Cozumel Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4621 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    You gotta go here!!

    Reviewed by yvonnedunphy(Toronto, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great place!! Can’t say enough good things about this property. Super friendly staff, clean, nice rooms and great food. I couldn’t name a staff that wasn’t great to us during our stay some names I remember fondly, Juanjo, Nelson, Carlos, Emmanuel, Alejandro, Samantha and Lourdes. Highly recommend this place.

    We hope to visit again!

    Reviewed by blueruby14(Toronto, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time and loved that this was a smaller resort (175 rooms). The resort and rooms were always very clean, and the service was great. Special thanks to awesome activities staff Charley, Juanjo and Leslie, and other staff/servers Darvin, Martha, Rocia & Lordes. Food was the best of any resort I've been to, and a few of the night shows were very good too. The resort credit was nice, but the prices are marked up so high that spa/special dinner services only save you about 50% of what you would pay at similar places back home. Be aware that this resort doesn't have a beach but a sandy terrace with steps into the ocean. We had 2 days of high winds where access to the ocean was forbidden, so take advantage of any scuba/snorkel trips at your 1st chance. Be sure check out the downtown area. The island is very safe so we had no issues with leaving the resort, even after dark. I would definitely recommend to rent a vehicle for a day to drive around the island, see the ecological park at the South End, and some of the beaches on the East side. The car rental on the resort is pricey (about $200 US after insurance), so you might find it cheaper elsewhere. If you do leave the resort for the day, stock up on snacks at the grocery store across the street! Our only issue was that our 2pm snorkel trip was cancelled (due to high winds) with only 1 hour notice. Since this was in the middle of the day, this short notice ruined any alternative day plans we could have made.

    Great Vacation/Business Trip

    Reviewed by pmillion(Saint Paul, Minnesota) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The time spent at Cozumel Palace was wonderful! The entire staff were nicest people I have ever met. I would highly recommend this all inclusive property to anyone going to Cozumel. Calm, Safe, Clean and Enjoyable.

    Never Disappointed with The Palace

    Reviewed by lschauer61(Wrightsville Beach, North Carolina) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can say without a doubt that the service my family and i receive is always the best. I have stayed here since the property became a Palace Resort. This trip, however I traveled with my young grandchildren-5 of them, ages 16 month to 10 years old. The staff here could teach a thing or two to American hotels about hospitality when it comes to young families. We were always greeted warmly when we came into the restaurant to dine and they were sure to have the tables quickly arranged with highchairs. The cleaning staff went above and beyond every day when they cleaned the rooms. Paying extra attention where needed and taking care of any accidents that might happen. The entire trip was made easier on my adult children (their parents) with all the extra attention and not grumbling or dirty looks. Thank you again Cozumel Palace for a wonderful stay. I'll be back in November.

    Our 3rd stay and another 5 stars!

    Reviewed by jeffreycZ1555WJ(Kingston, Canada) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I just returned from 7 days at the Cozumel Palace. This is our third time staying here and once again, this resort exceeded our expectations. From the moment that we were dropped off to coming home - we were greeted with smiles and positive energy by the staff. The service and food is phenomenal and at the same time you are surrounded by outstanding views. The service is alway on point and this because of the staff. The entertainment staff are always there to make the days lounging around the pool entertaining. A huge shout out to Charlie, Juan Ho, Leslie and Rodrigo - Thank you for all you do on a daily basis. Your energy and enthusiasm definitely does not go unnoticed. The Breakfast staff, especially Filli. By the second day, Filli remembered out drinks orders for breakfast and before I knew it, my latte was in front of me and cranberry juices filled. Lunch staff are always a pleasure - Emmanuel, Darwin and Luis Angel, keep doing what you are doing cause you do it so well. And your trip not complete if you do not get a hug and smile from Martha. Martha’s hugs are the BEST and her enthusiasm is contagious. The only downside to the resort that I could possibly comment on is the resorts credits. The resorts credits are very limited on what they can be used for and unless you are planning a lot of excursions, they are a complete waste. Cozumel Palace Management - please keep doing what you are doing cause it is reflected on your staff and your staff is absolutely amazing.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5