Courtyard by Marriott Aruba Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 34 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-2.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    always a pleasure!

    Reviewed by jvaquera(Somerville, Massachusetts) on May 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am a Marriott Elite Member and fly to Aruba every three months. I love to hotel hop and stay at every Marriott in Aruba and honestly I am so glad they turned this hotel into a Marriott. The property is beautiful , the staff is awesome ! I have had the pleasure to meet Albert and Nelson who work at both bars around the pool and always go above and beyond to make sure our needs are fulfilled! The location is amazing , its about a 7 minute walk to /from restaurants, bars & nightlife which is big for me because taxis can get pricey and the rates don't always stay the same.Rooms are SPACIOUS, beds are extremely comfortable I can go on and on about this hotel. I can't wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Don't risk ruining your vacations!

    Reviewed by igorbh91() on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This must be the worst hotel I've ever stayed in my life. To begin with, they're understaffed in the front desk, frequently causing you to wait for 10-15 minutes even for simple requests. Not only that, they let disrespectful people to cut the line, causing stress and generally more waiting time. Sometimes they'll give you vouchers for the continental breakfast, but there's no procedure to handle them: they won't serve you and also you're not supposed to serve yourself. Moreover, they lost most of the clothes I gave them for the laundry: they blamed on the company that actually handles it and they couldn't reached out to them when I complained about it. Not to mention other smaller annoyances that you don't have in any hotel that's up to Marriott standard. In summary, my recommendation is for anybody to stay somewhere else, maybe in RIU, just across the street and beach side. It might be a little more expensive but totally worth it, or you risk completely ruining your vacation experience

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-1

    Family vacation in Aruba

    Reviewed by Steven D() on Mar 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great service and value for the money. Recently updated and rooms were very clean. Great food at hotel. Nice pool and bar outside at pool side. Loved the shower and bathroom, included Paul Mitchell shampoo, conditioner and body wash in the shower.

    Nice Hotel

    Reviewed by selah055() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Airco is not to operate makes a terrible lot of noise and there is no remote ore manual available zero . Other Thing when you look at the pictures at booking.com the give you the illusion the Hotel is at the beach. No way jOSE the fool you completely with these pictures Its a bloody shame , Hotel is overpriced I my opinion.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-2

    Service

    Service-3

    Unfortunately not ready to receive guests

    Reviewed by Jane_Randy() on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    As I write this a power drill is being used above our heads. The hotel has intermittent wifi, which after 4 trips to the front desk was finally resolved. Although courteous and friendly, the staff cannot manage the steady stream of complaints stemming from the ill prepared operations. Best part of the hotel is the kind and calm staff, but nothing works. Rooms are very clean and modern, good location but be prepared to wait in line for at 20 minutes to discuss issues with front desk and be prepared for no solution. There seems to be no decision making management on site. We kindly asked for laundry detergent (sign in laundry room clearly states it is available) but after being told, 'someone would get back to us' - no one did - don't expect anyone to follow up - you will need to revisit your issue several times before resolution. Great location, very clean, kind staff - but the hotel is no where near ready to receive guests and accommodate them to an acceptable standard.