Costa Sur Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2266 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    It was very relaxing there. It was great having the choice of the different pools as well as the lagoon.

    Reviewed by Gidday321() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was a great place for all of us. Nana, Mum and Dad and two children. The food was good. There was plenty of entertainment throughout the day and into the evening. Enrique on the Bar was excellent. He was very helpful, entertaining and obliging.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Spectacular!

    Reviewed by Lee S(West Carrollton, Ohio) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Having some protection from the big waves, the rock wall in the "lagoon" makes it great for snorkeling onsite. We spent a good amount of time on the beach. The two pools onsite are really nice too. Restaurant has great fresh made guacamole and chips for a good snack. Chicken Taquitos are a favorite too. Food is excellent. We had the best time being able to relax and felt safe while here. The staff members are so attentive to your every need and want. From the moment we stepped out of our taxi we were greeted by Juan Gabriel Garcia, Security Chief. He was so friendly! He took our temperatures, gave us hand sanitizer, and welcomed us home. Juan is Five Stars!! *****!! (I'd give him more if I could) We entered and went to the front desk where we were warmly greeted by Fernando. What a gem he is! He checked us in promptly and allowed us time to chat with him about PV and how things have been there. He inquired about our flights, if they were good, and if we were ready to relax. Anything we needed, he was the guy to see. Super knowledgeable! He is Five Stars *****! Next we met a very welcoming lady, Veronica Villa, who like the others, asked if there was anything we needed or that she could do for us. Sweet woman. Another Five Stars *****! The bellman took our bags to our room immediately and asked if there was anything else we needed. So friendly! Five Stars *****! We enjoyed talking with Jose Garcia, Activities Director. He spent quite a bit of time with us since occupancy is still down somewhat due to Covid. There were no planned group activities, but his time spent talking with us was really special. He did schedule a Tenor to serenade us while enjoying dinner. It was a great evening. Jose truly treated us like royalty. FIVE STARS *****! (We'd give more if we could) We had the best housekeeping ladies too! So friendly and attentive to anything we asked of them. Five Stars ***** Servers: Rafael, Miguel, Gabriella are fantastic at what they do. Rafael's smile is contagious, Miguel's bright sense of humor is delightful, and Gabriella is simply a really friendly gal. Five stars *****! We had a bit of confusion over the price of our onsite Covid test (required to fly back to USA). Juan Gabriel took care of it personally. He contacted the company who provides the service and when they arrived, all was as it should be. Thank you, Juan! This is the attention to detail that the staff gives us that makes our desire to come back stronger. We have stayed here before and have always loved it. There are two reasons for not giving a 5 star review: 1. No more happy hour. New Food and Beverage Manager did away with it and replaced it with 1 drink of the day as the "special". The Happy Hour used to keep us and others at the resort to stay for dinner. Not anymore. It's not good for the resort when the wait staff are the ones apologizing for this disappointment. Our disappointment was not reflected in the servers tips. We gave more. So, maybe the owner/managing partner should revisit this unfortunate decision. #2 Do the needed maintenance on the South tower and open it up. All in all, Costa Sur is our favorite place to stay. It is the staff more than anything that we appreciate. So if you are looking for a really fantastic place to stay, give Costa Sur a try. You won't be sorry. PS The beds were very comfortable, if you don't like thick pillows, I suggest you bring your own. :)

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    5 Star Value & Excellent Service best describes Costa Sur

    Reviewed by ddf12640(Denver, Colorado) on Mar 31, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have vacationed there before & looking forward to going back next year. Their employees & the service they provide are what makes this resort a 5 star experience. The rooms are large & all of them have an ocean view(our sliding glass door to the balcony was open all night for the 3 weeks we were there). The amenities are adequate & the private beach provides the peace & quiet we prefer when on vacation. If you are looking for action, it's just a $5 US cab ride to downtown. Their COVID precautions were also excellent. Our room's lock was sealed with a sticker saying that the room had been disinfected. Sanitizers were available everywhere and upon returning to the resort our temperature was taken & our hands sanitizers before we could enter. Costa Sur has to be one of the best values in PVR and their employees service will make you want to go back. Dee & Bill Frazier Denver, Colorado

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Fab Vacation

    Reviewed by katid572021() on Mar 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome staff, so wonderful to see our 2nd family again. Everyone was so welcoming. We felt so safe. Beautiful view from everywhere! Saw whales almost every day! Walked on beach daily. Weather was fabulous.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    COVID FREE

    Reviewed by Jonathan W(San Antonio) on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived in late January. To begin with, our body temperatures were monitored upon arrival, and every time we returned to the Hotel, regardless of the time of day. We were given masks and gloves, even if we already had them. The staff wore masks, all the time. Chairs and surfaces were wiped daily and more so in heavier traffic areas. Our room was completely sanitized and had a seal on the door when we entered our room upon arrival. The rest of our stay was wonderful. There were special day dinners with an outstanding menu. Sterilizing in the restaurant area was a must. We took the bus into Puerto Vallarta on a daily basis, and found the same stringent formalities everywhere we went. Needless to say the weather was great, whales were in abundance, and we enjoyed ourselves, mask and all, tremendously! Looking forward to next year already. Medical technicians came to the hotel before we left to do the required COVID testing. We spent six wonderful weeks here!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5