Hyatt Ziva Cancun
Cancun 5.0
Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
KidZ Club
@moods (teenager club)
- Children ages: 3 to 12
Type | Amenities | |
---|---|---|
Saasil | Bar | |
Tres Cervezas | Bar, Sports bar | Food options available, Open air |
Punta Vista (Adult only 18+) | Bar, Pool bar | Open air |
Dips & Sips | Bar, Pool bar | Open air |
Bar del Mar | Bar, Pool bar | Open air |
Juana Margarita | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Bastille's (Adults only 18+) | À la carte | French | Dinner | Dress code |
El Mercado | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
The Moongate | À la carte | Asian | Dinner | Dress code |
Tradewinds | À la carte | Grill/steak house | Breakfast, Dinner | Dress code |
Lorenzo's | À la carte | Italian | Dinner, Lunch | Dress code |
Chevy's | À la carte | American | Lunch | Dress code |
Casa Café | Café | Coffee and Pastries | Snacks | Dress code, This venue may be closed or have reduced days of service during low season |
Healthy Juana's Smoothies | Snack bar | Smoothies | Breakfast | |
Habaneros | À la carte | Lunch |
- Rooms: 547
- Floors: 18
- Property view .
- Built in: 2015
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Jetted pools: 3
- Kids pools: 2
- Cabanas available ($)
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Yoga classes
- Basketball court
- Culinary classes and tastings
- 24 hour front desk
- ATM
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Bastille's (Adults only 18+)
Rooftop Pool at Dusk
El Mercado
24 Horas
Infinity pools
Rooftop pool
Kids Club pool
Tres Cerveza's
Punta Vista
Chevy's
Lobby
Aerial view
Club pool
Gazebo
The Moongate
Spa
Main pool
Hyatt Ziva Cancun Aerial View
Saasil
Reception
Fitness centre
Lorenzo's
Swim-Up bar
Dips & Sips
Juana Margarita
North facing beach
Aerial
Casa Café
Tradewinds
Spa
Punta Vista Bar
Pasteles
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 5.0
-
Location 5.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Good food and entertainment
kynamv (Raleigh, North Carolina) on May 05, 2024
good experience overall. Service is not the best! Probably due to short of staff. Good entertainment activities for young group and family
Excellent all inclusive hotel
chaficgreige on May 04, 2024
My wife and I chose this property based on one thing only, the beach! And trust me, you won't be disappointed, this is by far the best beach in all the hotel zone in Cancun, turquoise waters with shades of limitless blue, calm and beautiful water, simply the best. We were surprised with the staff attention and service, is simply warm and comforting, they will go above and beyond to make your stay feel like royalty, our assigned butler "Joel" really made our stay one of the best ever compared to any all inclusive property we had visited before, he was very attentive and helped us a lot enjoying the property and making our stay unforgettable, kudos to him!!! We choose a room at the turquoise adults only Tower, the room has incredible beach, ocean and pool views from our balcony equipped with a sofa and a Jacuzzi, room was enormous and bathroom and shower were amazing. Hotel entertainment was average, but plenty to do anyways. Food, it was ok for the price range, not amazing only dinner at the french restaurant was amazing (make sure you arrive early or face a long waiting time to be seated), to bad the menu at this location was limited, we visited twice during our stay but not much to choose from the menu so we repeated some plates, still the experience is rich and food was delicious. All other restaurants were average. Overall, we had such a wonderful vacation here, we will be back again.
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