Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7647 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent All-Around Resort

    Reviewed by mistermarietta(Marietta, Georgia) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second stay at Hyatt Zilara Cancun. Our first stay (3 years prior) was so enjoyable and memorable that we knew we’d return again soon. Our 2nd stay was no less enjoyable and memorable. The resort is large and positioned on a beautiful, clean section of beach along the Cancun hotel zone. Facilities are kept exceptionally clean. Our room was serviced at least twice per day which was very nice. The resort has solid overall food options for an all-inclusive. As with any all-inclusive we’ve stayed at, there are always some average options and some well above average options. Just takes a little time to figure out what food best suits you, and the variety of options here should please most folks. Amenities are top notch. A beautiful new spa (which we didn’t use this time), a gym with an infinity pool with stunning sunset views each evening, a sports bar with snacks and games like pool, darts, ping pong, and foosball, and a hip cafe with great coffee, desserts, smoothies, ice cream and shakes. The staff here are exceptionally friendly, professional, and helpful. There are many covered pool and beach cabanas available which make sunning and swimming much more enjoyable. Just grab one early in the morning as they’re highly sought after. A truly well-rounded resort experience. We’ll be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Fantastic Stay

    Reviewed by Stay57527933076(Long Island, New York) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'd highly recommend a stay at the Hyatt Zilara in Cancun. From the moment you are greeted at the door you are made to feel welcome. I'd recommend getting a massage, the spa was wonderful. The pool was immaculate, go down early to get good seats. The cabanas were perfect for staying out of the sun and having a home base. The foam party was really fun. Excellent service!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Best vacation ever

    Reviewed by NorthStar40706032789(Annapolis, Maryland) on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hyatt Zilara is the ultimate best place to visit. Great food, great service. I will recommend this resort. I felt like I was a celebrity, and the entire staff treated me as if I was. The resort was very clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Hyatt Zilara Cancun

    Reviewed by Cindy F() on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had an awesome time, the staff was wonderful. Especially Angelique in charge of activities and Gabriel a waiter in the main bar. Also Mateo a waiter in Maria Marie's. All of the staff made us feel at home. I would definitely go back.

    Everything You Need in One Place

    Reviewed by Carlsport(La Crescenta, California) on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed our stay at the Hyatt Zilara. The room was well appointed and the staff was quite helpful. Staff will accept tips and are appreciative of receiving one, but they don't linger expecting a tip and the service seemed good either way. Really enjoyed the Spa, especially the Water Journey - a must try, particularly if you kept sunburned on the beach or at the pool (oops!). The food was pretty good overall. Maria Marie was particularly good, as was the breakfast buffet at Spice. Pelicanos food is fairly good, but the views are amazing! The dinner buffet at Spice was underwhelming. The pool was a little too "fraternity" like for our tastes (mid-40's), but depending on your tastes it may work great for you. They do schedule a lot of activities, both at the pool and in other areas of the resort. We enjoyed the tequila and wine tasting events, as well as the Cirque de Soliel-like show one night. Angel at check in was great, as was Christian at Pelicanos and the whole staff at the spa!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

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