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Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

  • All-inclusive
Hotel reviews summary
		
						TripAdvisor users rated this property 
						4.5
						 out of 5

TripAdvisor rating from 13508 reviews

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.

Added value

For all new bookings travelling January 3 to December 22, 2021, guests will receive up to 1,500 USD in Resort Credits to be used on property for goods and services. 

Stay 4-6 nights to receive 500 USD Resort Credit. Stay 7 nights or more to receive 1500 USD Resort Credit. Resort Credit can be used towards room upgrades, late check out, beach club Bali Beds, YHI Spa treatments, wine selection, romantic and special dinner events, golf club rentals, spa retail and boutique items.

Inclusions

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.35 USD (plus tax) per room/per night
  • Paid directly to the hotel
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms

All rooms include:

  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

Select a room type:

Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Lagoon view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Pillow top mattress
  • Seating area
Junior Suite

Junior Suite

Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with tub and shower
  • Climate control
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Patio
  • Seating area
Junior Suite Ocean View

Junior Suite Ocean View

Luxury Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 3 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with shower only
  • Climate control
  • Lit make-up mirror
  • Seating area
  • Upgraded amenities
Showing slide 1 of 2 in image gallery, Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

Showing slide 2 of 2 in image gallery showcasing Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View - King

The Reserve Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Bathroom with tub and shower
  • Butler service
  • Climate control
  • Concierge service
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
The Reserve Junior Suite Lagoon View

The Reserve Junior Suite Lagoon View

Additional details:

The Reserve provides luxury amenities and superior personalized service.

    • Special welcome cocktail
    • Refreshing scented towel
    • 24-hour room service
    • Unpacking and repacking of suitcases
    • Ironing of clothes on arrival (once per stay)
    • Pool Concierge offering cold drinks, towels, fruit and more…
    • Exclusive The Reserve adults-only pool and beach area with valet service
    • Personalized turn-down service
    • Customized turn-down service including cookies and milk for kids
    • Daily newspaper delivery on request
    • Exclusive areas for adults
    • Assistance with priority reservations for activities and restaurants
    • In-room video games upon request

The Reserve Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Concierge service
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Royal Service Junior Suite Ocean View

The Reserve Junior Suite Ocean View

Additional details:

The Reserve provides luxury amenities and superior personalized service.

    • Special welcome cocktail
    • Refreshing scented towel
    • 24-hour room service
    • Unpacking and repacking of suitcases
    • Ironing of clothes on arrival (once per stay)
    • Pool Concierge offering cold drinks, towels, fruit and more…
    • Exclusive The Reserve adults-only pool and beach area with valet service
    • Personalized turn-down service
    • Customized turn-down service including cookies and milk for kids
    • Daily newspaper delivery on request
    • Exclusive areas for adults
    • Assistance with priority reservations for activities and restaurants
    • In-room video games upon request

The Reserve Luxury Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed
  • Lagoon View
  • 592 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Concierge service
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
The Reserve Luxury Junior Suite Lagoon View

The Reserve Luxury Junior Suite Lagoon View

Additional details:

The Reserve provides luxury amenities and superior personalized service.

    • Special welcome cocktail
    • Refreshing scented towel
    • 24-hour room service
    • Unpacking and repacking of suitcases
    • Ironing of clothes on arrival (once per stay)
    • Pool Concierge offering cold drinks, towels, fruit and more…
    • Exclusive The Reserve adults-only pool and beach area with valet service
    • Personalized turn-down service
    • Customized turn-down service including cookies and milk for kids
    • Daily newspaper delivery on request
    • Exclusive areas for adults
    • Assistance with priority reservations for activities and restaurants
    • In-room video games upon request

The Reserve Luxury Junior Suite Ocean View includes:

Room includes:

  • 1 king bed
  • Ocean view
  • 592 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Concierge service
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
The Reserve Luxury Junior Suite Ocean View

The Reserve Luxury Junior Suite Ocean View

Additional details:

The Reserve provides luxury amenities and superior personalized service.

    • Special welcome cocktail
    • Refreshing scented towel
    • 24-hour room service
    • Unpacking and repacking of suitcases
    • Ironing of clothes on arrival (once per stay)
    • Pool Concierge offering cold drinks, towels, fruit and more…
    • Exclusive The Reserve adults-only pool and beach area with valet service
    • Personalized turn-down service
    • Customized turn-down service including cookies and milk for kids
    • Daily newspaper delivery on request
    • Exclusive areas for adults
    • Assistance with priority reservations for activities and restaurants
    • In-room video games upon request

The Reserve One Bedroom Ocean View includes:

Room includes:

  • 1 king bed
  • Ocean view
  • 645 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Concierge service
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Living room
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service

Additional bedding in main areas

  • 1 sofa bed
Showing slide 1 of 3 in image gallery, The Reserve One Bedroom Suite

The Reserve One Bedroom Suite

Showing slide 2 of 3 in image gallery, The Reserve One Bedroom Suite

The Reserve One Bedroom Suite

Showing slide 3 of 3 in image gallery, The Reserve One Bedroom Suite

The Reserve One Bedroom Suite

Additional details:

The Reserve provides luxury amenities and superior personalized service.

    • Special welcome cocktail
    • Refreshing scented towel
    • 24-hour room service
    • Unpacking and repacking of suitcases
    • Ironing of clothes on arrival (once per stay)
    • Pool Concierge offering cold drinks, towels, fruit and more…
    • Exclusive The Reserve adults-only pool and beach area with valet service
    • Personalized turn-down service
    • Customized turn-down service including cookies and milk for kids
    • Daily newspaper delivery on request
    • Exclusive areas for adults
    • Assistance with priority reservations for activities and restaurants
    • In-room video games upon request

Amenities & activities

  • Elevators
  • Facilities for the hearing impaired
  • Facilities for the vision impaired
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services ($)
  • Children’s pool
  • Playground

Baby Club

Open from: 9:00 a.m. to 9:00 p.m.

Age range: 2 to 4

Kids Zone

Open from: 9:00 a.m. to 9:00 p.m.

Age range: 5 to 12

    The age range below will determine the quantity of children during booking.

  • Children ages: 2 to 12
Type Amenities

Avenue Bar

  • Bar
  • Lounge

Swim Up Bar

  • Bar
  • Swim-up bar
  • Open air

Coco's Beach Club

  • Bar
  • Beach bar
  • Open air

Toji Bar

  • Bar
  • Lounge
  • Open air

Blue Agave Bar

  • Bar
  • Restaurant bar

Red Lounge

  • Nightclub
  • Live DJs

Entertainment

  • A wide variety of entertainment and nightly shows.

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional information

Malva Food Bazar

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch
  • Dress code

Vento

  • À la carte
  • Mediterranean
  • Tapas
  • Dinner
  • Dress code

Tempo by Chef Martin Berasategui

  • À la carte
  • Gourmet
  • Dinner
  • Dress code
  • Reservations required
  • This venue may be closed or have reduced days of service during low season

Bana

  • À la carte
  • Asian
  • Sushi
  • Dinner
  • Dress code

Mole

  • À la carte
  • Mexican
  • Dinner
  • Dress code

Enso

  • À la carte
  • Asian
  • Dinner
  • Dress code

Blue Agave

  • À la carte
  • Mexican
  • Dinner
  • Lunch
  • Dress code

La Palapa

  • À la carte
  • Gourmet
  • Breakfast
  • Lunch
  • Adults only
  • Dress code
  • Exclusive to The Reserve guests

Market Grill

  • À la carte
  • Brazilian
  • Dinner
  • Suites: 657
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site
  • Spa: On site ($)
  • Spa treatments: On site ($)
  • Water aerobics
  • Water circuit
  • Kids Spa ($)

Boulevard Kukulcan, Km 16.5

Zona Hotelera, Quintana Roo

Cancun, Mexico 77500

(998) 881 1100

23 km from CUN

  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adult-only pools: 1
  • Infinity pools: 1
  • Kids' pools: 1

Golf

  • Golf: On site ($)

Water sports

  • Dive shop: On site ($)
  • Motorized watersports: On site ($)
  • Non-motorized watersports: On site
  • Scuba diving: On site ($)
  • Snorkeling: On site

Other sports

  • Aerobics: On site
  • Tennis courts: On site
  • Tour excursions: On site ($)

Other activities

  • Arts and crafts: On site ($)
  • Beach activities: On site
  • Daily activities: On site
  • Games room: On site
  • Nightly entertainment: On site
  • 24 hour front desk
  • ATM ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange ($)
  • Dry cleaning ($)
  • Gift shop ($)
  • Grocery items ($)
  • Laundry services ($)
  • Medical services available ($)
  • Medical services onsite
  • Meeting facilities ($)
  • Multilingual staff
  • Parking
  • Photo shop ($)
  • Shopping onsite ($)
  • Tour desk ($)
  • Valet parking ($)
  • Wedding facilities ($)