Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 19040 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation at Occidental Xcaret

    Reviewed by Gabbysmada() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was my boyfriend and I first trip together.bith of us previously have visited Mexico. There is no words to describe how beautiful this resort is. If you like nature and animals, this is the place for you.The working staff catered to anything you needed. Always pleasant. Always had stocked beverages daily and our room was clean. On day 2, many advertised choices of restaurants and exertions were cancelled due to the Covid.By day 3, it took us an hour to find what was open just to eat dinner. We gladly accommodated and was understanding. Management did not accommodate any incentive for the loss options as advertised. The downside was we went through Bookit.com. I confirmed on March 15 with Bookit prior to leaving. Had confirmation numbers to prove our stay was paid. When we arrived to the airport, we called the hotel to confirm our reservation. Was told yes. The date was the 18th...nothing was known at this time about Bookit yet but the hotel was well aware. Upon arrival to the hotel,we were then told nothing was paid. Had to pay for our stay again. We had no way of knowing if Occidental really recieved their payment or not. Unsure if both Bookit and the hotel scammed us. We were not offered an discount and no one from management ever took the time to accommodate the situation. Our stay was 7 days. Had to check out 3 days early due to borders closing and cancelling of flights. We were denied our money back for the unused 3 days.This obviously was an unique situation. We would have gladly accepted a credit to return to this beautiful resort. Was denied. Ownership and management need to evaluate strategies of customer service. We wanted to return later this year with our families...

    Thank you

    Reviewed by Cak7484() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had nothing short of a fantastic time! Staff was friendly, beautiful hotel and an extremely comfortable bed to sleep on.Our room refrigerator was stocked daily with ample water (I drink a lot of water).Plenty of activities/tours offered to book with on premise.

    Occidental Xcaret Hotels

    Reviewed by tabagroe(Lake Mills, Iowa) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the best place to go out to eat in the resort. The boys were really nice, keeping you very pleased and feeling special. The food was outstanding. Excellent! Delicioso ?? Thanks Samuel,Daniel,Max,David and Francisco! ????

    Beautiful property

    Reviewed by shane32(Dallas Tx.) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Occidental at xcaret second week of October. Overall we had a great time and absolutely love this property. Weather was great,rained at night,hot and clear during day. There are many things to consider when picking a vacation but to me the main factor was the seaweed. There is no seaweed at this Resort because of their man-made Beach dugout and they have a screen to stop /filter all seaweed. We upgraded to the one ROMANCE SUITE which is in the royal area, was totally worth the $400 for two people for a week... the room was approximately 1200sq/ft with a 10 person shower and a huge deck with hot tub surrounded by jungle. We have been to the Riviera Maya area over 20 times and I have to say this is one of the coolest hotels we've been to...for the price. There are nicer hotels and there are cheaper hotels but this one really fits the bill. The positives... Everyone was very nice . lots of nature,jungle. lots of Wildlife deer monkeys. food was really better than expected. Golf cart rides. Great beach for kids, Get lost,its ok. Xcaret is next door. The negatives... Not much shade at beach no umbrellas. Not everything is perfectly clean...there is not a fleet of Maintenance workers keeping this place perfectly clean and maintained but that is OK because its in the jungle,rustic and huge. I did see people working very hard but it would be a never-ending task.. and this resort is affordable. The food... All the food was really good and better than expected except for the Royal Club for some reason I did not like their food. If you're looking to spend more money at different resort that some might considered a little nicer.. I highly recommend... Xcaret Hotel.. very expensive. food okay to good. Property unbelievable.seewead Secrets Maroma...north of Playa del Carmen excellent food,stunning property but has some seaweed.couples only Hyatt Ziva Cancun ..north side of Cancun beautiful property Clearwater, no seewead great food, two beaches. Kids ok The Excellence.. North outside of Cancun. Great property,Great food,couples only, beach ok.some seewead. Live Aqua.. Cancun strip. Rough water. Big beach. Property very clean but boring. best food around. Privileged Alexis... on Isla Mujeres we love this small resort. Property was nice and new. rooms are small and dark. food was unbelievable. very close to Playa Norte. very affordable Resort Hope this review helps feel free to contact me if you have any questions about any of these hotels we've visited. Happy travels

    Best location and staff

    Reviewed by Raygran(Burlington, Canada) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing property. Always so clean. Staff are fabulous, always smiling, always helpful. Rooms well kept and comfortable. Food is good. A la Carte restaurants.....3 of the 5 were super. The other two could use some improvement in respect to food quality. Having said that, we have stayed at this resort three times and we definitely return. A big thank you to the staff, you are so welcoming and made our trip a delight. See you again soon!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5