Hyatt Zilara Cancun

This was our second stay at Hyatt Zilara Cancun. Our first stay (3 years prior) was so enjoyable and memorable that we knew we’d return again soon. Our 2nd stay was no less enjoyable and memorable. The resort is large and positioned on a beautiful, clean section of beach along the Cancun hotel zone. Facilities are kept exceptionally clean. Our room was serviced at least twice per day which was very nice. The resort has solid overall food options for an all-inclusive. As with any all-inclusive we’ve stayed at, there are always some average options and some well above average options. Just takes a little time to figure out what food best suits you, and the variety of options here should please most folks. Amenities are top notch. A beautiful new spa (which we didn’t use this time), a gym with an infinity pool with stunning sunset views each evening, a sports bar with snacks and games like pool, darts, ping pong, and foosball, and a hip cafe with great coffee, desserts, smoothies, ice cream and shakes. The staff here are exceptionally friendly, professional, and helpful. There are many covered pool and beach cabanas available which make sunning and swimming much more enjoyable. Just grab one early in the morning as they’re highly sought after. A truly well-rounded resort experience. We’ll be back.

I'd highly recommend a stay at the Hyatt Zilara in Cancun. From the moment you are greeted at the door you are made to feel welcome. I'd recommend getting a massage, the spa was wonderful. The pool was immaculate, go down early to get good seats. The cabanas were perfect for staying out of the sun and having a home base. The foam party was really fun. Excellent service!

Hyatt Zilara is the ultimate best place to visit. Great food, great service. I will recommend this resort. I felt like I was a celebrity, and the entire staff treated me as if I was. The resort was very clean.

Had an awesome time, the staff was wonderful. Especially Angelique in charge of activities and Gabriel a waiter in the main bar. Also Mateo a waiter in Maria Marie's. All of the staff made us feel at home. I would definitely go back.

We really enjoyed our stay at the Hyatt Zilara. The room was well appointed and the staff was quite helpful. Staff will accept tips and are appreciative of receiving one, but they don't linger expecting a tip and the service seemed good either way. Really enjoyed the Spa, especially the Water Journey - a must try, particularly if you kept sunburned on the beach or at the pool (oops!). The food was pretty good overall. Maria Marie was particularly good, as was the breakfast buffet at Spice. Pelicanos food is fairly good, but the views are amazing! The dinner buffet at Spice was underwhelming. The pool was a little too "fraternity" like for our tastes (mid-40's), but depending on your tastes it may work great for you. They do schedule a lot of activities, both at the pool and in other areas of the resort. We enjoyed the tequila and wine tasting events, as well as the Cirque de Soliel-like show one night. Angel at check in was great, as was Christian at Pelicanos and the whole staff at the spa!