TripAdvisor Traveler Rating

We have been owners since before this resort was built; buying in 2002. We have two weeks at the South property and one week at the North. We come frequently and it is our home-away-from-home! Every aspect of our stay here was above and beyond. We respectfully canceled our trip for Oct of '23, only to very much look forward to returning. We were more than thrilled to return and we must say, we were greeted and genuinely welcomed back by every staff member we came across. Half of our family stayed at the South, the other half at the North. Service was prompt, calls were answered or returned immediately and the resort was well-maintained and kept looking spiffy. Without going on and on, the purpose of this review is to give credit where credit is due... Many of the staff members deserve an extra shout-out for their friendly and loving service: Xavier at the Front Desk, Keanu at South Valet, Nick the Bartender at Auntie's, Shielo my breakfast server at Auntie's and Salome at the Front Desk. My only regret is that I did my best to gather all the names but undoubtedly missed many names. I want to say to all the employees: you made our vacation. We didn't even leave the resort and why do we need to? Everything is right there. All twelve of our family members can only imagine the hardship that everyone has gone through. A big mahalo nui loa to everyone for being kind, welcoming and for working so hard. We are grateful...

Been staying here for a very long time with my family. Recently had a child and my wife called to see what amenities offered for kids. We were told swim diapers were available and no need to pack them. Well when we got here it doesn’t seem to be the case. Spoke with 5 people now and no one seems to know about them or where to get them. We did speak to someone yesterday at the concierge and they didn’t know about them but she tried to find out. She confirmed they did have them but they don’t hand them out past a certain time. We were told to just go to the huts by the pool in the morning. Tried that and they still said they didn’t have those. Went back to the concierge and the two gentlemen there didn’t know what a swim diaper was. They didn’t seem like they wanted to help or solve the problem. It’s not the biggest deal in the world, but I have swim diapers at home and would have just packed them if we were told they didn’t have them. Now I have to get into a car and drive to the store and buy some, and my kid can’t get in the water until them. Pretty disappointed how unorganized the staff is.

The Wetin vacation club is a terrible operation. I had to cancel due to Covid and couldn't reschedule due to family illness--nw they won't let me have my $698 deposit back nor will they let me reschedule. As a loyal Marriott Bonvoy member, I'm shocked at how little they seem to care about their most valuable customers--losing my loyalty for the price of a $698 refund or credit.

We come every year since 2018 and used to love it. There are 3 Westin Resorts and Nanea used to be the best. But mgt decided to take the pool chair cushions away. You literally get a pain in your ass after an hour. Do yourself and your ass a favor and book with the other Westin properties (called North and South), better pools and the chairs have cushions so you can enjoy yourself.

Awesome location- lovely resort - great pools and hot tubs. Rooms are spacious- great views of the ocean. Plenty of space to layout. Beautiful sunsets. Lots of snorkeling right on the beach. Overall great place to stay. We will be back. Loved everything about it.