Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9385 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Looking forward to a return visit

    Reviewed by saras1379() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I went with 2 friends and we enjoyed the sunrise yoga with Maritha along with days of laying in the sun and being brought our favorite drinks by Ivan and Isai. We were blown away by our Mayan massage appointments at the Zen spa: Aurelius was a great host upon entry and we went an hour before our appointments to be treated by Rosie with cool washcloths in the sauna and facial hydration, then enjoyed our 80 minute massages with Aurora, Veronica, and Theresa who were accommodating and some of the best we've ever received. We would recommend all of the restaurants, but were treated exceptionally well by Mateo at Maria Marie. My girlfriends and I are already planning a return trip.

    All around fabulous

    Reviewed by mrdanemanderson() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exactly what you would expect at a Hyatt: friendly, helpful staff, clean and well kept facilities, an all around great value, especially in Cancun. Highly recommend for couples and people looking for an all inclusive resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The Royal Treatment as always

    Reviewed by papi780(Washington DC, District of Columbia) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The now Hyatt Zilara (was Royal ) has done a nice job maintaining the 5 star level of service we are come to expect. The food options were great as always....and the pool scene is awesome. We have . we have been visiting since 2009 and will be back soon

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Amazing Service!

    Reviewed by LorenaRM(Denver, Colorado) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been going to this resort for 12 years. The resort is beautiful, the food is amazing but the main reason we go back year after year is because of the amazing staff!!!! Shout out to Ivan Rivera, David Cabrera, Ligia Camarena, Rigoberto, Gina (bell girl) to name a few.

    Stay away!!!

    Reviewed by 827chanels() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If I could give 0/5 I would. The place was trash. Terrible beds and pillows. Overpriced for nothing. Stopped serving alcohol at 11pm and everything was over or closed down by that time too “cause of covid” while other resorts partied till 3am (my sister stayed at the Grand Moon Palace). It was a ghost town. Food was not good. I would not recommend or go back.