Pueblo Bonito Mazatlan Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Pueblo Bonito Mazatlan Resort review

    What to expect (based on 2119 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Best Got Better !

    Reviewed by harrye100(San Francisco, CA) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have been visiting PBM for many years. I was very skeptical about the proposed remodel. Last year the project was about 70% complete and I thought it was a disaster. Now, one year later, I think the make-over has been really well done. The new lobby has just opened and it really completes the new look and feel. If you stayed in one of the recently renovated rooms I am happy to report that the “leaky showers” seem to have been fixed. Also, the rudimentary WiFi is now perfectly acceptable. As always, kudos to the great staff!

    Perfect Vacation

    Reviewed by kharryna() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Restaurants have amazing fresh food, the staff is excellent. Gonzalo Benitez from Cilantros and Paloma did an outstanding job in hosting us and going out of his way to provide excellent customer service. Very profesional and respectful and ever so helpful. He made our vacation just that much better. Will definitely recommend and be back.

    Great place for a weekend getaway

    Reviewed by Enrique G() on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best place to stay in Mazatlan. Great people. Great service. Delicious food. All inclusive. Will come back for sure. No need to look something else. If you are coming with family, this is also a wonderful place to stay.

    Pick Emerald Bay

    Reviewed by molina-sania(Cabo San Lucas, Mexico) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had wonderful time a this resort. You total feel the effort they do to make you feel at home. And I have to stay they do a wonderful job with the higiene and sanitization of the installations. Carlos at check in and Guillermo at check out really nice guys. Also have to mention Juan & Neftalí at the Bistro, very nice guys with good costumer service! Without hesitation I would recommend every that has a chance to visit Mazatlán, Pueblo Bonito Emerald is you best choice . ????

    Good but with some cons.

    Reviewed by amadoo64() on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Over all the hotel is good and staff is friendly. Half of the hotel is in remodel state. Covid measurements are just a mask.. they sure sanitize your bag and your self at the beginning but inside the resort there are none measurements.. no one wears a mask and everything seems full.. We got yo vist Emerald beach to find VERY rude staff specially seller Gabriela Tirado who was super disrespectful with my parents. The offering to visit that resort all day was a rip off that made us lose all the morning from our 3 day vacation... Good hotel but most probably mecer staying with then again.