TripAdvisor Traveler Rating

Really nice place to stay. Definitely going back also shout out to Rochelle from Ent Team, really nice personality, she kept my company when i was bored so shout out to you. Would defined reccomend . The pool party was a vibe as well the team did there thing. Keep up the good work Hilton

Bullet points- I reserved an ocean front room with 2 queen beds and a cot. We went to Westmoreland and stayed at Rockouse first ( highly recommend). We planned an excursion with Purpose Driven Tours- to transfer from Negril to MoBay but to see Bob Marley Mausoleum in St.Ann Mt.Zion, (very worth it). Before leaving Rockhouse I called Hilton Rose Hall to confirm our reservation, room type and a late check in. I was told we had our room and it would be waiting for us. I even called the front desk back an hour later so I could make reservations for Rum Factory and started my conversation with the concierge at the front desk and they too confirmed my ocean front reservations. We arrived at 5:15 pm - THEY DID NOT HAVE AN OCEAN FRONT ROOM FOR US. THEY CLAIMED TECHNICAL difficulties THEY DOWNGRADED US TO RM 606 a terrible old room with toilet seat falling off, extremely loud A/C and no way to enter the balcony because the cot blocked the door! I again had to go to the front desk it’s now almost 7 pm dealing with this for 2 hrs and they move us to RM 408 the configuration is better regarding access to balcony but it’s facing the pool/ hotel. Room 408 was also dilapidated chipped paint, worn damaged moldings old curtains. That night we went to 4Palms for dinner (skip it) on our way back we spoke to the front desk to take them up on their offer that we would move rooms to an ocean front room tomorrow. The front desk woman called the same MOD I dealt with earlier they agreed we would move rooms the next day around 2-3 pm. I rented the Cabana 4 by the pool for the day and very foolishly waited until 2 to call the front desk about the switch. 1 st person ask for all the information, put me on hold, said we are working on it they would call me back. 2:30 I called again, 2nd person also not aware of the situation I explained again from the beginning, she put me on hold, she said give them a little time they would call me back. When I called back the 3 rd time the woman was ready for me- she said there was NO OCEAN FRONT ROOM AVAILABLE FOR ME. I’m disabled using 2 canes and I walked to the front desk so completely outraged by the incompetence and lies I asked for the hotel manager- this time it was the MOD that started at 3 pm April 26, 2024 who heard me out from the start and came up with a solution- we moved to Rm 152 ocean front ground floor, more room for our luggage and cot with outdoor lani, bathroom is tiny but for 1 night fine. I calculated 5 hours of frustration day 1 and 3 hours of aggravation day 2. Was it worth it NOW WAY IN HELL. I’m a HH points member since 1996- I’ve been staying in Hiltons all over the world- the location of Mo’Bay and the lazy river pool for young ones might be worth it in a older room. We are use to a much higher standard of accommodation and service. This was a total disaster. I do not recommend and will never return to this Hilton. Jamaica yes. Hilton No. Cancun Hilton yes! Rose Hall Hilton NO. I’m expecting some sort of compensation.

We spent 10 days at Hilton Rose Hall and enjoyed every minute of it. The Room Our oceanfront room on the 5th floor had the most incredible view! The maid service was excellent, and the bar fridge was always restocked. The A/C worked very well and hot water was always available. The Food The food was excellent, with many options available at the buffet. The Jerk Hut on the beach served authentic jerk chicken and pork. Seaside Grill was our favourite restaurant, with delicious lasagna, salmon, and tenderloin steak, to name a few. The Staff The staff was exceptional. Keisha, who works at Moonstone and Mangoes, was so friendly and was always welcoming us and smiling any time she saw us. Good luck with completing your training! Thanks also to Aston and Nathan from Mangoes, and Nickesia from the Fresh Buffet, you were always so warm and friendly! The drinks were amazing at each bar, and thanks to Allison at the Moonstone bar for always remembering our favourite drink. Also, thanks to Davedline and Malik at the Seaside Grill. We loved this restaurant and the service so much; we went there 4 times for dinner! The Beach Excellent beaches, both had clear shallow water with some waves. The beach was always cared for so well and seagrass was removed regularly. The Lazy River The lazy river and slides were so much fun, and very well kept. There were always floats available at all times of the day. We would highly recommend Hilton Rose Hall to both couples and families.

Spent a few days with family and friends and enjoyed the moment of spending time in paradise, the greatest and most welcoming people I’ve ever met, service was honestly the best. We had the best jerk chicken that was done by Leo we actually visited there everyday the sauce was to die for, we enjoyed the three palms restaurant it’s definitely worth the $15, amazing service, we went off property and did the rafting was so breathtaking. The resort entertainment was well organized, all activity was family oriented which is good and we appreciated because we were able to get in with our kids, Oshane and Britney did a great job with our kids they’re definitely our favorite with the entertainment activities, Nathan who took care of us when we dine at mangoes oh and don’t forget to grab your Jamaican beef and chicken patties. Love from the Martinez and Davis family.

First time all inclusive visitors and in early early 20 age range. The entire entertainment staff were amazing especially Kevesha and Shanai!! Not to leave out Shelly, Jordon, and Zodie. The resort is super family friendly and the day activities were not short of a family experience. With an evening line up of music and cultures. So many choices for food there is no way you can’t find something new to try or a tried and true option for you. As far as service goes I’ve never been helped so kindly with every interaction I had during our visit. The Jamaican chicken patties at mangoes restaurant are amazing for a quick easy lunch but something totally different than we would have ever ate in the states. We would definitely come back with our entire family.