Grand Palladium Punta Cana Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11148 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Honeymoon

    Reviewed by jack_willis15(Kelowna, Canada) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Entertainment team was amazing, poolside activities all day. Food at Helios was my favourite of all the restaurants. We took part in the dance class, bartending class (contest) and water polo. Made for a very fun couple days, never bored! Red bull, blue and Gracie made sure we were always happy and having a great time.

    Good not great

    Reviewed by Tour641245() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I wouldn't call this hotel a 5 star resort as they state they are. Overall experience was average. Not bad but not great. They are helpful with trying to resolve your concerns but trust me you will have MANY concerns and problems during your stay so if your not the complaining type you will be left unsatisfied.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Honeymooners

    Reviewed by Leandrosoto69() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful honeymoon, excellent service, food and guest service did a great job ?? thanks gays for all... I will come back the next year. The rooms so confortables and clean.awesome pools and beaches. Congrats.

    Worst service!

    Reviewed by Destination609850() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Me and my two children age 2 and 5 arrived at the hotel today. Check in time is 3pm. At that time the room was still not ready.I asked many times, but we had to wait in the lobby for 1,5 hours for our room to be ready! I could not have a wifi code (because they were not finished cleaning the room on time, and apparently that is a need for wifi - makes no sense.) I could therefor not get in contact as promised with my Airbnb guests (renting out my own apartment and coordinating with keys) as promised, because I was waiting in the lobby with the arrogant service-desk-woman,that just repeated 'we are not ready yet'. After 1,5 hours my Airbnb-guests left without keys and I lost 400$!! I lost 400$ because of this miserable service hotel! I am SO mad. And the desk-service people does not care at all! Finally we arrived to the room (much more nice at the online pictures than real life) and wanted a nap - you know, two small children waiting in a lobby for 1,5 hours. But the music from the pool is so extreeeemly loud like, your ears hurts, so we could not sleep. I am seriously considering leaving this hotel. The service is crap! We just came from Ocean El Faro (also Punta Cana) were the service was SO good. This hotel is just huge, to many people, and no service or information at all. I don't get were you have all these stars from - not because of service and rooms! I lost 400$ because you could not give me my room as I paid for!! And you would not find an other solution. I have traveld all around the world, and never experienced anything like this! - Henriette

    Harassment from travel club

    Reviewed by Kebecpinay(Montreal, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Reception Check in is very slow.There were only 5 of us from the bus when there were 3 people in the reception yet took so long to get our room numbers. Travel club As soon as you are checked in the guy from travel club jumps on you right away,says he is a concerts ask for my name and room number.They know you are tired from a long flight and he gullible to their agenda. The clown asked me my name and room no.says he is the concierge.if I want his help. While I was just thinking A) I am very tired all I want to do is to get to my room get off this clothes and shower B) hindsight if he is the concierge why is he asking my name and room number which he can access from the computer. Then he offers a special free breakfast the next day and flatly told him no. That's what I thought but got a call at 0830 the following morning after a long flight the previous day. We went to the lobby to see our representative and the same people are again offering free breakfast and merchandise- tshirt,bag and pen .Again they say the merchandise is not for the time share but to promote the travel club when we go back home. After breakfast on the train back to the lobby, travel club again stopped the train we are riding on to sell the travel.club. This sort of harrasment really ruined a nice beginning of holiday. All throughout aside from beach vendor selling hats .jewelry .cigars we also have to deal with a very aggressive marketing. I just hope someone will read this and say no to this type of harrasement. Restaurants Very slow with service,had to ask for glass of wine several times o drink with their appetizers so I can get to their principal plate.I am sure if I order from their list and pay for it ,I will get service right away. I will not recommend this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1