldine is the GM at Casa Velas and she was always available to answer any questions from me or my quests. Anna was our wedding coordinator, and she made our wedding the best event ever. Every single guest told me they would come back, and a couple of them, plan to have their wedding at Casa Velas after they saw how smooth it went. Simply the best experience I have ever had with a resort, and I do travel a lot domestically and internationally.

    Truly superb experience

    Reviewed by Kirianas123(Dallas, Texas) on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very pleased to have spent 4 nights at this lovely resort. Although its all inclusive, it does not feel like a mass produced torist factory other all inclusive resorts feel like. It has a charm of a 5 start property, which is really is. The grounds are gorgeous and the landscaping is amazing. The rooms, albeit not the most modern, present a true luxury and very comfortable surroundings. The food and beverage service and quality is outstanding. We enjoyed both the Emiliano's restaurant and the Tau Beach Club. Both are fantastic for food and service, but we had a slight preference to the Tau Club atmosphere mostly because it was right by the water. If we did have one comment around potential gaps, its about the private plunge pools that some nicer suites have. The pools are quite shallow at around 2 - 2.5 feet depth and do not have heaters, so the water didnt get warm during our stay (admittedly, its February), and the pool depth didn't provide for a true pool experience, rather than more of a large jacuzzi that was lacking a heater. But thats nothing the property can do anything about without large capital investment. What really shined through are the people at this property. Truly welcoming, nothing is too much trouble, very polished hospitality professionals. Their GM Geraldine could not have been nicer and recommended a very good restaurant in town for our special occasion. Their Guest Relations Manager Nabila was very kind and provided terrific service and warm welcome throughout our stay. We think this is the best property in Puerto Vallarta immediate area if you are looking for excellent service and overall high end experience. We will be back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5