Paradisus Cancun
Check availability
Kids club
Resort aerial view
Cafe
Kids club
The Market Grill
Kids club
Red lounge
Yoga
Resort view
Spa
Kids club
Bana restaurant
Golf
Beach
Aerial view
Kids club
Resort aerial view
Cafe
Kids club
The Market Grill
Kids club
Red lounge
Yoga
Resort view
Spa
Kids club
Bana restaurant
Golf
Beach
Aerial view
Please note
Paradisus Cancun has temporarily closed Naos, Vento, Fuego and Market Grill restaurants for interior renovation with an expected date of completion on December 15, 2019. During the renovation, food and beverage service will be offered in 7 alternative areas in addition to 24-hour room service.
All rooms located above the renovations have been blocked to avoid guest disruption with work taking place between the hours of 9 a.m. to 6 p.m. daily.
Once the renovations are complete, Malva Food Bazar, a new dining hall concept, will replace the current restaurants Naos and Fuego and will be open for breakfast, lunch and dinner daily.
Vento and Market Grill will continue to offer service for a la carte dinners. The type of cuisine may change from what they previously offered.
TripAdvisor rating from 12997 reviews
Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Added value
For all new bookings travelling January 3 to December 22, 2020, guests will receive up to 1,500 USD in Resort Credits to be used on property for goods and services.
Stay 4-6 nights to receive 500 USD Resort Credit. Stay 7 nights or more to receive 1500 USD Resort Credit. Resort Credit can be used towards room upgrades, late check out, beach club Bali Beds, YHI Spa treatments, Kids spa, the market store, wine selection, romantic and special dinner events, golf club rentals, spa retail and boutique items.
Inclusions
- Daily activities
- Round-trip airport transfers
- Complimentary internet
- 9 holes golf course included
- Nightly entertainment
- Intro scuba lessons in the pool
- See included meal plans
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.25 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
Rooms
All rooms include:
- A/C
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
Select a room type:
Paradisus Jr. Suite Lagoon View includes:
Room includes:
- 1 king bed, or 2 double beds
- Lagoon view
- 474 square feet
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Room service ($)
Paradisus Jr. Suite Ocean View includes:
Room includes:
- 1 king bed, or 2 double beds
- Ocean view
- 474 square feet
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Room service ($)
Paradisus Jr. Suite Ocean View
Luxury Junior Suite Ocean View includes:
Room includes:
- 1 king bed, or 2 double beds
- Ocean view
- 473 square feet
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Patio
- Upgraded amenities
- Room service ($)
Family Concierge Jr. Suite Lagoon View includes:
Room includes:
- 1 king bed, or 2 double beds
- 595 square feet
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Dining room
- Lit make-up mirror
- Living room
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Smoke-free
- Upgraded amenities
- 24 hour room service
Family Concierge Jr. Suite Lagoon View
Additional details:
*Family Concierge exclusive services: • Private Family Concierge Lounge with private check-in/out • Internet access and an all-day snacks buffet with premium drinks available • Family book and video library • Special children's in-suite amenities including robes, slippers and kid size pillows • "Welcome" Paradisus Kids Beach Kit • Kid size bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels) • Daily newspaper delivery • Bathrobes and slippers for parents • Pillow menu for the parents • Luxury bathroom amenities for parents • Cookies and milk turn-down service • Customized mini bar with drinks and snacks just for kids • In-room Activities Menu • Exclusive family activities and excursions: swimming, classes, painting, massage lessons • PS2™, Xbox 360™ or Wii™ available in-room upon request (24 hour limit) • Kids Zone, supervised kids’ activities and play • Kid's and Teen's activities menu
Concierge Services: Daytime assistance of a Family Concierge • Complimentary walkie-talkie or cell phone for constant contact with our attentive concierge staff • Personal explanation of the resort facilities (on request) • Preferential booking at à la carte restaurants • Assistance with reservations: Yhi Spa, Golf, Tennis and Excursions • Information and reservations for local restaurants • Babysitting on request ($)
Family Concierge Ocean View Junior Suite includes:
Room includes:
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Dining room
- Lit make-up mirror
- Living room
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Smoke-free
- Upgraded amenities
- 24 hour room service
Additional details:
*Family Concierge exclusive services: • Private Family Concierge Lounge with private check-in/out • Internet access and an all-day snacks buffet with premium drinks available • Family book and video library • Special children's in-suite amenities including robes, slippers and kid size pillows • "Welcome" Paradisus Kids Beach Kit • Kid size bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels) • Daily newspaper delivery • Bathrobes and slippers for parents • Pillow menu for the parents • Luxury bathroom amenities for parents • Cookies and milk turn-down service • Customized mini bar with drinks and snacks just for kids • In-room Activities Menu • Exclusive family activities and excursions: swimming, classes, painting, massage lessons • PS2™, Xbox 360™ or Wii™ available in-room upon request (24 hour limit) • Kids Zone, supervised kids’ activities and play • Kid's and Teen's activities menu
Concierge Services: Daytime assistance of a Family Concierge • Complimentary walkie-talkie or cell phone for constant contact with our attentive concierge staff • Personal explanation of the resort facilities (on request) • Preferential booking at à la carte restaurants • Assistance with reservations: Yhi Spa, Golf, Tennis and Excursions • Information and reservations for local restaurants • Babysitting on request ($)
Royal Service Junior Suite Ocean View includes:
Room includes:
- 1 king bed, or 2 double beds
- Ocean view
- 595 square feet
- Maximum 3 adults
- No more than 3 guests in the room
- Butler service
- Concierge service
- Mini-bar
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
Additional details:
**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler. Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service
* Services subject to change without notice.
Royal Service One Bedroom Ocean View includes:
Room includes:
- 1 king bed
- Ocean view
- 605 square feet
- Maximum 3 adults
- No more than 4 guests in the room
- Butler service
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Mini-bar
- Personalized mini-bar menu ($)
- Pillow menu
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Smoke-free
- Upgraded amenities
- 24 hour room service
- Private check in-out
- Cellphone for all day communication
Additional bedding in main areas
- 1 sofa bed
Additional details:
**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler. Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service
* Services subject to change without notice.
Royal Service Paradisus Junior Suite Lagoon View includes:
Room includes:
- 1 king bed, or 2 double beds
- 473 square feet
- Minimum 1 adult, maximum 3 adults
- Butler service
- Coffee maker
- Concierge service
- Lit make-up mirror
- Living room
- Mini-bar
- Personalized mini-bar menu ($)
- Pillow menu
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Smoke-free
- Upgraded amenities
- 24 hour room service
Additional details:
**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler. Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service
* Services subject to change without notice.
Royal Service Luxury Junior Suite Lagoon View includes:
Room includes:
- 1 king bed
- Lagoon View
- 592 square feet
- Minimum 1 adult, maximum 3 adults
- Butler service
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Mini-bar
- Personalized mini-bar menu ($)
- Pillow menu
- Pillow top mattress
- Seating area
- Smoking rooms available (upon request)
- Smoke-free
- Upgraded amenities
- 24 hour room service
Additional details:
**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler. Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service
* Services subject to change without notice.
Royal Service Luxury Junior Suite Ocean View includes:
Room includes:
- 1 king bed
- Ocean view
- 592 square feet
- Minimum 1 adult, maximum 3 adults
- Butler service
- Coffee maker
- Concierge service
- Lit make-up mirror
- Living room
- Mini-bar
- Pillow menu
- Pillow top mattress
- Smoking rooms available (upon request)
- Smoke-free
- Upgraded amenities
- 24 hour room service
Amenities & activities
Accessibility
- Elevators
- Facilities for the hearing impaired
- Facilities for the vision impaired
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services ($)
- Children’s pool
- Playground
Kid and Teens Club
Age range: 0 to 17
Age ranges
- Children ages: 0 to 12
The age range below will determine the quantity of children during booking.
Bars and entertainment
| Type | Amenities | |
|---|---|---|
Avenue Bar |
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Swim Up Bar |
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Coco's Bar |
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Toji Bar |
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Blue Agave Bar |
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Red Lounge |
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Entertainment
- A wide variety of entertainment and nightly shows.
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-in and check-out times
Check-in time: 3 p.m.
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional information | |
|---|---|---|---|---|
Vento |
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Tempo by Chef Martin Berasategui |
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Bana |
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Market Grill |
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Mole |
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La Perla |
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Blue Agave |
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La Palapa **Exclusive for Royal Service Guests** |
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Facilities
- Floors: 8
- Suites: 664
- Built in: 1989
- Renovated in: 2012
Health and wellness
- Fitness centre: On site
- Fitness classes: On site
- Salon: On site ($)
- Sauna steam room: On site
- Spa: On site ($)
- Spa treatments: On site ($)
- Water aerobics
- Water circuit
- Kids Spa ($)
Location
Boulevard Kukulcan, Km 16.5
Zona Hotelera, Quintana Roo
Cancun, Mexico 77500
(998) 881 1100
23 km from CUN
- Beach front
Meal and plan options
- 24 hour all-inclusive: Included
Pools and recreation
Pools
- Activity pools: 1
- Adult-only pools: 1
- Infinity pools: 1
- Jetted pools: 1
- Kids' pools: 1
- Outdoor pools: 4
- Day club: Included
Golf
- Golf: On site
Water sports
- Dive shop: On site ($)
- Motorized watersports: On site ($)
- Non-motorized watersports: On site
- Scuba diving: On site ($)
- Snorkeling: On site
Other sports
- Aerobics: On site
- Tennis courts: On site
- Tour excursions: On site ($)
Other activities
- Arts and crafts: On site ($)
- Beach activities: On site
- Daily activities: On site
- Games room: On site
- Nightly entertainment: On site
- Green fees
Shops and services
- 24 hour front desk
- ATM ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange ($)
- Dry cleaning ($)
- Gift shop ($)
- Grocery items ($)
- Laundry services ($)
- Medical services available ($)
- Medical services onsite
- Meeting facilities ($)
- Multilingual staff
- Parking
- Photo shop ($)
- Shopping onsite ($)
- Tour desk ($)
- Valet parking ($)
- Wedding facilities
- Safety deposit box
Paradisus Cancun vacation offers
See all vacation offersLegal, restrictions and terms and conditions
^Flight prices: terms and conditions
- Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
- Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
- Seasonal start and end dates apply and are indicated in the booking flow.
- Advertised prices, taxes and fees may fluctuate based on exchange rate.
- Seats at these fares are limited and may not be available on all flights.
- New bookings only.
- Non-refundable.
- Advance purchase required.
- Flights may not operate on certain days.
- All fares shown are one-way.
*Vacation package prices: terms and conditions
- Limited quantities available at prices listed.
- Package prices may not reflect real-time pricing or availability.
- Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
- Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
- Price is per guest, based on double adult occupancy unless otherwise specified.
- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
- Advance booking required.
- Non-refundable and non-transferable.
- Offers limited and subject to availability.
- New bookings only.
- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
- Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
- Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.