Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13043 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Never Disappoints

    Reviewed by traveltruths1(Mount Laurel, New Jersey) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 5th year at Paradisus Cancun. Royal Service has been and continues to be the best way to vacation here. We are always met with warm and friendly smiles. The staff does everything in their power to grant your heart’s desire. Lazaro and Daniel of the Royal Service management team go above and beyond to make sure each and every day is exceptional. Orlando of Royal Service pool area and Andres of the Coffee shop in the main building take extreme pride in delivering excellent food and drink service. The Paradisus staff extends all they have to make you feel great about your choice to vacation with them. They truly want you to have memorable experiences. We took advantage of the Tasting Menu at Tempo Restaurant. Tempo is the only restaurant that is NOT part of the all inclusive meal plan. The food looked and tastes remarkable. We also watched the sunset mixology class, which offered a beautiful view. Note, in December the resort under goes upgrades. Although it never effected us in the past, this year one of the main restaurants was closed. It will open next week and looks to be beautiful. Had we known about the closure, we would have delayed the trip a bit. Overall, we are very pleased with our 2019 visit.

    Beautiful Hotel with excellent staff! Well worth the money!

    Reviewed by Joan M(Philadelphia, Pennsylvania) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been going to Paradisus for many years. I have stayed at other hotels in the Hotel Zone however Paradisus is, in my opinion the best for the cost. I traveled there on Thanksgiving and will return again the beginning of March. At the present time they have a few restaurants under renovation however it should be any day now that they reopen. And during this renovation they just shifted the location of the restaurants, with the exception of Vento. Hotel is beautiful, very big, clean beach. Two pools, swim up bar, nighttime entertainment, various activities such as learning to make cerviche, guacamole, wine tasting, etc are open for you to attend during the day. So much fun. Outdoor grills by the pool to make you delicous food during the day.Royal Service, which is adults only with private pyramid and pool, restaurant, for those in need of extreme pampering! Thanks to Edgar, the man who runs Food and Beverage, for keeping the food so good and fresh. He is there day and night to make sure everything runs smoothly. The staff is really top notch. Always smiling, always willing to go overboard for each and every guest. Be sure to tip them well! Thanks so much to Daniel Morales who is the manager of Royal Service food and beverage who works long and hard to make sure you have a wonderful experience, and Vivien of the wait staff who is top notch. It is difficult to name each and very one who again, as usual, made me wanting to come back. My favorite is Andres Contraez, who works the buffet and coffee bar. He is the best waiter with always a smile on his face and very eager to make your experience at memorable. I always look forward to returning!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Pete’s

    Reviewed by Ambassador570445() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall good in terms of locations and beach. The things they need to improve- Some Staff in reception and buffet area need basic customer service training Definitely have more veg food options Provide entertainment that’s not by the pool so we can sit properly instead of the on the floor

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Beautiful Hotel - food is so so

    Reviewed by indirar2017(Newark, Delaware) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My second time there. Fist time everything was amazing that’s why we went back. This time around it was all different. No seafood options (at all) which is super sad because you went from having all kinds of ceviche, tuna, octopus, etc to not having anything. Seafood paella had only one shrimp. Most of the restaurants were booked way in advance so they had space only after our departure day (lame). Buffet desserts used to be so good but now all the same everyday. Room was dirty at checkin and wasn’t cleaned properly the next day

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    Wedding November 2019....Marlene is the BEST!!!!

    Reviewed by Marz1027(Chicago, Illinois) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled to Paradisus Cancun from Oct 30th - Nov 9th. It was our 2nd visit to this hotel and we had our destination wedding on November 2nd at Paradisus. I want to start by giving a very special thanks to MARLENE, our wedding coordinator. I hope Paradisus knows how lucky they are to have Marlene working with them. She did an absolutely fantastic job organizing our truly memorable day. She made sure that everything was perfect, including the weather (she's that good). If anyone is ever searching for a perfect place to plan a destination wedding, then look no further than Paradisus Cancun. I will confess that there were a few mishaps with our hotel suite, and even some overbooking on the location for our wedding reception, which we were informed about on THE DAY of our wedding. I thought my wife was going to have a panic attack, but Marlene more than made up for the hiccup and it turned out to be even more beautiful than we ever imagined. The staff that worked the wedding, the photographer, the audio visual guys, the servers, bartenders and especially Marlene, worked super hard to make sure that our guests had a fantastic time, which they did. My mother might be the damn near pickiest person that I've ever met. Actually my father is just as bad. Both are very hard to impress.... but they both used the same word to describe the wedding ceremony and reception, "PERFECT".... that is not a word that they throw around loosely, and I would totally have to agree with them. It was one of the greatest days in the history of my life, and I will never forget it. Thank you again Marlene, and we'll see you next year for our anniversary trip......... I will also briefly review our hotel stay. We booked a two bedroom suite on the Paradisus side of the hotel (Not Royal Service). We did this because we traveled with our kids (my son, her daughter) who are both 12 years old. The room is basically three separate hotel rooms that are all connected, except the middle room is a common area, equipped with a partial kitchen (sink, dishes, fridge, microwave) dining room table, and living room with sofa and tv, and it's own separate full bathroom. The kids room was 2 queen beds with tv, mini bar, and bathroom. Our room was a king bed with same amenities. We had 3 separate balconies with views overlooking the main pool and the beautiful, crystal blue ocean. There aren't many rooms of this category, but it worked out perfect for us, since we couldn't stay at Royal Service (adults only). The kids had a great time and they flew home with my parents, so that my wife and I could enjoy our honeymoon. Marlene made sure to include Royal Service bracelets for my wife and I, so that we were able to enjoy all of their amenities, including their private restaurant (La Palapa) which is open for breakfast and lunch and all the food is delicious. Better than anything at the buffet by a longshot. We also had access to their private pool, with private cabanas both poolside, and oceanside. The service at this hotel is always amazing. We ran into issues both times that we stayed there, but the staff and management apologized profusely and more than made it up to us both times. We would like to thank a few of the staff who's names we remember: Sergio (manager); Jaime (bartender); Oscar (server); Javier (server; bartender); Marlene (wedding coordinator); and last but not least, Hector (butler). Hector is a butler who works on the Royal Service side. He attended my parents and all of their needs during their 5 night stay at Royal Service and they couldn't say enough good things about him. When they left, Hector picked up right where he left off with my parents and made himself available to us for the remainder of our trip. He made dinner reservations for us, reserved cabanas for us, and much more. He was awesome. If you ever stay at Paradisus Royal Service, definitely ask for Hector. Thank you to all of you who helped make our Wedding beautiful, fun, and absolutely "PERFECT" (thanks to Marlene)..... Sincerely, Mario and Lisa!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5