Occidental Papagayo

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4808 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Papagayo Occidental

    Reviewed by Excursion706526() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff was wonderful. Resort was very clean and the food was okay. Not a great selection. It was peaceful and not far from the airport. This was a very relaxing trip for us. Costa Rica is a beautiful country. so much to see and do

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Would recommend another place

    Reviewed by Pene B(Arlington, Texas) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Everything looks great. Once you are checked in, things start to decline. The location of the room on the base floor of building was scary and dark during the daytime. No elevator and very little assistance with luggage to the room and absolutely none when checking out. 1st day no hot water in shower. Everyday after the shower would not drain and somehow flooded the entire room. The bathroom, through the bedroom, to the back patio had water after a shower. Everyday after I would have to turn shower on and off to keep from flooding. Maintenance only plunged drain and housekeeping swept water from room. No apologies, no room change, and hard to get daily towels. Mosquitos and biting bugs in the room were horrible. Take not only bug repellant but bug spray to kill. I bought a bug repellant plug-in during trip to Coco Beach for the room that helped me to survive. Deet was not enough. The grounds were beautiful but be careful there are skunks. Short walk to private beach and short ride to Coco Beach for shopping. The food was good and service at the buffet was nice. Coffee was excellent. First time to Costa Rica. My only issues during the trip were all related to this resort.

    AWESOME VACATION! 11/2-11/9 ????????

    Reviewed by 82abn() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is not the place to go to party all night (but we weren't looking for that) it was the PERFECT place to go relax & take in the beauty of Costa Rica you can do as much or as little as you want. The hotel & grounds were well kept they were always cleaning & improving on things like a new wifi antenna going up to improve on complaints about wifi reception but that was not an issue I was on vacation & not looking to be on my cell phone all day. The rooms, pool everything was clean & neat. Everything is spread out & there is some walking which is nice because you don't feel crowded & who can't use a little exercise after eating all the great food & desserts they do have transportation if you do not want to walk. There was Some small problems with communication but what foreign country is there no problems if you do not speak the language?? the staff was very accommodating and did everything possible to correct any problems no matter how small they even made a special meal one night @ the Buffett when there was nothing my partner really liked and they always made you feel welcome and always had a smile when greeting you. The food was excellent at the buffet plenty of choices and both al a carte restaurants were very good, The Italian food was as good as anyplace I have been in Boston's Italian North End neighborhood. I would definitely recommend this place to anyone looking to get away for a stress free vacation.

    Honeymoon

    Reviewed by Ksheasley() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was amazing , people are so friendly and helpful. The rooms were always Clean, good food on the buffet And restaurants(donuts are to die for), lots of activities to do from relaxing to adventure, plenty of opportunities to see the wildlife that is around the resort to. We stayed for a week and absolutely loved every minute of it.

    Hotel is sub-par at best

    Reviewed by notimportant547() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The resort grounds were beautiful and well kept; however, everything was quite spread out so for those with mobility issues, it may be a challenge getting around or having to depend on their hotel transport vehicles to move around. WiFi connection was absolutely terrible and only available in select areas. Not free, unless you book with sunwing. The food was good, though selection was scarce. There were only a choice of two restaurants to choose from, but they were only available on alternating days. In addition, you could only dine a la carte every three days meaning, a guest would likely only dine in each restaurant once in a full week’s stay so you are left eating at buffet most nights. On the day we were returning home, we were supposed to be informed by the hotel our shuttle pick up was rescheduled and delayed 4 hours, but the hotel did not communicate this with us so we were checked out of our room and left in the front waiting area for that entire time. They did not have great reception staff at all. Both check in and out were a bit of a nightmare.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-2

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-2