Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18138 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful everything!!

    Reviewed by KatieC3978(Athens, Tennessee) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just came back from a first trip away from kids in 20 years. We feel so lucky to have chosen this resort for such a special occasion. The entire property is picturesque. The food is all delicious, with soooo many different options. The evening entertainment crew is wonderful, truly professional. I literally can't say anything negative about anyone or anything that we encountered during our stay. It was lovely. One person i would especially like to mention, though, is Adrian, our server at the buffet. He could not do enough for us!! He introduced me to my new favorite drink.. a Miami vice, lol. One day, my husband and I came up to the buffet looking just for coffee. We were exhausted after a long, Mayan ruins tour....Adrian saw us, and told us the buffet was closed, but asked what we needed. He took the time to make me coffee, even though they were closed, and told us "it was our home" and we were "family". ?? He truly made us feel that way on several occasions. Muchas Gracias, Adrian!!

    Couples weekend

    Reviewed by Matthew S() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean and comfortable resort. It is designed to be everything for a family. But we found it to be very nice for a couple. Plenty of places to eat and drink. Mutli-pools, not over run with children. The staff is insanely helpful. They are quick to help you find your way around ornoffer suggestions.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great vacation

    Reviewed by keithbN3708XN() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a great vacation for families with youth children. The beach lagoon is great for younger kids and there are plenty of fish to look at. My six year old loved the Kids club with Regina, Katherine and Areli. They are very positive and energetic. Will come again.

    Incredible Property

    Reviewed by Turiak1() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property in the jungle! Great service by a friendly staff. Actual ruins on-site. Would go back again. Away from the party madness of nearby Cancun and Cozumel. Really enjoyed the sounds at night.

    Loved the nature that surrounds this resort!

    Reviewed by leekimber76(Montreal, Canada) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was recommended by a friend who had been twice, and I can honestly say I was not disappointed. I loved my stay at Occidental. The location was great, we purchased a week pass to Xcaret which is right next door, and we went every single day. We would go over early in the morning, and do the underground rivers, come back for lunch then go back in the late afternoon. I loved the accessibility to the park. Even nature paths within the resort are great, and I loved the wildlife everywhere! The food was excellent, and even though sometimes the restaurants were closed when we didn’t know, we always managed to have an excellent meal. The Italian and Oriental restaurants were our favorite (we even joked that we had the best Asian food ever in…Mexico… ? ) All the staff were great. David and Jack the concierges from building 21 tending to our needs daily, and Ahito at the main buffet was our favorite waiter! He made us laugh, and we would look out for him every day hoping to be seated in his section. It was overall an amazing experience and it will not be our last visit!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5