Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9259 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    going back!

    Reviewed by RichShirley() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time in 5 years, and we're looking forward to going again! Fantastic resort, great variety of food, very clean, super beach location and very friendly, professional staff who do their utmost to accommodate.

    SERVICE IS OUTSTANDING

    Reviewed by bmichalec994() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entire resort is very clean and well sanitized. We never felt uncomfortable or at risk the entire visit. The entire staff and Dreams Riviera Cancun was absolutely phenomenal. The pride that everyone took in the work they were doing truly shined and is a direct reflection on your leadership!!! Your entire staff made our experience one that we will never forget. While everyone was great I would like to mention a few people that stood out and always went above and beyond. Concierge- Ernesto puts so much pride and effort into every detail that he is handling and does it with a professional manner that is second to none. He always made sure every detail was perfect and made us feel welcome and at home from the moment we arrived! Pool Service- Ariesto has an outstanding personality and is truly dedicated to making sure the guests have a wonderful time and is extremely hard working. Ivan- I can go on about Ivan for days!!! The service level we received from Ivan will NEVER be topped. He is hands down the best I have ever seen! His personality and dedication to providing the best service is at a level I have never seen. This was also not just with us. This is with everyone that we spoke with and watching him work. My entire family will never forget Ivan and will be back again because of him. Restaurants- Alfredo in El Patio and world café made our dinners very special and memorable every time we were there. He has an incredibly sense of humor while at the same time being extremely professional. He always paid very close attention to every detail and made sure everything was always perfect.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Best 53rd birthday ever!!!

    Reviewed by Kris C() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    could not have asked for a better birthday than Dreams Riviera! The staff was amazing and a great time was had by all. special thanks to Adolfo in the preferred club lounge for such excellent customer service and Ivan and the whole wait staff around the pools!

    What a dream!

    Reviewed by sgrt33() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed very much. Great service ,good food, and very clean. I didn’t venture much outside the resort and I had a room with a private pool. My idea of traveling while trying to still social distance. Wish I could have stayed longer.

    January 2020

    Reviewed by JCRC1525() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here 2 Januarys in a row 2019 and 2020. Did not disappoint, the seaweed issue from 2019 was much better in 2020. Food was good, drinks were great. Love the size of this resort, beach to main desk in 2-3 minutes. Stayed in a Oceanview Room, upgraded part way through our 10 day trip to a Preferred Club Plunge Pool, nice touch. No complaints, when comfortable with travelling again, a Dreams Resort will definitely be in our plans.