Iberostar Selection Hacienda Dominicus

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11135 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Nice hotel, some stress for English speakers

    Reviewed by scotthV3049CY() on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My girlfriend and I visited this hotel during the pandemic, in early March 2021. The hotel was maybe at 1/3 capacity, and as a result, some of the restaurants and bars were closed down. On the plus side, there was never any wait for anything, you could always find a great spot on the beach, and always could find a table at the buffet. The hotel itself was very clean, and we appreciated Iberostar‘s commitment to reduce plastic and some other environmental features. The food was great! Everyone was really friendly. Our only problems came from communication. Very few staff were fluent in English, and I believe we missed out on some restaurant reservations because of this. It was hard to communicate with our concierge regarding covid testing and other arrangements you now have to make. I’ve traveled to Mexico many times, and it is much more easy to communicate over there. Most of the guests were European, so it was rare to have a conversation. The stress came from the uncertainty of whether we were in the right location for an activity, or had the correct time, and so on. We tried to take some tours from outside vendors, but they were also limited in their offerings right now. When we mentioned we were taking an outside tour, that really seem to annoy one of the hotel tour arrangers. He lied about being able to see sea turtles with other companies (we did!) and lied about there not being an artificial reef at the beach (it’s right at the hotel, and is all along the roped border of the swimming area). We were also pressed to make an appointment with Iberostar reps for future vacations, and that was annoying. Overall, we had a nice stay. We are glad we picked the Iberia star, the neighboring hotels seemed really crowded. Although the beaches are supposedly public, security guards will try to run you off of their beaches, even if the hotels are closed! I was able to walk along the beach for 45 minutes to get to the nearby national park, But whenever I stopped, someone would come out of the woods and tell me to keep moving on, until I finally made it to the park.

    Stay at Iberostar Hacienda Dominicus

    Reviewed by cjespino(Dominican Republic) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The perfect sunset at the beach bar with live music. The best beach in the area and with a very attentive service. We felt safe with the hygiene and safety protocol. Due to the pandemic, some hotel services were not available but the staff made sure that it was a pleasant stay always showing a smile and ready to help. The room was excellent, no noise inside and it was always kept clean. It is good to see the initiatives of the hotel to take care of the environment, the large amount of green spaces and free animals. We will be back soon!

    Our Hacienda is better than ever!

    Reviewed by Samiowa(Santo Domingo Province, Dominican Republic) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently were able to return for Valentines Day. The Hacienda is even better than before! The renovated pool and steak house are so gorgeous! We were in a remodeled room with a huge shower and sink! The bed is like heaven on earth it was so beautiful and modern. The staff are as usual the best! The hotel is extremely careful with all precautions for Covid. Very wide variety of food in the buffet. Darly the chef was so kind. Delicious! The staff were always asking how things were and if we needed anything. Room Service has expanded their menu and is delicious as well. The entire resort is extremely clean. Of course the beach and El Faro bar are breathtaking. Please wear your mask when ordering drinks. Pool bar is not open yet, however; there is a bar in the steak house very near by. They had one specialty restaurant open each night. All of this will change of course as more guests arrive. The new Kids Club is perfect if you have little ones. There are plenty of palapas on the beach and lounges around the pool. The Star friends are also so fun! Music in the lobby bar in evenings. Modesto has such a fantastic voice and Benmar is an amazing guitar player. This is our favorite resort ever! Our first time here was in 2004. You will love it! You will want to come back!! Promise :) Thank you Hacienda! We will see you soon!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Simply the Best!

    Reviewed by Peter H(Whitmore Lake, Michigan) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Not sure what nonsense the previous post was about, at all times ALL STAFF was courteous kind and respectful! Perhaps they had one too many cocktails and weren't remembering properly! We just returned from the Iberostar Hacienda Dominicus, after 10 wonderful days there. Airport transfer from CoCo tours was good, prior to getting in the car we had to apply hand sanitizer and we had to wear our masks, it was a 50 minute drive from PUJ. Upon arrival at the resort, our temperatures were checked and bags sanitized. This was our 6th time at this resort. We waited a long time for them to reopen from the Covid shutdown.... The wait was well worth it! We experienced all the same things we have grown to love about this property... Great food, wonderful surroundings and awesome staff. Front desk , Jhonny was great. Jose at Prestige club was absolutely the best! It was good to see all of the long time employees we see year after year there as well... Wilken has worked in the Buffet for years and he still makes the best Omelets in the world, I have been to Dreams Dominicus, Iberostar Grand Bavaro and Iberostar Bavaro, his cooking simply beats all of them, they don't even come close! I hope IHD keeps him employed for many years to come. Oscar, one of the head chiefs did a great job and always said hello to me with a smile. Deivy ( my Dominican brother :) ) was a great waiter always joking with us despite working very long hours. He always knew what drinks we needed in the morning and evening and made sure that they were always on our table. Jan the beach bartender was spectacular and is a wonderful human being. He has worked there for many years and remembers us every time we return, he is a true friend to us. Mamajuana (Carlo) was awesome as usual with the beach entertainment, he also remembered us from previous trips and stopped to chat every day. Several times we took a taxi into town and each time the taxi interior was wiped down with sanitizer prior to us getting in, nice touch, they don't do that here in the USA!. Due to Federal regulations we had to do a Covid-19 test prior to departure and Iberostar paid for the testing. That was a nice touch and we appreciated it. The entire stay we felt safe and the Hotel went out of their way to keep up cleanliness and social distancing. All food was served to you at the buffet. For safety reasons, you were not allowed to touch it or serve yourself. Not all restaurants were open yet due to occupancy, but the beach restaurant had an impressive selection and variety of food. It was very difficult for my wife and I to leave, You know it was a truly amazing vacation when you feel so sad that you have to go. We have been home for over 1 week now and contrary to fears in the USA about travelling abroad during COVID, we are healthy, happy and sun tanned! We will be back again next October! VIVA IBEROSTAR!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Valentine’s Day weekend

    Reviewed by tennisprojo() on Feb 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We decided to try Iberostar Selection Hacienda Dominicus. This hotel reopened several weeks ago and the prices to stay in the hotel are very low. We went with lower expectations given the price. Food, drinks and entertainment were adequate for the price we paid. That being said we had to deal with a situation that should never have taken place. On our last night we were walking back from dinner and were followed by 2 security guards. They stopped us and asked us if we were staying at this hotel and rudely asked us to show them our bracelets. We felt berated and offended (one person in our group is Dominican and they were the one who was targeted). This is completely unacceptable and has never happened to us in the past. We asked to speak to the manager which took over an hour! They made us speak to someone in guest services first followed by their supervisor before the manager would see us. Once we explained and stressed how this has completely ruined our stay, they offered to have us back at a “discounted rate”. I told the manager that this is a situation where they would want to bring back the guests complimentary to make up for a terrible situation but they did not agree. This hotel has no class and we will not be back.