Pueblo Bonito Sunset Beach Resort
What to expect (based on 17460 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Almost perfect.
Reviewed by OpenToTravel_2002() on Apr 15, 2021
This is a wonderful resort with very friendly staff, clean and spacious rooms, spectacular views of the ocean, and manicured grounds. It is definitely a place my wife and I will return to and recommend.... BUT BEWARE OF THE TIMESHARE PRESENTATION TRAP! I'm serious! DO NOT DO IT! Save yourself the time, trouble, aggravation, and headache. No free lunch, brunch, or excursion is worth getting sucked into that vortex of cheesy timeshare presentation sales people. I'm no rookie at attending these presentations but this place takes the cake! 90 minutes went over 3+ hours!!! I tried over and over and over to get out of there to almost no avail. "No" should mean "No", right? WRONG! I literally had to go through 5, yes FIVE, different sales sharks and finally stand up and demand to be let out before they released me and my wife from the maze of mirrored walls. I'm still traumatized over it....(PS- do research on Mexican timeshares.... End result - don't do it!)
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Daniel Sky Pool
Reviewed by sheraanenson(Laramie, Wyoming) on Apr 15, 2021
Daniel took very good care of me. He has a fantastic sense of humor and is spot on with service-Every day!!! He is just really nice, he is very attentive and took really great care of me and I just think he made my day.
David is the best
Reviewed by dmouchett(Spokane, Washington) on Apr 14, 2021
David Alcatraz Nolasco took great care of us. He was right there for anything we needed. His service was the best. We could not have asked for a better waiter. He made our experience a wonderful time. Thank you David!
Liars and poor food and accommodations
Reviewed by Gabe C(Los Angeles, California, United States) on Apr 14, 2021
I walked into Pueblo bonito and upon check in, the told me to leave. The lied to my face and said the govt ordered us out on Thursday. Truth is Sunday. Great we found another resort. People were rude and the atmosphere was absurd. I asked for a refund and they referred me to the reservation dept ((telephone cal to mx # and 35 Min wait) and they said they would escalate the case and maybe I would get my $4k back in three months. We went to another resort til Sunday when the true govt mandate happened and couldn’t have been happier. We are well travelled and have yet to experience a more cold, Rude reception without any options. Shame on you @pueblobonito You handled this all wrong. I encourage anyone to book other resort an in the future and forfeit these greedy enterprises. Btw we booked Pacifica and on three occasions they said great, Confirmed our booking, and then ended up sending us to a mediocre room in sunset. If you like statues of old soldiers combined with rude staff, this is the place for you! Sorry Pueblo bonito, you say mentiras, cover your money, and are rude to boot. Ps, food was vile. Chewy shrimp and brown avocados. After calling the reservation line ( A feet among itself)the answer was maybe a response in three@ months to maybe refund $4000. STAY AWAY!! FORFEIT THIS PLACE THEY DO NOT CARE ABOUT GUESTS OR EMPLOYEES! They think they are the old guard but new places with new respect will down their grand notions soon enough. Again... shame on you a Pueblo Bonito!
April Escape
Reviewed by TD E(Los Angeles, California) on Apr 14, 2021
Beds were pretty hard. All inclusive had many options and the food was usually good. My wife says the mixed drinks were too syrupy. The Sky Pool was great with views of the migrating whales. Great room cleaning every day.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
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