TripAdvisor Traveler Rating

This is our first time in Vegas, and when we arrived after a long travel day to check it, Brian R. at the front desk couldn’t have been nicer and more accommodating. We’re here for the week and he helped make sure we started our vacation feeling like we picked the right hotel.

Check in is 4pm. Our room was not ready until 10:30pm. The staff kept saying cleaning was in there “right now” and to come back in an hour. Which we did - a total of 6 times. We were offered a room credit for food/drink. When we checked out, this had not been applied. There was also a random mini bar charge for champagne - we are non drinkers so not sure how that got on there. Check out staff assured me that the charges would be rectified “behind the scenes” and I would receive an updated email. I have now received an email showing no action against the incorrect charges and the hotel has deceitfully withdrawn the funds from our credit card. So not only did they not provide the actual service we paid for (access to a bed or room) for over 6.5 hours, but somehow made us pay even more in incorrect charges.

The experience was great, from check-in with Kiana to the gym, to the comfortable bed, and great dining experiences. Would highly recommend and will definitely stay again.

Kiana at check in was extremely friendly and welcoming. She answered all questions we had as it was our first time staying here. Would definitely come back just from the great customer service we experienced!

When we arrived the line was long to check in and we were exhausted from a long travel day. Kiana took amazing care of us and brought so much energy and enthusiasm that it perked us up. Her personal vibe is top notch and she truly embodies what guest service should look like!