Grand Palladium Punta Cana Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11206 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Clientes exigentes

    Reviewed by Ariagna C() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    LOBBY staff RUDE (Ramon-didn’t want to accept my $50 voucher from SUNWING because was dirty..... and after my complaint, he was ok) Also he refuses to change $20 bill in 2 $10 The service at the restaurants is not friendly, the wait at a la cart restaurants is about 2 hours ..... The line up at the Buffets is long For a 5 starts hotel , this’s unacceptable The rest is GOOD

    Wonderful stay!!

    Reviewed by Camper289994() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service was excellent. The staff were extremely accommodating. The were very attentive to people with allergies. The ensured visitors cleaned their hands before entering the buffet areas. I would definitely recommend this hotel to friends and family.

    Worst experience ever at Palladium Punta Cana Hotel. Stay at a different hotel on the property. They are much better.

    Reviewed by Jill P() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Palladium Punta Cana is all about the volume of people they can run through the hotel. If your looking for quality stay at the other hotels on the property. It’s an extremely different experience. Stay at TRS if you want the best of everything. We couldn’t even get a print out of our receipt for the one day we stayed at the Punta Cana hotel. It was just too large of a task. A complete disappointment.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Beautiful resort but inconsistent service

    Reviewed by kbryndza() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is beautiful - the pools and beach are spectacular and the amenities are very good, but, the service is very mixed. I almost rated the resort lower because of this, but the pool and beach really are wonderful and when service is good, it is great. The main problem area was the front desk - check-in and check-out were shockingly poor (it took over 45 minutes to check in for no reason - staff kept appearing and disappearing). The rooms were very clean, but re-stocking was poor (they often forgot water or coffee. It almost became a game my husband and I played - what did they not bring today? It was different each time). But the White Party on the beach was fantastic and the service in the bars (like Hemingways) and the a la carte restaurants (especially Portofino) were excellent. The sales people and hawkers were a little aggressive - be prepared to be approached ten times a day by people selling trips or goods - both on the resort and on the beach, but they were generally respectful when you said no, but you do have to say no a lot...

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3

    Vacation

    Reviewed by Nermin M(Vienna, Austria) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a great vacation. The rooms are very clean and have enough space. The biggest plus is the entertainment team. They play every day some games with prices or just for fun. Also the entertainment in the evening is okay. You can watch some shows in the theater. Constantine, Carlos, Nelson and Deivid The buffet and the food is also great and there is for everybody something to eat. The WiFi could be better and the cocktails are not so great but okay. The biggest negative thing are the salesman on the beach. Every 10 minutes some guy is asking you for trips to other destinations.