Casa Velas Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1932 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Three Times and Loving It

    Reviewed by Robert D(Edgewater, Florida) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third time at Casa Velas. We have enjoyed it each time and only seems to get better. From the moment you arrive you are treated like family and given the utmost treatment . The staff from reception to bar staff, to restaurant, spa, room service, housekeeping, laundry and even the maintenance staff are all so much appreciated. All are exemplary at their jobs and still manage to treat you like loving family. I assure you we will be back again and again. This is truly our "second" home. Thank you so much for ll you guys do and how you do it especially in these crazy times. Geraldine .. you are a delightful person and should be so proud of your staff. See you again soon

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Paradise found

    Reviewed by DorothyCarr(Stratford, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were thrilled to visit Puerto Vallarta for the first time and wanted a memorable experience. Casa Velas offered this to us, this was by far the best resort we’ve experienced. From beginning to end we were treated like family. Our suite, the grounds, spa, staff, the entire resort including the Beach Club were superb. There were no negatives. The restaurant Emilio was fantastic, serving fresh, wonderful food daily. Breakfast was a fabulous buffet but one can also order a la carte. Coffee/cappuccino, juices, mimosa. Fresh fruit, pastries, eggs, anyway you like them, bacon, plus so much more. Whatever your heart desires. Lunch and dinner are a la carte with special menus each night for dinner. Smaller sized portions and presentation was pleasing to the eye and was delicious. The Beach Club was fantastic, possibly even better food or was I hungrier from the swimming ?? The staff at Emilio cannot do enough for you. They are professional, friendly and fun and we truly became like family. Special mention to Bernardino and Bryan who looked after us so well. Bryan even did up a special lunch for our travel home which was delicious The Beach Club staff were also outstanding special mention to Jorge and Luis. Many lazy afternoons on the beach and a few yummy lunches enjoyed there. We also enjoyed a memorable sunset dinner there which we’ll remember forever Freddie and Mayra at the pool bar greeted us daily with wonderful cooling drinks and willingly helped us with learning our Spanish. Freddie made the best margaritas ever. Gracias amigo. Bennie at the Lobby bar kept us very happy indeed. Always a full genuine smile and also an amazing coconut margarita ?? Miguel and the girls in the lobby at reception always there and forever helpful. Miguel even offering to drive us to the airport if our ride didn’t show up. Everyone was incredible, we cannot say enough about the staff at Casa Velas This resort is tranquil and one cannot help but relax , the spa is a must to experience. We pray our new found friends will survive this horrific time we are currently experiencing, this virus is taking it’s toll on everyone. We definitely are looking forward to seeing you all again soon.

    Paradise found

    Reviewed by PabloA2721(Edmonton, Canada) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Puerto Vallarta, and we couldn’t be happier about our choice of resort, thanks to the recommendation of our good friends Charlotte and Micheal. Casa Velas can be described as Heaven on Earth! The setting is gorgeous, quiet area right beside holes 9 and 10 of Marina Vallarta Golf Club. As an adult only resort, with only 80 rooms or so, this resort is perfect for those looking for a quiet, relaxing holiday. The staff will bend backwards to make you feel welcome and pampered, as if you were royalty or a dignitary from a friendly nation, the rooms are spacious and comfortable, the food is amazing and the setting is unreal. Naming a few of those who helped make this a dream brings the risk of forgetting some of them, but we have to acknowledge the Front Desk Team, this whole Concierge team especially Rogelio, José and Miguel; the lunch and breakfast crew including Carolina, Janet, Manuel x 2 (shout out to Manuel G), Jesus, Paúl, Moises and Bryan; the supper team including Vieney, Sarahí, Jose and Aldo; the Ocean Club Staff lead by Eduardo; the pool staff including Freddy and Nahum, the lobby bar staff (thanks Benny!), and all the cleaning and maintenance staff who works tirelessly to ensure that Casa Velas looks and functions flawlessly. This would not be possible without the leadership and guidance from the amazing General Manager Geraldine, who is always there ensuring that guests are completely satisfied with their experience. We would wholeheartedly recommend this resort to anybody who is looking for an amazing, relaxing vacation in an unsurpassed setting where they will be pampered beyond their expectations. This was our first trip but definitely will not be the last!!!! Thank you Casa Velas for an unforgettable holiday and treating us like royalty!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Quiet and relaxing

    Reviewed by martinpE986WP(Burlington, Canada) on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have visited Casa Velas on about 4 occasions. We find the staff very helpful and friendly and the service is great. Being adults only and a smaller resort, it is very relaxing and quiet. The restaurant has a good variety for breakfast and dinner, and the beach club (5 minute shuttle ride) offers the option of enjoying the ocean views, great sunsets and additional dining choices.

    Best Resort

    Reviewed by llauterbach2020(Burleson, Texas) on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The food was so good. The service was the best. Very friendly staff We arrived and each had a head and neck massage while they did the paper work What a treat. Would love to go back. The air conditioning worked the best of any resort I have been to We played two rounds of golf at a reasonable rate. Very good service for the golf also.