UNICO 20˚87˚ Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3718 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing even during Covid and a few days post Hurricane

    Reviewed by Melissajadams(Austin, Texas) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Outstanding service, delicious food, and beautiful location. We had a wonderful vacation which almost got cancelled due to hurricane. Fernando met us in the lobby when we arrived and helped us throughout the trip with any needs we had. Definitely recommend getting the swim up room. Even with all the Covid restrictions, it was still an incredible trip. We felt safe the entire time.

    Family Vacation

    Reviewed by welbyp2020() on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel was great! We loved the smell in the lobby! Pool was great and wait staff by the pool worked so hard. Arturo was our host and was amazing from the minute we arrived at the resort! He always made sure we were taken care of and took care of every need. This is a must stay!

    Anniversary vacation

    Reviewed by knightp16(Lake Tahoe (California), California) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This has been one of the most fun and relaxing vacations that my wife and I have ever been on. Arturo, our local host, was absolutely amazing. Always available and very attentive to our needs. He went above and beyond making our trip perfect. The facilities were amazing, clean, and well maintained.

    What a Lovely Stay!

    Reviewed by AliBug(Charlotte, North Carolina) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had a lovely stay at this very nice resort. Upon arrival the tires of the cab were sanitized when entering the property. Once at the door, we were offered hand sanitizer and stepped on a sanitized floor mat. We wore our masks during check in but then were allowed to take them off while on the premises and pool area. The entire staff was incredibly helpful and the resort is absolutely gorgeous. Erick was our bell boy who greeted us upon arrival. He was extremely nice and helpful. The pool area was relaxing. I will say that there is no music piped in. People brought speakers with them to the pool area and folks were trying to out play each other's music. That got somewhat annoying, but nothing some ear buds won't cure. The pool managers, Marco and Ulises, were very accommodating. We were there during the "rainy" season, which means, it rains for 5 to 10 minutes max and then the sun comes back out again. So Marco and Ulises made sure we always had dry towels and anything else we needed. One day we had Mario as our pool waiter and another day we had Tamay. These guys worked their butts off! They were on top of all the guests and left us needing for nothing. They were excellent! Luis was our breakfast waiter in the mornings and was always very helpful. We had the pleasure of meeting Luis Miguel during our timeshare presentation. He was very informative and quite a pleasure to speak with. Wealso met Gabrial Ponce with resort entertainment. He was very helpful in assisting us with excursions. He was very knowledgable in the excursions the resort offered and was able to help us select one that suited us the best. Last, but certainly not least, our hosts Montse and Adriano were over the top in helpful with assisting in our day to day events from scheduling our dinners to actually arranging my birthday cake and flowers to our room upon arrival and renting a car for us so we could explore about the area. It was so nice of them to do this for us. The flowers were beautiful and cake was delicious! The car came when they told us and they handled returning it when we were done! They were the best and so very nice. It was a pleasure to meet the two of them. The food at this resort is over and above! This is where the chefs of the world want to be. Housekeeping was wonderful and left us with flowers on our bed and a nicely clean room. A shout out to the gentleman who stocked the fridge in our room, we would leave him a note of Diet Coke, Club Soda and water and he loaded us up every day. That was most appreciated. This was a beautiful resort with an incredible staff, I highly recommend staying here!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Vacation 2020

    Reviewed by jamesgV6685GN() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unico was amazing! The most beautiful hotel I have ever seen. Multiple restaurants with amazing food. My wife and I tried every restaurant they have to offer and I don't have one complaint. Arturo our local host was great! Always on top of everything that we needed. He answered ever question we had and made extra sure we got what we needed. The beaches were also beautiful. The pools are second to none! This would be the only place that I would refer anyone to come. Great for all ages.