Crown Paradise Club Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 13091 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not sure if I'll come back

    Reviewed by StephieJeanB() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    In light of the pandemic, the resort was fantastic. Understandable the buffet was limited and restaurants were not fully open. Staff was wonderful. Alexis and Geronimo at the buffet were above and beyond. Homar was an awesome bartender at the adult pool, 150% for him. It's not the resorts fault, but multiple people brought their speakers to the pool bar and instead of being able to relax, you hear 3 separate speakers blasting completely different music at once. Also, parents bringing their obviously underage kids into the adult pool. One of the reasons we came here was for the adults areas, and that rule seems to be loosely enforced sometimes. The staff, rooms, cleanliness etc all 5 stars, however when I go to a resort that advertises Adult I expect that part to actually happen. Maybe not allow guest to place their speakers on the pool bar and play music loud enough to drown out the hotel system, and the people next to them that are also trying to drown out the hotel system?

    My Awesome trip!

    Reviewed by tukerc(Philadelphia, Pennsylvania) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wowwww guys your are so amazing at this place. Thank you for your help at the reception Liliana, your are really pleasant and helpful. I had some delicious foods at the Wayne’s Boots restaurant, and thank you Jose for helping me to choose my foods, your services were excellent. Héctor and Alexis you were really fast, good job and thank you for helping me doing breakfast at the Palapa. Thank you guys for helping my lady to setup my birthday party at the Los Gallos, your tamarindo margarita drink was delicious. Thank you Hugo and Jesus for the quick checkout, that was really helpful. I’m planning to coming back at the end of the month because of your wonderful services guys! See you soon :)

    Paradise trip

    Reviewed by ximenadlao() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a wonderful time, the check in was so smooth and tech Liliana really help us with the new app and having the key on your phone it’s something else, she’s amazing. We had so much fun at Wayne boots the service of Jose made our dinner even better and the food is really good. The services of Hector and Alexis at palapa were amazing and we enjoyed the delightful drinks that Homar made for us. At the end, I will say a big thanks to Hugo for the quick check out. Without him, I believe we’ll lose our flight. Thanks again for your help :) ! OMG I can’t forget JESUS. He helped us to carry my suitcases at the car and he was really pleasant. Thank you guys for your awesome ?? services and I can’t wait to visit you again! ??

    Great COVID19 Safety

    Reviewed by cndgonzalez() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Never seen a hotel (Crown Paradise Cancun) take such excellent measures for safety during this COVID19 pandemic. I traveled a lot 4 x per year at minimum. The Crown Paradise Cancun went all out on safety From! From hand and shoe sanitizers to social distancing marks throughout resort to every staff member wearing a mask to buffets and food service only being handled by staff . Bravo!

    Amazing Staff! Treat You like Family!

    Reviewed by Areizaga(La Grange Park, Illinois) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have stayed at this Resort 5 times since 2008. The customer service is what brings me back. They have made nice updates in the past 7 yrs. I've stayed at Hard Rock &Paradisus but not worth the upcharge. Customer service from management to waiters to animation team. The Crown Paradise beats them both in that area. I preferred the buffet food and Sea food restaurants the most. Quality of food is OK. Drinks are good. Rooms are spacious and clean. We finally decided to become members and thank God I did! I missed my flights and they hooked us up immediately with a member's room.