Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1458 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Girls Trip 2019

    Reviewed by ElizabethSzentes(Greenwood, Indiana) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip planning began with the wonderful Diamond Concierge, Paola Mavel Bautista Nuñez and continued when we arrived and during our stay. She had all of our dinner and spa treatments schedule and it made our trip very relaxing. Eder, the pool concierge had a prime spot for us at the pool or beach each day. He confirmed our dinner reservations; all while training David, the new pool concierge for Cozumel Palace. As I have said before the addition of pool concierges has been wonderful and very member friendly. I LOVE IT! Spa services were top notch and here are ladies who went above and beyond: Margarita (massage & facial), Isidra Basto (facial) and Ruth (Refreshing facial and massage). All these ladies were very focused on making my treatments relaxing while being professional and very pleasant. Also, Adela led a wonderful stretch class along with energizing activities by and in the pool! Kudos to the following servers and restaurants: Cafe Del Mar: Breakfast waiter - Dionicio was funny and energetic plus by the end of the week he had memorized our drink order. Momo Teppanyaki Table: Carlos provided a great wine recommendation and Ivan was a fantastic and entertaining chef. Shabu Shabu @ Momo: We loved this new experience. I highly recommend this dining experience; great food. Miguel, our waiter was helpful and very friendly. Momo restaurant: Can you see the theme? Momos is great. Pablo and Ivan were fantastic waiters plus Ruben, the chef came to our table to discuss what we wanted for dinner. He didn't disappoint. All the food he prepared was amazing! It was great to chat with him about our dinner options. Bocceli: The lasagna is the BEST! Love this size of this resort (no need for a golf cart) and great to take the ferry to Cozumel and shopping in the village. The view is OUTSTANDING and the beach was great this trip.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Lahna restaurant at Playacar Palace

    Reviewed by pjargilan(South Mills, North Carolina) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Pastor was our very attentative waiter. Jose,of Mayan decent, was the chef. He prepared 10 excellent courses. Here are a few. You have to walk outside to the side of the resort to enter the restaurant. It was raining when we went but so worth a little rain! If you stay at Playacar Palace you must eat at Lahna!

    Playacar Palace

    Reviewed by Denise B() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The most beautiful beach, lovely staff, gorgeous rooms. The resort is clean and smells wonderful. The winds off the ocean blow through the lobby and halls of this pristine location.My favorite place. Have been 4 times.

    Wonderful

    Reviewed by Tracy I(Sault Ste. Marie, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at this resort 5 times and each time gets better. The service is above and beyond any other place we have stayed. Josefina, Juan at the swim up bar, Mara, Ignacio to name a few we’re absolutely amazing. The standout for us is Silvia. She is a very kind lovely lady who took care of us every day by the pool. Tracy, Frank Marina and Dave say hello and because we love this place so much we are coming back in January. The Chefs dinner is a must if you stay here. The food is excellent at all restaurants. The rooms are beautiful and the the views are wonderful.

    Amazing Family Vacation..First Time in Mexico

    Reviewed by monalishas0128(Minneapolis, Minnesota) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went with our kids (3 yrs old and 7 months old) to have a relaxing vacation and it was beyond fabulous! Everything was just perfect. -Staffs were all very friendly and helpful throughout. Big shout out to Yesenia, Israel and Abner from Cafe Del Mar. Our daughter even wanted to bring Yesenia home along with us :) - Food and drinks were amazing.. - Great nightly shows.. - Resort and the beach was very clean - Location is right on beach convenient for a ferry to Cozumel All in all it was a beautiful experience and would definitely recommend!