Sandals Montego Bay

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6886 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fabulous Birthday Vacation

    Reviewed by psunitsa2017(Cincinnati, Ohio) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve been to 7 Sandals properties and loved them all, but this one stood out as ALL employees were warm, friendly, and greeted you regardless of department. We stayed in a beachfront Butler’s suite and had wonderful service from Butlers Danesha & Asha- Many Thanks! Our housekeeper was so sweet & kind and always took great care of us. Thank you, Kandiece- you were a breath of fresh air- and always smiling!! We never had a bad meal- all food was great. Special shoutouts to Kacy Ann ( Oleander), Asheka ( Tokyo Jo’s), and Dalton at Bayside for Breakfast. Since he’s been at this flagship property since it opened, I’m sure his accolades are many! If you do a photo shoot, Kevin will take great pictures - look him up at Epix. My favorite bartender was the adorable and engaging Rajiv, out at the Latitudes Bar. He was everything you’d want in an employee. Finally, I have to recognize KerriAnn at the Loyalty and travel office. She was very helpful and showed us discounts and programs unbeknownst to us, saving us a lot of money on our next two trips. Last but not least, many thanks to Montego Bay’s general manager, Carl Beviere. You have a great staff and beautiful property. We thank you for a lovely and memorable birthday 8 day celebration.

    Fabulous Birthday Vacation

    Reviewed by psunitsa(Cincinnati, Ohio) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a great trip and beautiful property. While all of our Sandals vacations have been great, this one stood out as EVERYONE on property was cheerful, greeted you and gave excellent service. Special shout-outs to KerriAnn at the Loyalty / travel desk- outstanding, as were our butlers, Danesha & Asha. Many Thanks! Also, Kandiece in housekeeping did an excellent job on our room each day & always greeted us warmly. Kacy Ann (Oleander), Asheka (Tokyo Jo’s) Dalton( Bayside Breakfast)- all outstanding. Out at Latitudes Bar, look up Rajiv- Great guy and bartender. If you want great photos, schedule a shoot with Kevin @ Epix- he was great. Thanks Sandals staff for a wonderful 8 days!! & /

    Sandals Montego Bay vacation

    Reviewed by Helen T(Philadelphia, Pennsylvania) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Sandals Montego Bay is a beautiful and fun place to enjoy rest and relaxation. The employees are very kind and attentive. The only problem is not being able to get into Butch's restaurant which is new. Hope next year it is different

    Montego Bay Round 2

    Reviewed by caribbeanexplorers() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Starting off, my wife and I came here last year by ourselves for a pre-wedding vacation. Our stay was so marvelous, that we came back with friends this time. Needless to say, Montego Bay did not disappoint yet again. Rooms Our rooms were quiet, comfortable and clean. We were able to enjoy a room upgrade for the second year in a row. The housekeeping was incredible, leaving personal touches after each time in the room. Restaurants We enjoyed many of the restaurants on site both years. This year we made our way to the Pub, Cucina Romana, Oleander room (where Ronaldo went above and beyond for us, truly showed us what Jamaica was about), Soy and Tokyo Joes (where we ate twice and Winston was outstanding). Enterainment The entire entertainment crew was phenomenal. The day activities and nightlife were on point. Shout out to Rajesh not only can he get the people going, but just give him the mic and let him sing. Javada and Rajesh will have your entire group laughing and having the best time on your stay. Bar Each bar has its own vibe at all different hours of the day. I looked forward to Rajiv at the Latitudes bar daily, making each trip out full of energy. Cassandra on the beach has a smile that is contagious and kept us smiling as well. Butler Service Where my wife and I did not have the butler a friend in our group did. Mel and Carl were so accommodating and genuine they made each day, a day in paradise. We are off to Barbados next year, but will return home to Montego Bay soon.

    AwesomeTime at Sandals MoBay

    Reviewed by iamgolden4(New Hampshire) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were at Sandals MoBay for the first time Feb 8-15. We have previously been to other Sandals three times. We were in a club room #814 Seagrapes swim-up. The room was great. Slight problem with how they installed the granite on the piece you step over to get in the shower, it was tilted out instead of in, so every time we took a shower you had to be careful not to flood the bathroom. Mattress was OK, plenty of storage and room kept very clean by housekeeping. At day 3 a large group of people who were staying in the upper rooms got up at the crack of dawn and took all the chairs directly across from our swim up. They were pretty noisy and hung out and drank ALL DAY LONG. We went to the beach. There was sargassum pretty bad just one day, and then it seemed to go away. We each got 2 - 90 minute massages which were heaven. Christine did a great job on me, so relaxing. I found the food to be just OK at this resort. Our worst meal was actually at Butch's. My steak was tough and over cooked, sides cold, and it took over an hour for our meals to come even though 5 different people came over and apologized. Cuchina Romana was quite excellent, and we ended up eating at Tokyo Jo's 3 nights while we were there. The food was that good! Winston was our waiter each time and remembered what we ate and drank, a lovely young man. Our last night was Valentine's, was a little disappointed with the chocolate display which happened to fall on that night. Not a very large selection as compared to other Sandals, and everything oddly tasted the same. The nightly entertainment was OK, I prefer the larger stage shows that they have in Barbados. All in all we had a great time, the staff was very friendly and helpful. I will say that although the planes flying overhead weren't constant, when they did come over you had to stop what you were saying and wait for the plane to clear. I got used to it after a while, but it was a trade off for having such a short transfer.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-3