Villa Del Palmar Cancun Luxury Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5609 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fraudulent Property - DO NOT BOOK

    Reviewed by EPL711(Carlsbad, California) on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    DO NOT BOOK AT THIS PROPERTY. The reservations group in Las Vegas is full of lies. Jay the supervisor and the sales rep Jennifer. My parents are owners and yet I paid $900 for a season upgrade, and then $1800 for a ocean front unit. This is ON TOP of using my parents week fro exchange. 1. This property for NOT have ocean front units. There are 3 buildings. I paid $3000 and was placed out front near the parking lot and waken by busies every day and night. The property then tells me that the 2nd floor and 6th floor are considered ocean front. My building was at the front of the property at the street. I had to pass 3-4 restaurants and 2 pools before getting to the beach. It’s a disgusting display of the rules in Mexico. 2. The all inclusive was sold that there was alcohol in the room and bottles of alcohol. Instead there were a few cans of soda and cans of beer. Wine could only be ordered by the glass via room service and it was an extremely limited menu for food choice and alcohol. Literally ONLY a handful of options. The restaurants did NOT allow take out back to the room nor room service. So you were forced to eat at the restaurant. Let me tell you, having a toddler I was trapped din the room eating quesadillas every night because he couldn’t be out late. So the parents suffer. 3. The kids club was also closed due to singing so I never had the luxury of doing anything by myself. 4. The kids pool was dirty and several guests ended up getting red spots on our bodies. Later when I got home to the states I found out that my child and I had Pseudomonas / folliculitis from the warm kiddie pool. The main pools weren’t heated and way too cold for the kids. 5. The reservations also precooked a pirate cruise and spa package. I had to cancel spa since o had no one to watch the kid and was NOT refunded. Literally no services rendered and I still paid $400. The pirate cruise wasn’t actually booked as it turns out. I had to go to a travel agency on property and get my reservation rebooked and they had to call Vegas to verify that I had prepaid but our seats were NEVER booked on the day and time of the show that we had in our confirmation from the Hotel. It was basically a prepay vouched good to use to book a seat at the show when we got down there. This was quite literally the WORST place ever. After disputing the charges, the property continued to lie and say that all of these services were rendered. Citibank was a zero help. Formal complaints have been submitted to BBB and consumer affairs as this property shouldn’t be able to get away with this. I’m a business owner and I can’t believe the level of deliberate dissuading, dishonesty and robbery. DO NOT BOOK AT THIS PROPERTY.

    Amazing

    Reviewed by jesusaP2673CG(Brownsville, Texas) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a very pleasant stay here very nice views and a very nice hotel. The atmosphere here is very lively with events every afternoon. Would recommend to anyone looking to spend a nice time in Cancun.

    Love it!!!!

    Reviewed by Salvador P(El Paso, Texas) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Since we arrive to Villa del Palmar the view was amazing, it is so beautiful, we were shock, the staff friendly and professional, warming and welcoming, the room incredible, so clean and sanitazed, the pools beautiful, on the restaurants the food delicious, everything was incredible super highly recommended

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Relaxing and Happy

    Reviewed by G-girlUSA(Houston, Texas) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I went to this resort for a relaxing getaway and this is exactly what we got. Additionally we got an upscale beautiful resort. The hotel took great pride in being prepared to keep us safe during Covid. Our luggage was sanitized upon arrival. All the staff at the resort were wearing face coverings. All restaurants table and chairs were sanitized after each customer. We definitely had a lot of space around us when we were at the pool or even at beach bar. The evening restaurants were all very gourmet and delicious. Alcoholic beverages were good and we were provided amazing and fun service from Miguel and Manuel at the Beach Bar. They paid special attention to us and made us feel at home. After some debate we decided to do a couples massage. It was worth every penny and kudos to the one hour Hydro Relaxation session at the beginning of our appointment that was included in our massage price. We were truly pampered from the moment we walked in. The pool entertainemnt provided by Ueriel and Armando was fun and we enjoyed many conversations with them. The room was very clean, spacious and the bed very comfortable. It was an amazing experience and made us feel elegant.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Second amazing time here

    Reviewed by Sierra S() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my second time to this property. Both experiences were amazing. The property is beautiful and the staff is very friendly and helpful. The food is great and the spa is the best I have ever been to. They did a great job at making us feel everything was sanitary and safe during Covid .Will definitely be back again in the future.